Swiss Night by Fassbind

Good location for exploring the city.

Arrived 90 mins before the official check in time. Was told the room is ready, but that "early check in" costs CHF50. Given this wouldn't have cost the hotel anything and we were travelling with a young baby it was disappointing the staff didn't offer us to check in slightly earlier, but instead had to go for a walk and come back later.

Location was close to the old town.

Our booking confirmation specified we could check-in from 2pm but upon our arrival at 2pm (after a 24 hour journey with my daughter throwing up) we were told the room was only available at 3pm. Despite our requests for the 2pm check-in as per the booking confirmation, they refuted this and requested an additional CHF50 per room. Our booking specified 5 guests including my wife and three children aged 3, 6 and 7 years old but we were provided with only two double rooms. The proposed solution was a baby's cot which was completely insufficient for our 3 year old who simply could not fit in it. We requested a folding bed but the hotel confirmed there was none and that we would have to share the beds or pay for an additional room. It was only after significant protest and reference to our booking that they changed one room to a triple to accommodate the 5 of us. This was done rudely, without grace, and without apology - simply "un-Swiss".

Location

Expensive, Bar assortment sub-standard,

The bed

Efficiency of staff. Value for money.

Very small lift.

The staff was friendly and the room was spacious.

This was definitely not a business hotel. The room decor was old and out of date. The beds were soft and lumpy. I asked the hotel staff to fax a document for me and it took 2 day to go through. Most disappointing though, upon arrival I double checked with the hotel that they offered dry cleaning, dropped of my dry cleaning and confirmed exactly when I could expect it to be ready. Then, on the day it was supposed to be ready I was delivered two packets of laundry: one a pile of dry clean only cashmere sweaters that had been washed in the laundry and are now ruined. And two a rumpled bag of skirts that had not been dry cleaned at all with the explanation that "dry cleaning was not available." I will never stay in this hotel again.

parking, closeness to city center

only managed to sleep for two hours during the night since loud snoring in the adjacent room disturbed me. noise came through communicating door to next to my room which is apparently not isolated enough