Sofitel Agadir Thalassa Sea & Spa

Patja kulunut, vanha ja kulahtanut. Selkä ja lonkat yöllä kipeyivät. Henkilökunta tekee vaan työnsä, palvelualttiutta ja ystävällyyss sivuseikka. Hovimestari Fatima aamiaisravintolassa oli poikkeus, hän oli ystävällinen ja avulias.

Palvelualttius puullellista ja palvelu hidasta.

Location is good

We were given a room with a dirty blob of hair in the shower and they ignored all of our requests such as us asking for a double bed. Hotel dealt with the issue in a very unprofessional way and we had to change room twice because of the similar issue. In the last room we were given, they've left half used toiletries in the shower, but we were too tired to keep moving as the communication within the staff was appalling and they were taking a very long time in making any decision. The use of the inside pool is €20 and hammamm is also €20, it's very stuffy in the pool area and stinks of chlorine which makes the whole experience unenjoyable. They really mustn't advertise themselves as a spa hotel with facilities like that. The spa is even owned by a different company. If you want a 5 star quality hotel which is on par with the Sofitel's European branches, do not stay in this one as the quality is highly disappointing. In the hotels defence, they did give us a meal with free wine to make up for the mistakes, but we had to fight to get it, it was tiring dealing with the situation on holiday