Gran Hotel Alameda

Great food, comfortable beds but lacking attention

The staff was friendly, the room was clean and the morning buffet was wonderful.

Lack of attention to detail for a supposed high end hotel. The bath would not fill with water because of a broken plug. There were no coffee filters, the safe inside the room didn't open. We heard loud music in the middle of the night, after 20 minutes I called room service to deal with the disturbance. After the music turned off my partner and I were treated to the sound of loud sex until 4am in the morning. I reserved a king size bed and the staff showed up into a double bed room. after waiting 2 hours recption we were finally showed into the proper room. I could overlook these small issues if I was staying in a motel 6 but I expect more out of a hotel who claims to be high class.