Aleksandria hotellia

Plussat: The view was amazing

Miinukset: There was no view for the pool

Plussat: The location, view, food quality, house keeping, indoor pool

Miinukset: First; there is a technical issue in the slopes of the floor tiles in the terrace, that caused water retain in the terrace to a point that we were not able to use the terrace during our stay... we reported the issue but no corrections were taken Second; I was injured in the head as the level of the chandelier in the room was low, also its place in a main passage area close to the bed However both issues were reported to the front desk 3 times, no one took an action

Plussat: I would thank you for everything The room was very beautiful and luxury Very big and comfortable The view was wonderful on the sea The breakfast was very delicious and international Really I loved my accommodation with four season hotel❤️

Miinukset: Nothing

Plussat: Very professional and dedicated staff, hospitality and support of staff beyond expectations, very comfortable clean rooms with best location on town.

Miinukset: Lake of facilities, improving the facilities inside the hotel is a must

Plussat: The coziness and the friendship of the staff

Plussat: Near the city center and it has a historical kick to it

Plussat: The location

Miinukset: No available rooms for the MOC 2014 period

Plussat: Viewis excellent the old nice bilding, room is very clean

Miinukset: Nil

Plussat: Very good location, nice staff , size of the room very good

Miinukset: No planking , no caffe shops , they promise us to see in the bar good singers but nothing hAppened ,very expensive bar

Plussat: Very nice and helpful staff Cleanliness Excellent location

Miinukset: Room capet needs to be change Water pressure is poor

Miinukset: Verrrry loud disco operates all night right next to lobby, place is essentially an old hotel - dirty, no facilities and badly in need of renovation.

Plussat: Amazing

Miinukset: Friendly staff and cleanliness

Plussat: The staff is super friendly.

Miinukset: The entrance for hotel is from a gates mall which is strange. If the hotel has a separate entrance would be really great

Plussat: The staff were very friendly and helpful

Miinukset: The property is big and my room was too far from the entrance. Also, I had difficulty finding transportation as the drivers could not navigate the entrance and were not allowed in to the parking lot. Getting into and out of the hotel required too much walking.

Miinukset: The bed sheets are not comfy at all

Plussat: Staff were wonderful especially with the kids. Nothing was too much trouble

Miinukset: No alternative transport available except hotel cats which were very expensive.

Plussat: Very respected staff , polite , fast . very clean rooms very nice delicious food

Miinukset: nothing

Plussat: Nice facilities. Well maintained.

Miinukset: I was not informed in advance that my breakfast was not included neither than none of the complimentary snacks were not free either.

Plussat: Spacious, very big room and balcony

Miinukset: Nothing

Plussat: nothing

Miinukset: everything,terrible customer service and front desk electricity was down several times they want to charge me terrible rate

Plussat: Nice hotel comfortable and clean . The Location is great in Montaza Park .. The view was fabulous over looking the sea and the palace of king Farouk . The staff were very nice and helpful, Great service .

Plussat: View, location etc. Except the air conditioning issue

Miinukset: Air conditioner is in heat even if selecting a cool and after referring to the desk they informed me that its usual because the winter but the room is too hot already without the air conditioner

Miinukset: Bathroom

Plussat: Amazing location and clean rooms helpful staff and beach area

Miinukset: Security officials ( not hotel ones but ones sitting outside the beach )in beach sandy area banned us from walking till end of beach sandy area they pointed that it’s not all hotel area and it’s not allowed please you need to put sign if this is true to avoid such hassle

Plussat: Location, hospitality, cleanliness

Plussat: Clean and comfortable

Miinukset: Car parking is expensive

Plussat: Nothing

Miinukset: The employees are not cooperative, and one of them promised me that he would fulfill my desire to obtain a certificate for whom it may concern, but upon my review of it he informs me that I will return it after an hour until my stay has ended and he has not kept his promise. I will not stay again in this prank hotel because the employee has done me a lot of harm

Plussat: Room with balcony viewing the Mediterranean was lovely.

Miinukset: A bit chilly in the main areas of the hotel; needed my coat this time of year.

Miinukset: Hotel location, main entrance location and design, food quality & freshness.

Plussat: Apart from the breakfast-room extremely friendly staff, everybody very helpful Early check-in is possible if they have enough rooms 10 minutes drive to Montaza-Palace

Miinukset: Windows in rooms are not noise-proofed, traffic is very loud Coffee-service at breakfast does not work, we waited 15 minutes, finally the staff-manager arranged the coffee 20 minutes drive to DownTown

Plussat: The hotel is very clean and the decor is beautiful!

Miinukset: The view from our window was great!

Plussat: Staff was great especially the housekeeping.

Miinukset: Room small

Miinukset: BREAKFAST WAS INCLUDED ALSO ESPRESSO MACHINE BUT ARRIVAL HOTEL STAFF SAID ONLY ROOM AND THAT'S WAS NOT TRUE. ALSO BALCONY WAS DIRTY. I LIVE CHAT AND CALLED PRICELINE 4 TIMES THEY WERE REALLY TOO BAD.

Plussat: The breakfast was amazing ans plenty and we were spoilt for choice. Location was excellent. Most of the staff went out of their way to accommodate us. Mohamed Ibrahim at the front desk was super helpful and the Concierge and bell boy staff team were excellent and very friendly and always eager to help

Miinukset: Having arrived after a long trip the check in took a bit longer than normal but all in all, everything was good.

Plussat: Concierge and Bell staff was very good smiley friendly and helpful specially Ahmed , Mahmoud and fady

Miinukset: Everything was very bad rooms , front desk staff the 2girls who make the check in and yesterday at the afternoon Curtain dirty and not fixed well room 701 hair at the floor mini bar not complete, no amenities complete no bathrobes, the kettle no power behind to fix it and we request to change the room for the night and till the next day 3pm the room not ready and after change to room 803 ( suite) the room no amenities no slappers and the mini bar not complete at all Finally it's a very bad hotel and we will never return again and I didn't recommend it to anyone it must take score 0

Plussat: Staff are very nice and quick check in

Miinukset: Nothing

Plussat: staff were friendly. location is good if you prefer crowded city center.

Miinukset: old furniture. small rooms. slow wifi. overpriced.

Plussat: Thank u for your hospitality , thank u marian and bassant for the amazing dealing with guests , every thing was more than just perfect , clean , comfortable and sky roof is amazing ,, thank u for everythings ,

Plussat: The reception and security staff are really helpful and friendly, clearly working hard to meet all needs. The view from the bedroom window and the neighborhood are very interesting. The high ceilings, grand rooms, restaurant view, the main lobby, etc. are magnificent, if aged.

Miinukset: While the hotel is quite grand, the interior paint job is poor, with dripped paint on just about everything in the rooms and hallways. There is a lot of grime, poor re-painting, damaged surfaces, and poor restoration or repairs in the bathrooms and around doors. My door handle, for example, was barely attached by two loose screws, the bathroom mirror frame didn't fit well, so someone just rough sawed out a chunk to make it fit without any attempt to make it attractive, the area around the balcony had been repainted at some recent point and in the most sloppy fashion. These are examples, but there were lots more in the room. There seems to be a lot of neglect and little investment in high-quality maintenance and restoration of this grand, old hotel.

Plussat: Staff and Location are perfect

Miinukset: need more clean to bed and bathroom in addition to need more food varities in breakfast.

Plussat: 1- The staff were very supportive, as we faced a couple of issues with the room regards the infrastructure, which was something somehow expected due to the style and age of the Hotel. and they helped in fixing these issues in a timely manner. 2- Top roof restaurant has a magnificent overview to the Mediterranean. 3- Breakfast was good. 4- Location is very good , with plenty of restaurants nearby.

Miinukset: 1- Hotel was established in early 20th century, so there are few of infrastructure issues , windows did not close smoothly for example, but they are minor issues , I would say. 2- You need to wait 5 min, till you get hot water in the tap.

Plussat: Room, location

Plussat: Very nice location Extremely comfortable Nice breakfast Nice roof Helpful staff

Miinukset: The historical elevator is slow

Plussat: The property was in a very good location and the staff were wonderful. Which made the stay nice and welcoming.

Miinukset: The room I had was terrible with many problems with the shower, constantly having water on the floor from the toilet, the safe wouldn’t work properly, and constant calls from outsiders about engagement prices that I had to wake up to all morning.

Plussat: Beautiful property for someone visting Borg al Arab.

Miinukset: Staff doesn’t understand English properly so had to call them multiple times before a service request is executed.

Miinukset: 200$ per night and the hotel charge 8$ more for WiFi. Very bad espresso is served at the breakfast. Nevertheless, personnel are friendly and room is nice.

Plussat: Food, lighting, comfort

Miinukset: When I arrived to hotel, no one assured me to take the bags to the reception area and I do it my own. The booking made for two adults, however I found one slipper and washing rope. In addition the default in any hotel two bottles of water per adult, I found only two. The accessories in the bathroom only for one adult. For sure it was miscommunication between the staff prior handiver the room.

Plussat: Bakery items were great

Miinukset: Eggs were watery and rubbery and fried potatoes were stiff, cold, flavorless and quite old even though we we had breakfast right when the buffet was open. Was clear that many items were left over from previous days. Dinner buffet was good but far from special. Pool bar very disappointing. Only beer and basic snacks available.

Plussat: Location, breakfast and stuff. All was perfect

Miinukset: Everything was great

Plussat: The staff was very friendly and helpful

Plussat: we enjoyed our stay at the hotel in a family room with a side sea view and also Mohamed salah from the room service was very helpful

Plussat: Location, staff & everything

Miinukset: the hotel is amazing

Plussat: The stuff are very helpful, especially the IT team who supported me very quickly and kept checking on me few times until they confirmed that my problem with the TV is solved. The Location is amazing. The breakfast is very good with many varieties in addition to a stunning view for the sea from the 11th floor.

Plussat: The very good quick response for any comment

Miinukset: Nothing, everything was perfect

Plussat: Super location. Outstanding view of the sea from room *24. Excellent service. Excellent customer service.

Miinukset: Bathroom and closet need renovation. Average quality buffet breakfast

Plussat: comfort cleanliness and spacious rooms. breakfast was healthy and was included. several restaurants to dine in. They also had multiple lounges to rest.

Miinukset: I was offered a certain price during reservation on website; however, during check in, hotel indicated that price I was quoted was for egyptians only, hotel refused to honor price on website and they quoted me a new price, and had to pay more for my stay. Also Wifi was weak in rooms.

Plussat: Very professional staff

Miinukset: Room size is small

Plussat: Location

Miinukset: Furniture very old

Plussat: You can’t use Sheraton name on this property

Miinukset: Very old furniture the renovation doesn’t match , small room, doesn’t equal the rate

Plussat: Location

Miinukset: The Restaurant for Breakfast is not wide enough. Staff is not cooperative enough

Plussat: Location

Miinukset: No free parking

Plussat: Location

Miinukset: Furniture and very old

Plussat: Location

Miinukset: Nothing

Plussat: Nothing

Miinukset: Bad

Plussat: breakfast buffet excellent choice, although not much Egyptian; location wonderful

Miinukset: kind of misunderstanding about the rate, not clear and not verified yet

Plussat: Location

Miinukset: Paid for my stay twice!!! Once through booking , and once at the hotel and didn’t get a refund , tried contacting both , but both said the other should pay me back! VERY DISAPPOINTED

Plussat: An excellent hotel

Miinukset: No thing

Plussat: The view

Miinukset: The bathroom needs some renovation

Plussat: Ihana kattoravintola! Loistava egyptiläinen aamiainen. Henkilökunta avuliasta. Loistava sijainti.

Miinukset: Huono Wifi.

Plussat: 1- View from roof restaurant terrace and seaview rooms id marvellous. 2- Friendliness of staff 3- Preserving the early 20th century style, antiques and original exhibits everywhere as the hotel was established 1907. 4- They dealt with the unpleasant odor I complained about last year resulting from the canavas and carpet Antiques. 5- Hotel location is centered on the corniche of Alexandria down town. 6- The hotel has ATM machine, welcome drink, 24/7 room service. 7- They partially succeeded to deal with the rooms sound isolation cuz the streets around are very noisy.

Miinukset: 0- the price you just seen in booking is less 31% than what you will really pay cuz they add taxes and service on the invoice. 1- Very very poor wifi internet connection. 2- If you have "Etisalat" mobile phone line then you wont have a good signal in your room. 3- The water pressure is weak in the toilets 4- you can keep waiting for hotwater for 10 minutes to flow through the tap specially during the night. 5- The satellite TV system is unstable, freezing and annoying 6- They do not serve complimentary water with the room! 7- There is no electrical kittle or tea or nèstacafe in the room! 8- They dont have car parking, thus parking your car there is very difficult, risky and annoying task cuz you have to find a place around the hotel in the streets to park it, while Alexandria roads are too tight, unorganized, severly crowded and the drivers in the street are not friendly and not welcoming alien car plates at all! Alexandrians hate tourists!!!

Plussat: Location

Miinukset: Second room was not ready untill 5pm Staff very unprofetional Very expensive

Plussat: The staff especially Omar and Lama, very supportive and accommodating. The cleanliness of the room. The hotel theme and the view.

Plussat: Location and view are the best, breakfast was nice

Miinukset: Wi Fi was poor in the room

Miinukset: For a 3 hotel it's very clean & the food is excellent. Stuff are so kind & helpful.

Plussat: The location is awesome

Plussat: Away of varieties breakfast Only staff was so helpful.

Miinukset: Room is to small No View or terrace to enjoy with the see 3 star hotel with 118 us$ to much

Plussat: A perfect hotel for classical accommodation, very helpful staff , delicious breakfast, with clean classic rooms and fantastic view

Miinukset: The traffic noise needs a sound proofing window

Plussat: The room was soo comfortable and clean, staff was soo nice and welcoming, u feel like you are the owner of the place, I would like to thank Mr Mohamed Ahmed reception stuff for being soo nice and I am sure that I'll be back again for the place and I strongly recommend solo travelers to pay a visit...

Miinukset: The spa jacuzzi water was cold and the sides of the jacuzzi walls wasn't soo clean eventhough they have told me they just changed the water...

Plussat: Helpful and great athecs

Miinukset: Nothing

Plussat: Location, hospitality

Miinukset: You should pay to enter Maamourah, however they should notify the gates about the guests who did not check in yet.

Plussat: Everything overall 100% recommend

Miinukset: Nothing

Plussat: The hospitality

Miinukset: The breakfast choices

Plussat: Nice hospitality

Miinukset: No place on the peach to get drink

Plussat: Quite place and so beautiful

Miinukset: Breakfast is good but not great

Plussat: Good location

Miinukset: Poor WiFi and bed need to be change as are not fully confortable. Poor breakfast. High cost by night

Plussat: Just location

Miinukset: The hotel not good at all

Plussat: Location

Miinukset: Bed

Plussat: The location was very good and the view was awesome I love it so much and the staff was friendly and very helpful I would like to come back again

Miinukset: There’s nothing to unlike but the breakfast buffet is just normal not bad.

Plussat: Excelent conditions! Every staff member so nice and very professional. Is clean and food is good!

Plussat: Muut kaikki oli hyvaa

Miinukset: Hinta bookin ja maksa hoteissa summa on erl! Minä maksoi 250€ miksi! Bookin suma on 200$...

Plussat: Staff was very good

Miinukset: Location is too Noisy