Aleksandria hotellia

Plussat: Check in and check out ( specially mirna from reception ... she gave me the exact room that i want ... she was like a star shinning in darkness) ... room view ... breakfast restaurant viw

Miinukset: The internal phone wasn’t working ... reception employees so stressed even not smiling except Mirna... waiters at breakfast res were confused and i felt they r fighting with each other ... the bed was rough but after the housekeeping changed the blanket it become better ... waiter should say the menu but only was concentrating on foul and flafel

Plussat: Very nice and clean room Hospitality

Miinukset: Nothing

Plussat: Staff and cleanliness

Miinukset: Excellent experience

Plussat: Location staff swimming pool breakfast near sea ... it was awesome

Plussat: Cleanliness.. staff.. food

Miinukset: Internet speed kinda low

Plussat: comfort cleanliness and spacious rooms. breakfast was healthy and was included. several restaurants to dine in. They also had multiple lounges to rest.

Miinukset: I was offered a certain price during reservation on website; however, during check in, hotel indicated that price I was quoted was for egyptians only, hotel refused to honor price on website and they quoted me a new price, and had to pay more for my stay. Also Wifi was weak in rooms.

Plussat: The room has a beautiful view, the location on the coast and the breakfasts are perfect

Miinukset: nothing

Plussat: The location was great, super clean room, fabulous view, room service was very good.

Miinukset: They need to pay more attention to the room facilities, there was a plumbing problem, the minibar was broken and replaced by an old one, and the air condition was barely ok.

Plussat: The food and beverages service is excellent. It customerly for Sheraton Hotels chain to find the food is so good, delicious and clean. Besides, in Sheraton Hotels you feel like you are at home. In other words, the atmosphere and ambiance is very friendly.

Miinukset: Sheraton Montazah Hotel needs some renovations for the lobby and the guests' rooms.

Miinukset: the worst thing that they asked me to leave the hotel at 12 o,clock because of eid they need it and my plane will move at 7 pm ,my booking was late check at 4pm

Plussat: Very comfortable rooms by Egyptian standards. Nice mattress, clean.

Miinukset: They nickel and dime you. Internet was very expensive. The taxes and service charges inflated our final bill to average more like $200 per night instead of $120.

Miinukset: Not suitable for a family holiday.Restaurants are not upto the mark. Need to cross a busy road to get to the beach. Rooms are rather small. Too expensive for the level of facilities & services provided.

Plussat: The private beach is very handy but crossing the road to get there is a bit of a challenge!

Miinukset: We were very disappointed with the room, we booked a club room on the club floor, the room we had was a very small double with balcony and partial sea and aprtial car park view, it was not on the club floor - definitely what we expected from a Sheraton hotel.

Plussat:

Miinukset: The room was not cleaned every morning. We had to request it each time at the reception. Not automatic....

Plussat: in general, it is a very good hotel.

Miinukset: the bed

Plussat: nothing

Miinukset: yes everything, very old, no good service, smeling very bad in the hotel and price very expensive

Plussat: The location and proximity to the beach!

Miinukset: I'll prefer to say wht I liked as I disliked most things about the hotel!!!Maybe cause I am benchmarkig it with a hotel I satyed earlier before this.

Plussat: Location was beautiful next to the Montazah Park.

Miinukset: Hotel was tired and in serious need of renovation. 2-3 star comfort at best. Everything poor quality, broken, worn-out. Really a disappointment, especially for the price. 5 stars is a joke. 3 Stars would be a gift but probably accepetable. Stay away from this hotel.

Plussat: Under the current circumstances (COVID-19) the hotel did its best to sanitize and adhere to all health regulations. We felt very safe and comfortable. Although the breakfast was a set menu, it had everything you want and the staff did their best to fetch whatever we requested. The pools and the beach services were fully functional an at their best...

Miinukset: The beach restaurant was the only available restaurant (because of the COVID-19) and we wanted more variety of meals

Plussat: Room Furniture

Miinukset: Everything except room furniture ..

Miinukset: Hotel location, main entrance location and design, food quality & freshness.

Plussat: To be honest nothing !!! - the welcoming was in Arabic, I asked for English language but the staff was not able to speak it ! I booked a room with Lounge Excess and the (stupid) staff didn’t want to let us enter, the problem couldn’t be solved as nobody spoke English in the Lounge (welcome to the new Hilton standard) The hotel doesn’t have a working phone number, that issue will be escalated by booking.com The pool was a joke, 3 Sunbeds and the hotel is offering a day use or outside guests I don’t know how this hotel get his 5th star but money makes the world go round NEVER AGAIN

Miinukset: The staff, the price, to make it shot everything

Miinukset: BREAKFAST WAS INCLUDED ALSO ESPRESSO MACHINE BUT ARRIVAL HOTEL STAFF SAID ONLY ROOM AND THAT'S WAS NOT TRUE. ALSO BALCONY WAS DIRTY. I LIVE CHAT AND CALLED PRICELINE 4 TIMES THEY WERE REALLY TOO BAD.

Plussat: Staff are very nice and quick check in

Miinukset: Nothing

Plussat: Nothing

Miinukset: Every thing

Plussat: Staff were so friendly and helpful. Also got an upgrade

Miinukset: Nothing except the old buildings in the back

Plussat: Location

Miinukset: 0 privacy .

Plussat: Everything

Plussat: I did not like anything about this hotel.

Miinukset: Rooms were dirty; bathroom was filthy; and A/C in the hall way was making a lot of noise that I had to change rooms twice because of it. The funniest part is some rooms have access to the pool and some don't. Also, they don't have iron in the rooms and when I asked for one, they declined. I had to check out after the first night and went to a different hotel. This was a terrible experience.

Plussat: no thing

Miinukset: - they are thieves - the ignore the reservation on booking by one night and take extra money for that. - bad behavior - they deduct the money from visa Although the reservation was to pay in cash

Miinukset: The hotel in a very loudy area and you can hear street loud from the 9th floor till 2 am so we didn't sleep. The AC was not good and makes very loud sound. it was one night stay for us, so we stand for it. I wont come back again .

Plussat: Excelent professional staff makes u feel at home. Excellent service . Grest food.

Miinukset: Location is in narrow street. Hard to reach .

Plussat: they were nice and everything equal the paid price at that date also thier hygiene system is good and this is the first priority for me.

Miinukset: enough.

Plussat: Good location, new and affordable.

Miinukset: Mosque behind the hotel can be loud (at 4am!) if you're in a room facing the minaret. Staff come to clean at 9am and don't come back till late afternoon if you're still in the room then.

Plussat: The guy in the reception. Gentlemen

Miinukset: Nothing

Plussat: The location and the view Great view

Miinukset: The staff was great The hotel needs little more renovations especially the bathrooms Also the restaurant Food was moderate

Plussat: The location

Miinukset: No available rooms for the MOC 2014 period

Plussat: Cleaned

Miinukset: Non

Plussat: Excellent Staff Very helpful and highly responsive They really made my trip wonderful Fabulous Location Breath Taking Sea View

Miinukset: Nothing

Plussat: Viewis excellent the old nice bilding, room is very clean

Miinukset: Nil

Miinukset: Verrrry loud disco operates all night right next to lobby, place is essentially an old hotel - dirty, no facilities and badly in need of renovation.

Plussat: -building -location -history

Miinukset: it did not have own beech

Plussat: Reception staffs are friendly and cooperative.

Miinukset: 1. The room’s furniture is old fragile.

Plussat: Excellent service and comfort. Centrally located with great sea views.

Plussat: The location is right in the old city centre. You will find famous and delicious icecream shop, passtries shops just round the corner of the hotel.

Plussat: Location wise, City centre, so practical.

Miinukset: The TV in the standard room, is considered small comparing with the room size.

Plussat: Friendly, helpful staff, most of whom spoke good English. Breakfast very good, offering a range of continental and local Egyptian foods. Comfortable beds. Its past literary and other important guests give the hotel an air of being 'special'. the lift is a treat too.

Miinukset: The smell of tobacco smoke in the bar.

Plussat: location. good value. clean. historic landmark.

Miinukset: the bar.

Plussat: Excellent location, very clean, very friendly staff. Last time I liked the breakfast more when it was not buffet. The view in the restaurant is awesome.

Miinukset: The matress is a bit uncomfortable

Plussat: Everything was perfect Very fast check in, clean room and comfy Breakfast was great View from roof amazing Sure will come again and again

Miinukset: Nothing

Plussat: I loved the design of the Hotel it back me to 100 years ago. The service and crew were very decent and good welcoming. The room was Very clean, organized and feel you as your palace The restaurant on the roof has magical view and I loved the band from 6 pm to midnight. Also the breakfast on live piano not recorded sound it was amazing Thank you so much

Plussat: Family like staff, exceptional food quality and taste, romantic ambience. Thank you Samar from the house keeping team for your endless support, warm welcome and expressive love.

Plussat: Old decoration Friendly staff Sky view restaurant is exceptional fantastic relieving stress experience

Miinukset: Nothing

Plussat: Everything, the architecture, the atmosphere, the family like staff, the signature of authenticity in everydetail, one of my exceptional life experiences of all, it is a very romantic place, food Quality is mouthwatering actually Everything was wrapped in an authentic class.

Miinukset: Nothing the hotel was an exceptional experience

Plussat: Old

Miinukset: Actually i loved everything the elevator the floors..

Plussat: Breakfast at the roof top

Miinukset: Poor internet specially inside the room

Plussat: The signature of authenticity in every detail, the family like staff, the mouthwatering food, the romantic atmosphere and the love and chill in the air, the piano in the background, everything is wrapped in a unique authentic class

Plussat: Great location, sea view room. Hotel with a great spirit of the old Alexandria

Plussat: Extremely friendly and helpful staff.

Plussat: I read the reviews for Le Metropole and was hesitant about booking, as there were some criticisms. I wanted a little luxury in Alex but I did want to spend a large amount of money (by Egyptian standards) and then be let down. I found the hotel to be perfectly comfortable and just what I needed.The hotel is charmingly old world. High-ceilinged rooms, large comfortable bed, great choice at breakfast. The sea view from my room was spectacular. Yes, the lighting in the bathroom is a little dark and there are stains on the carpets in the hallways (some reviewers pointed this out) But the room was perfectly clean, the staff very polite and I loved going back to the hotel after exploring the city. I would definitely stay there again.

Plussat: Old building

Miinukset: Nothing for one night

Plussat: I liked the way they served welcome drink and cookie at the historical and beatiful lobby.

Plussat: The room small no one tell me you have save box and the bad to big and no room to move

Miinukset: The net poor and no service

Plussat: beside the Sofitel but cost much lower,with the old world atmosphere,the antique elevator is fabulous

Miinukset: dirty,there may be some flea,the limited space only allow ones sidle through,there is suspicious smell from the toilet,so we can only keep the windows opened all night although it is very noisy on the streets

Plussat: Rooftop

Miinukset: Balcony and value

Plussat: Every thing was perfect

Miinukset: Every thing was perfect, what was missing is to have an electric kettle in the room.

Plussat: The Hotel Customer Service are SUPER. The location of the Hotel is ideal between Alexandria hot spots, its location is ideal starting point to visit all Alexandria and enjoy shopping

Miinukset: Nothing

Plussat: The quality and authentic atmosphere is everywhere, I have stayed in the Royal Suite and it was latterly a royal hard to be forgotten experience. The family like staff were were spreading love in the air and always eager to provide us genuine help with warm smiles. The food at the panoramic sea view restaurant took our hearts, a real indulgent mouthwatering dishes, the sea food gourmet and the grilled salmon was exceptionally beyond delicious. It was sad leaving this meusim like boutique hotel. I would really thank them for protecting Alexandria heritage and offering it to their visitors.

Plussat: The view was adorable and great staff!

Plussat: Classic building Classy furniture

Miinukset: Weak water flow

Plussat: The staff is so friendly I felt very welcome in the hotel.

Plussat: Location is amazing, staff was very friendly

Plussat: 1- View from roof restaurant terrace and seaview rooms id marvellous. 2- Friendliness of staff 3- Preserving the early 20th century style, antiques and original exhibits everywhere as the hotel was established 1907. 4- They dealt with the unpleasant odor I complained about last year resulting from the canavas and carpet Antiques. 5- Hotel location is centered on the corniche of Alexandria down town. 6- The hotel has ATM machine, welcome drink, 24/7 room service. 7- They partially succeeded to deal with the rooms sound isolation cuz the streets around are very noisy.

Miinukset: 0- the price you just seen in booking is less 31% than what you will really pay cuz they add taxes and service on the invoice. 1- Very very poor wifi internet connection. 2- If you have "Etisalat" mobile phone line then you wont have a good signal in your room. 3- The water pressure is weak in the toilets 4- you can keep waiting for hotwater for 10 minutes to flow through the tap specially during the night. 5- The satellite TV system is unstable, freezing and annoying 6- They do not serve complimentary water with the room! 7- There is no electrical kittle or tea or nèstacafe in the room! 8- They dont have car parking, thus parking your car there is very difficult, risky and annoying task cuz you have to find a place around the hotel in the streets to park it, while Alexandria roads are too tight, unorganized, severly crowded and the drivers in the street are not friendly and not welcoming alien car plates at all! Alexandrians hate tourists!!!

Plussat: Wireless internet service was available in the room for free and balcony for restaurant at the roof had buiteful view.

Miinukset: room facilities and cleaniness were very poor.

Plussat: Amazing location and great view from rooftop cafe.

Miinukset: Rooms too small and crowded with ugly furniture. Beds were uncomfortable. Overall, not a good value for the price.

Plussat: hotel is great, especialy the breakfast on top roof with sea view and coffee with a sun set view is spectacular.

Miinukset: they should increase the number of pc in free internet cafe for the guests as only one computer is not sufficient.

Plussat: great location, beautiful rooms, pleasant environment and excellent roof-top breakfast with views of the sea.

Miinukset: the coffee at breakfast. too weak! and the hotel said they had no rooms available, but then we booked on booking.com. strange inconsistency.

Plussat: My husband and I were welcomed since we had our foot in the hotel, nice & very friendly staffs they make you feel like a hotel owner specially the GM, Mr. Lasheen he ungraded us to a suite and gave us time to talk/welcome us. The family of Windsor Palace Hotel made our stay in Alexandria unforgettable.

Miinukset: More TV channels would be a plus

Plussat: a very nice location in the down town (el raml station), fair breakfast,

Miinukset: noisy street, no sound proving, I had to upgrade my room to take cleaner room (no stander in the hotel)

Plussat: I liked the atmospere, the position of the hotel and the wonderful view from the roof cafe

Miinukset: The wi-fi connection, which most of the times didn't work in all the hotel.

Plussat: free internet

Miinukset: the hotel should be upgrated for the rate asked per room

Plussat: nothing

Miinukset: everything,terrible customer service and front desk electricity was down several times they want to charge me terrible rate

Plussat: location was great. very relaxing

Plussat: The view was great. The size of the room was comfortable. The staff was very helpful and friendly. The gardens are so nice and beautiful.

Miinukset: Because of the covid disease everything was closed .

Plussat: The hotel is old (from mid sixties) but in a very nice area as it sits next to the Royal Palace in Montazah and surrounded by a nice set of gardens and beaches. The room view is wonderful and the rooms are spacious and comfy. Breakfast buffet is good, needs a bit of improvement, but still nice to have. Staff are friendly and polite. In general, was a very nice stay...

Miinukset: Breakfast buffet is a bit expensive for what it offers...

Plussat: location is great. and staff are friendly

Plussat: the perfect location

Plussat: The rooms are quite and comfortable after their recent refurbishment

Miinukset: The staff are sometimes very inquisitive and interfere in subjects that is not of their concern.

Plussat: location.

Miinukset: stander not modern

Plussat: The location of the Hotel is unique, AL Montaza Park is outstanding place for relaxation & the view is just excellent.

Miinukset: it's far away from the main road & the paiement should be in foreign money

Plussat: The location of the hotel is very good, in the middle of montazah garden. Rooms are nice and spacious altough the room service and cleaning need to be improved

Miinukset: Staff is not english speaker and they don t know the town

Plussat: garden walking and nice sea view

Miinukset:

Plussat: The receptionist who checked me in was professional, upgraded me to a business room and offered me a late check out

Miinukset: The breakfast The food was not up to the standards

Miinukset: Due to the covid-19 worldwide situation the facilities are not fully working, you can just use the hotel as only a bed for sleeping, so it is good choice if you need to be near the airport but not if you are looking for vacation or luxury.

Plussat: Only the D. Manager he was good man

Miinukset: Staff Facilities Room Location

Plussat: The room was spacious. It is well equipped. The staff are friendly and helpful. The room balcony is private.

Miinukset: The bathroom needs maintenance. There was no creamer for hot drinks. The refrigerator was not functioning properly. The food quantity and quality was acceptable but not great.

Plussat: It is travel in the time of COVID-19 , the hotel was completely empty .. obviously running on basic staff .. however the staff that was there were nice and helpful .. the rooms are large , good view , bed was comfortable , room and bathroom were clean .. the room service dinner was good .. nothing to complain about really .

Miinukset: Considering that the hotel was overlooking lakes , the mosquitoes were terrible .. think twice before opening the windows

Plussat: Very respected staff , polite , fast . very clean rooms very nice delicious food

Miinukset: nothing

Plussat: The services and room are excelent.

Miinukset: The location is far from the center city

Plussat: The Courtesy & smile of the staff that i dealt with was more effective than a welcoming drink in other hotels ,The rooms are clean & well furnished & tht was the main reason i booked this hotel & i recommended to other frnds who booked 2 other dbl rooms same time we were there

Miinukset: only thing i ddnt like but actually the front office employee managed to absorb my anger , that i too my husband's suit in a hanger fm the closet by mistake & it was sent to alexandria with the driver , we ddnt notice or do it on purpose ...so the room service reported it as missing on our check out & they asked to charge us L.E 20 !!! i found it non sense whn u pay a L.E 2900 something is to be asked for a 20L.E for a hanger !!!! but as said the Front office girl managed tos ort it out ...thx to her

Plussat: it was very nice and luxury

Miinukset: its kinda far from the heart if alexandria and alond drive from the hotel

Plussat: The Hotel is very nice and with good conditions, but it should be mentioned that the Hotel is far from the City Centre

Plussat: the suite was very roomy, and the furniture was very modern

Miinukset: the house keeping wasn't very good.

Plussat: nice rooms,friendly staff

Miinukset: this time they had a group checked in and they allowed them to have some entertainmnet games in the garden which is overviewed by some of the rooms and they were so noisy .

Miinukset: Air conditioner was not working Both telephones was not working Shower drainage was not working

Plussat: The staff is super friendly.

Miinukset: The entrance for hotel is from a gates mall which is strange. If the hotel has a separate entrance would be really great

Plussat: just the position

Miinukset: it is really overpriced. the hotel need to be rennovated soon. it is not a 5 star hotel anymore. it is too noisy in the night since it is close to a commercial area. not suggested

Plussat: I liked the green plaza mall . I bought a lot of stuff

Miinukset: I didn't like the location of the hotel also the room view was on a conestraction area was so so bad !!!

Plussat: Accommodations were fine, room was not cleaned daily, room service spotty. All else was a 4 star hotel, not 5 star. The staff at the check in counter was 6 star, very good.

Plussat: i would like to thank the hotel staff specially housekeeping and front disk staff for the best service that i got during my stay in the hotel. Randa

Plussat: the staff were all good and in side the hotel was good but the poolvery bad and out side hotel not good

Miinukset: only fealing uncufterble out side the hotel no westerns

Plussat: Good location for shopping

Miinukset: The room was very dirty...smell was bad. Waiting for a room a bit too long

Plussat: the shoping complex attached to it was nice

Miinukset: so far so good

Plussat:

Miinukset: expensive breakfast for unknown value

Plussat: Not much...maybe the rate?

Miinukset: A lot..they tried to overcharge me from the moment I checked in to the time I paid my bill upon check out. I had to show them Booking.com confirmation to correct the rate. The shower stall in the bathroom overflows with water and floods the floor due to a leak under the stall plus the door not closing well. They are apparently aware of it but have not done anything in the last 5 years about it. Food quality is bad, even at the breakfast room, car rental service tried to overcharge me, but the hotel did not listen to them. They should get rid of this person at the car rental desk. The Bell Captain (morning duty) was quite helpful and Mr Shady the manager took down notes as I enumerated all the problems I encountered in those three days!

Plussat: Location and comfort.

Miinukset: Room for improvement in Command over English language which will improve communication gap between staff and guests.

Plussat: Very friendly personnel

Miinukset: Parking , could be better, I don't know how but it is complicated

Plussat: The pool

Miinukset: The rooms are big but empty. The bed was big, but smelly. Our room was filled with moths flying everywhere. The faucet in the bathroom was licking continuously. Breakfast was poor; white bread and, local cheese. We had to ask for an egg to have some protein with it. On my phone I was told I need to pay 88$ for two night, but at the end I was charged 130$ for two nights. It is cold a ‘resort’ but the location and the facilities are definitely not qualifying as a resort. We tried it once, don’t think we will return.

Plussat: The staff were very friendly! ❤️

Miinukset: The hotel needs a lot of renovation. The spread cheese on breakfast was rotten. Milk was like water. The toilet was horrible and the lightening was veryyy dim. Price is too high for the room type

Plussat: The View

Miinukset: The noice

Plussat: location and view

Miinukset: Facilities

Plussat: The view is phenomenal The staff are friendly The location is perfect The price value is great

Miinukset: The tubing in the bathroom The carpet was messy The television signal was lost The door lock was difficult The doors to the balcony were a little hard to tackle The breakfast was poor quality The batteries in the remote controls are older than me

Plussat: The staff were very friendly .the hotel was very clean food was excellent and reasonable price..id recommend this hotel ...

Plussat: Special thanks to the amazing nervana mohamed she is awesome and cooperating and smily face and thank you hadeel also for her support and efforts all are amazing

Plussat: Very nice Clean Tasty Sohor Near to all facilities

Plussat: Clean bed sheets

Miinukset: They cancelled the room number 1111 all of a sudden due to a fake reason that the room is not ready "after 3 pm?!" After I've been took to another smelly room beside the receiption. I felt as I will not survive and it may damage my lung, they took me to a different room beside the noise of a cafeteria and famous football game in the same time in this. The room service was calling and knocking the door more than 5 times untill 10 pm. For no good reasons like felling the fridge, for adding something to eat, to give something inside the toilet, ...., to apologize, to tell me the room service number is 0 last time just to move my car from a parking that I've already paid for the parking inside the building. I was there just to have a Nap to commence driving 5 more hours but unfortunately it was an unsafe due to stress and I couldn't sleep well. I used to go there every time rationally 3 or 4 times annually due to my job nature and academic learning commitment.

Plussat: Every thing was beyond expectations

Miinukset: Nothing

Plussat: I was booked in this hotel by chance, I had not heard about it before, the surprise was that it exceeded my expectations in terms of good reception and sophisticated hospitality .I would like to thank employee Alaa، Safaa, Osman at the reception and all the staff for their welcome and sophisticated dealing. The hotel is very clean and very quiet and the room size is very spacious.

Miinukset: Actually there is nothing I didn't like at this Hotel.

Plussat: Hospitality

Miinukset: There were cats in the room’s balcony, that was discussing and terrifying for the kids

Plussat: Staff, location, pool, beach

Miinukset: Minral Water availability in room, only two bottles for 3 days is not enough.

Plussat: I really want to thank the hotel staff for making our stay perfect. They are very dedicated and helpful. They know exactly what we need before even we ask. High level of service especially team of F&B Moamen, sally and Mansour. Excellent food very tasty. Rooms very clean special thanks go to Rahma. Thanks to all the team starting from front desk till maintenance team . Great management must be behind the great work Definitely we will come back

Plussat: Everything was nice comfortable , great location, amazing view , friendly stuff

Miinukset: We needed a kettle in the room , kindly make this available

Plussat: made the reservation on behalf of my wife and she found it comfortable and cheap but a little out of town

Miinukset: reasonable hotel to stay at but departed after 2 days with mild food poisoning. breakfast probably the culprit

Plussat: Hotel location was the only interesting thing.

Miinukset: Room Cleanliness. The room furniture seems to be old and not working properly.

Plussat: Quiet location, with nice pool and beach... close to walking sea side road for an evening strole,,, if you looking for night life this isn't the place for you,,, i can add it has nice garden spaciuos

Miinukset: the beds are soft and not to confortable,, food was fare but it could improve if worked on,, alchohol was not a strong option,, excused by liscense not being renwed yet

Plussat: nothing we cancelled after 1st night and stayed at hilton

Miinukset: staff not polite and begging for tips food bad rooms dirty this is not a place for westers to stay you ask for a drink off beer and thay made you feal uncomfertable

Plussat: location, outdoor pool, beach, friendly staff at reception

Miinukset: rooms were not well cleaned

Plussat: the pool and the seating area around it was nice place to stay and enjoy. food is very nice, beverages are ok

Miinukset: staff needs to be more welcoming, and develop themselves to meet gusts satisfactions. hotel services needs to be faster and better.

Plussat: I'm sorry I can hardly find anything to mention here.

Miinukset: The whole arrangements were extremely hopeless and not at all suitable for family. Facilities were very poor. I had to call the room service atleast 10 times to fix various problems. My child got locked inside the bathroom as the lock got struck, the room's main door also had simliar problems. To complain and seek assistance, the telephone was not working, no hot water for bathing eventhough it was very cold in Alexandria. It was a nightmare for my family.

Plussat:

Miinukset: The whole hotel is just a big construction site. Hotel shoud not be open for guests.

Plussat:

Miinukset: The picture of the hotel on the site is fake. It is taken from a neighbouring hotel whick is higher than his hotel so viewing the hotel rooms as looking to the beach but in fact there is no room viewing the beach.the hotel is only 2 floors and the view is only on the pool and there is a beach special for this hotel which can't accompany more than 2 families because mamoura beach is divided between the hotels on the beach and every hoel has its own beach section depending on its size and if u wanna get into a beach of another hotel (which u will do certainly) u should pay for that hotel to use its beach. The room service is men and the don't respect the privacy of guest.they entered my room although I didn't put the sign and much more......

Plussat: The breakfast was good and the location was great

Miinukset: The AC

Plussat: Clean Comfortable Facilities

Miinukset: Nothing

Plussat: Clean Facilities Comfortable

Miinukset: Nothing

Plussat: Clean Comfortable Facilities

Miinukset: Nothing

Plussat: My stay at this hotel was not a pleasant experince. It was very noisy inside my room from the cars in the street even late at night. There was almost no wifi at all, and the stuff was not helpful to solve the problem even though I needed it desperately for my work. Not recommended if you need Wifi and quiet place.

Miinukset: Wifi Noisy Safety

Plussat: room very clean and the location fine, the staff were helpfull.

Plussat: Super friendly and helpful staff Breathtaking view Flexible check in and out Value for money Quiet and clean suites

Miinukset: We totally loved our suite except for the TV technical issue and no wifi connection

Plussat: Bathroom was clean. Staff friendly.

Miinukset: Breakfast below average. Carpets in bad shape. Room was extremely cramped and others much roomier but unoccupied - could have put us in there. No wifi in rooms.

Plussat: Friendly staff, convenient rate, and good location

Miinukset: None

Plussat: Clean , comfortable, location , facilities and very good staff

Plussat: Close to downtown Quite clean

Miinukset: The hotel first picture on booking is misleading The receptionists didn't even smile I booked a one-bedroom spacious apartment on booking, but when I arrived the receptionist gave me a regular double room. She claimed that they give the aparments to families, although it's available on booking for anyone"up to 2 adults and 2 children". Moreover, the hotel was not fully booked, so she should have given me what I booked online. The neighborhood was annoyingly noisy Room curtains were too light to make the room dark The bed cover was a very thin duvet that was not warm enough for winter. I felt cold all over night Wifi is only available at the reception, not in some rooms as it's mentioned on booking

Plussat: The rooms where large amd there was a kitchen. The area was walkable.

Miinukset: We were places in a different building on the 3rd floor. The elevator didn’t feel safe so we took the stairs only to discover that there was no lights on anywhere. The view was of a brick wall. The apartment had 3 bedrooms and only 2 teacups. As a matter of fact those 2 teacups were the only items stocked in the kitchen. Not 1 plate not 1 pot. We found this odd because there was a stove and a refrigerator. The entrance to the “hotel” was in the center of a pretty dark alley way. I would never stay here again.

Plussat: Clean room-Kind Staff-Near to Downtown.

Miinukset: Doors lock is not secured.

Plussat: Location and roads are very bad

Miinukset: Mostly everything

Plussat: The view was the best.

Miinukset: It's very noisy if you try to sleep early because of the loud music, There is no data 4G or WIFI so you only can get calls so try to relax and do not use your mobile. Location is very hard to get to you have to use GPS and make sure to download offline map because no data near the hotel.

Plussat: Everything

Miinukset: Nothing

Plussat: The view is excellent

Miinukset: The way to hotel is very bad.

Plussat: I didn’t like anything

Miinukset: Communication with staff, Service, Cleanliness, Maintainability, Noise, Location, bad smell

Miinukset: I did not like the Hotel, bad location

Plussat: Sea view,stuff are good

Miinukset: No facilities, breakfast is not enough, coffe shop and resturant are very expensive

Plussat: Staff are cool, though they don't pick the calls

Miinukset: The place is so difficult to reach because of narrow streets and not enough signage

Plussat: The location is amazing

Plussat: The suit and location

Miinukset: Cleanliness

Plussat: The staff The cleanliness The breakfast Perfect location Great view Excellent service

Miinukset: Higher price now than reserved, before it was convenient but now v high

Plussat: Small part of Sea View

Miinukset: Atmosphere, Meals, Crowded

Plussat: Small room with limited sea view

Plussat: It was exceptional The staff the facilities every thing

Miinukset: Nothing

Miinukset: We had an issue over the bill .we had an extra night by three at a special rate which took a lot of time to resolve

Miinukset: Respect for the check out time

Plussat: heated pool,room was neat ,big,comfoy

Miinukset: expensive a little bit