Boutique Hotel Cezanne

Viihtyisä huone, hyvä äänieristys katumelulta, minibaarin vedet ja mehut veloituksetta, autotalli, veloitukseton langaton laajakaistayhteys

Huoneessa ja yleisissä tiloissa vähän lämmintä, lämpötilan säätö huoneessa vaikeaa. Kallis aamiainen.

A Chic Hotel Full Of Arrogance !!! The reason I am writing this comment is that I think the corporate culture at Hotel Cezzane depends on money and oppurtunism. I saw this hotel on booking.com web page, then searched and learnt the details of the establishment. Yes it is definitely an elegant and attractive hotel! Clean as well! The breakfast is good indeed. But those things are not enough!!! To my dismay, I found their management style very arrogant indeed. For them, customer satisfaction means nothing and kindness is weakness! You know why? I was planning to go Aix with my diabetic mother who is 75 years old on her birthday. When I made this reservation I have choosen a non- refundable room ( for them this is a unwarrantable mistake) But during those days ( I mean in January )Coronovirus was not a force majeure issue yet. However very rapidly Corono became an international pandemic that effected almost every country in the world and still continues with a hit on elderly people who are diabetic or cancer...Under such circumstances, I have consulted my mother's doctor, who did not allow her to travel because of coronavirus!!! When I learnt that I informed Cezanne Boutique Hotel Management on 20th Feb with a request to cancel if possible or to pospone our reservation to a later date. Unfortunately their answer was a big NO!. I’ve send several messages but I could not manage to change their negative response. In the the end, on March 5th, in a way I was forced to travel to France alone without my mother ! ( because I could not and did not want to waste 580 Euro hotel cost and leave it with them as a gift.) In brief, this is a time to get united and understand what may cause to make people travel abroad. This is time to empathy on each other. So if you prefer to stay at a nicely maintained building, sleep in a comfortable bed, use elegant furniture, eat tasty croissant sure you will be at the right place!