Hilton Alexandria Mark Center

Arvostelut

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Keskinkertainen

marraskuuta 2018

2,5

Save your money

Staff was unfriendly. Room was dirty. Found food on floor at check in. Pool is open from 6-10 PM nightly and is tiny. No amenities No USB ports or plug ins Not family friendly
Keskinkertainen

syyskuuta 2017

4,0

Not a good Hilton property.
Erinomainen

heinäkuuta 2017

8,2

Nice place, a bit outta the way

Great staff and an expansive location. Awesome views from the rooms.

Location. It's off the regular metro line and though the hotel offers regular shuttle service to old town and to the Pentagon City subway station, your a bit at the mercy of when the shuttles go and sometimes they're packed. As well, there are no other restaurants or services within walking distance.
Erinomainen

joulukuuta 2016

9,7

Staff friendliness and helpfulness and the beautiful motel.

Air in the room was kinda warm and we had it on 66, some tables in the lobby had crumbs on it and the table legs could have been wiped down better.
OK

syyskuuta 2016

4,5

Nice hotel, poor location. Staff needs training.

The room was clean, simple, and comfortable. The grounds of the hotel are pretty and well-kept.

First, the garage is under construction and has very limited parking -- despite the fact that most guests would need to find alternate parking, there were NO signs indicating where the back-up garage was. When I asked the hotel staff, both in-person and on the phone, I wasn't able to get a clear answer. I was even given the wrong address and drove around in circles. Second, the staff was bordering on rude, from the front desk reception to room service. The front desk was indifferent at best and confrotational. Room service was wholly unhelpful as we tried to get a few extra plates. The attitudes all-around were churly, stand-offish, and unhelpful. Lastly, this hotel is in the middile of nowhere -- no stores or restaurants anywhere close to walking distance. Considering parking is $24/day, and you can only enter and exit the back-up garage once without being charged again, you're stuck at the hotel and at the whims of their waaaay overpriced "gift shop" and restaurant.
Hyvä

syyskuuta 2016

8,0

Nice facilities, esp. the ballroom
Erinomainen

heinäkuuta 2016

10,0

Great price!

The price was great for a 4/5star hotel, and it was a steal since I booked it the night before checking in. Staff was great and after signing up for the free rewards program, upgraded me for free.

I did not like $24 self parking/ $28 daily valet rate that was NOT disclosed in the description during booking the hotel. It was a great hotel, but since I was surprised with the parking cost, it makes me reconsider other hotels with free parking and take the hassle to call ahead for parking cost before booking.
Erinomainen

kesäkuuta 2016

9,7

Nice hotel

Very convienet location for access to DCA.

Shuttle was about 30 minutes later than expected but, driver was nice.
Hyvä

toukokuuta 2016

6,5

Accommodating and friendly but lore to be desired

Very beautiful hotel with a nice overall appearance and friendly staff

Pool hours were terrible for hound kids and our room was covered in a sticky substance
Erinomainen

helmikuuta 2016

8,8

Temperature of rooms

Our rooms in the tower were too warmdue to the temperature could not be made to be as cool as we prefer due to outdated chilled-water system. Andrew was exceptionally attentive to our needs and got us moved the Retreat buildings where we were perfectly happy. Great job to Andrew and staff for making this move happen.

Paying for parking and breakfast (we were comped) is rediculous. Sorry to say these expenses will prevent us from staying at this hotel again.
Hyvä

helmikuuta 2016

8,0

I was on the 27th floor facing the city great view. Very clean and spacious.

Room service hours
Keskinkertainen

helmikuuta 2016

2,5

Sucked

Although at most hotels you pay up front and there are no surprises. Not the case at the hilton. You pay for everything including parking. It's rediculous. You would thing that $115 a night would at least include overnight parking but it does not. I will never stay there again. Also, by neck and back have been jacked up from their bed since the second nights stay... that was over 2 weeks ago.

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