Alexandria hotellia

Plussat: I would’ve like to have bacon and sausage links for breakfast.

Miinukset: That for room service $11.99 for 6 wings that’s a bit pricey when it should at least been 10 for that price

Plussat: Great location for Metro, Whole Foods, CVS and King Street trolley. Front desk staff was awesome!

Miinukset: Did not get to see snow

Plussat: Loved the full kitchen, VERY clean and even friendlier staff. It’s a total winner in every area.

Miinukset: Nothing

Plussat: Room is more than I expected. Front desk staff was nice and very helpful. Breakfast was very good and the kitchen staff was outstanding.

Miinukset: None

Miinukset: Parking

Plussat: Convenient to everything in Old Town and National Harbor.

Miinukset: It was perfect!

Plussat: Staff was helpful. Local food was easily delivered for our late arrival. Room was well equipped with a kitchen and large screen tv. Accessible to garage and first floor by many elevators.

Miinukset: COFFEE!!!! Also the option to pay for parking space was never discussed $30.00. There was no where else to park as well. Pet friendly but no where to walk the dogs near by. Also the Staff could not give me clear directions at first. GPS took me to the center of town Duke St. Once the Staff member that was familiar with the area got free she was able to get us there quickly.

Plussat: Great location. Easy walk to King Street. Employees were very nice and helpful.

Miinukset: There is no airport shuttle from DCA.

Plussat: The staff were very friendly. The rooms were spotless. The bed was very comfortable with a variety of pillows.The breakfast bar was hot and fresh and had great choices that were different every day. The location was in walking distance to everything.

Plussat: Staff are all excellent. They have happy smiling faces. They, for example, gave useful information, didn’t hesitate to come straight in and helped in several situations.

Miinukset: Staff and room are good. Cleanliness is observed in all places.

Plussat: Everything

Plussat: Great location. The hotel is run very well, the rooms are spacious, well appointed and very clean.

Miinukset: Parking is a bit steep at $30 per night

Plussat: Breakfast very good. Room clean and comfortable. Staff very nice and accommodating.

Plussat: very friendly staff at check in area, spacious and clean room

Plussat: Mattress was subpar Pillows too small Bathroom toilet and shower had issues Overall staff and location were excellent

Plussat: Our room and bathroom were spotless! The breakfast buffet was better than most hotels'. Great variety of foods. We stayed here 5 years ago and it is even better now. Shuttle drivers were super nice and friendly!

Miinukset: When we visited 5 years ago the hotel shuttle picked us up at the Amtrak station and returned us the day we left. We had to hail a taxi this year. Lots of smokers sit at the front doors. Unpleasant entering and exiting. No where to sit & read.

Plussat: Friendly helpful staff, clean quiet room.

Plussat: Staff are nice, really help us on how to move in Metro. The shuttle drives really nice

Plussat: The staff were friendly and definitely at our service the entire stay. The hotel has a bus transportation service that was wonderful, the bus drivers were so kind. Great hotel. Will definitely be back!

Plussat: Friendly staff. Excellent buffet style breakfast. Clean room.

Miinukset: No

Plussat: Cleanliness, location

Plussat: Friendly staff, nice room. Great breakfast. Shuttle to the metro station.

Miinukset: None.

Plussat: Highly recommend! Clean facility, polite workers, great location, and comfortable space.

Plussat: The hotel concierge was amazingly friendly!

Miinukset: We stayed on the 1st floor (which is actually downstairs). It was a little dirtier/musty smelling compared to the main floor it seemed.

Plussat: Staff

Miinukset: No

Plussat: I loved staying here!! The rooms were very spacious & clean! They had extra sheets and pillows just in case. The room seemed like an apartment with kitchen and living room. I liked that there were doors to separate the room from living room to have more privacy for the ones that stay on the sofa bed. The staff were really nice and polite! The had several choices for breakfast which was really good. We enjoyed the pool table that closed at 10pm which was understandable because it’s late but not too late.

Plussat: Our overall experience was 9/10 because of the following things: - earlier check-in (~2 hrs before the check-in time) - reception staff - breakfast buffet & waiter/waitress - smooth check-out

Miinukset: No shaving kit was provided

Plussat: Enjoyed having a hot breakfast each morning. The overall selection was good and plentiful. We liked having access to hot water and coffee at all times during the day! The evening reception was a nice surprise and served M-Th 5:00 to 7:00. Then hot cookies were served - nice touch! Great shuttle service to the Metro each day allowed us to not have a car!

Miinukset: Temperature of the food some mornings was just lukewarm. The powdered eggs were awful. We did not have a car and the first three evenings we had to walk to restaurants after walking all day in spite of asking at the front desk about a shuttle to another area. Would have been nice to have been told at that time about the dinner shuttle. Day 4, our shuttle driver told us about the van going to Shirlington at 5 in the evenings - nice to be able to ride to dinner and get picked up in a timely manner!!

Plussat: It was close to everything, the staff was very friendly.

Miinukset: No complaints

Plussat: location

Plussat: Friendly staff, good location, free parking, tasty breakfast with lots of choices, most comfortable hotel bed I've had in years.

Miinukset: The housekeeping staff routinely parked carts where they were difficult to get around in the hallways and near the elevator doors. Walls were a little thin; I was awakened at 1:30 a.m. one night by conversation in the room next door.

Plussat: It was very convenient in proximity to places to eat and where I needed to be.

Miinukset: The breakfast was just okay this time around. I’ve stayed there before and found the food to have more variety, but for the price it was okay.

Plussat: everything

Miinukset: nothing

Plussat: Big Suites, 24 hour hot tub, breakfast and convenient location near shopping center and restaurants.

Miinukset: Breakfast was bland

Plussat: Staff was great! Great breakfast. Centrally located for shops and food.

Miinukset: Couldn't have been better.

Plussat: Comfortable, free breakfast, cleanliness and staff was very polite and professional.

Miinukset: The overall size of the room was smaller than I expected.

Plussat: The room was very clean and quiet.

Miinukset: It offers a free shuttle to nearby places including the metro. However, after calling 2 times we were forgotten at the metro for 40 minutes. The complimentary breakfast is very gross, ate there only once.

Plussat: VERY CLEAN BED SLEPT WONDERFUL

Miinukset: NOT ENOUGH BREAKFAST FOOD, DUE TOO THE HIGH VOL... OF GUEST

Plussat: The staff was very attentive and kind. Overall customer service was very nice. Hotel was very clean and tidy compared to other places we have stayed.

Miinukset: Other than a slight plumbing issue (which was quickly resolved), our stay at this location was once again pleasant.

Plussat: Updated/new

Miinukset: Location a bit off the beaten track

Plussat: Location and friendly staff! I would highly recommend this hotel when visiting the DC area.

Miinukset: After 4 days... the breakfast got a little old. Having breakfast included is a great perk; but, we needed some variety.

Plussat: Great value

Miinukset: NA

Plussat: EVERYTHING!!!

Miinukset: Staff was extremely friendly and helpful with getting us to the metro via shuttle! They were willing to answer questions about the area restaurants, etc. Most of ALL we loved that everyone said MERRY CHRISTMAS!!! Would definitely recommend this location and will stay again if we are blessed to return to the area!

Plussat: Bathroom

Plussat: Kind Staff and Clean Room

Miinukset: There is no any Convenience Place like Fastfood Store

Plussat: The staff was so nice and the room was really clean. I also liked having the option to watch Netflix on the tv.

Miinukset: The breakfast could have been better. Maybe more hot items.

Plussat: Perfect. Was celebrating my daughter's 18th b-day. Sonshe eas accessible to public transportation.

Miinukset: The fact that if you pay with debit card they put a hold card. Didn't know until check in. Which was fine. But all avenues when making a reservation should know this.

Plussat: Clean and plenty of parking close to casinos and restaurants and main highway

Plussat: Aveda products!!

Miinukset: no free breakfast

Plussat: Location was great.

Miinukset: The price of the food was high and the quality of the food was not great.

Plussat: The location was perfect for our needs.

Miinukset: I did not like paying $34 a night for parking (times three nights). I figured out that there was a parking garage across the street that was only $10 for every 24hours.

Plussat: Decor, location and outdoor space.

Miinukset: Thin walls. A wedding party came Back to the room next to ours around 1:30 AM and was very noisy. Needless to say we didn't get much sleep that night.

Plussat: Although expensive, breakfast was outstanding. The beds are super comfy. The location in Alexandria is outstanding as you can walk everywhere. The decor in the restaurant was beautiful.

Miinukset: Coffee available for hotel guests as we were sent around the corner to Starbucks. Car valet service is a luxury but not when you have to wait around every time you need to use your car. Moving garbage through the main elevator left the stench of trash and this was a surprise for an upscale establishment.

Plussat: Right on the waterfront. Close to all bars and restaurants. Easy drive in right off 95 and a great price for the night. Loved it here

Plussat: Nice location, hip atmosphere

Miinukset: Room could use either a rug or a yoga mat for people who want to stretch, work out. Also, TV asks if you want to check out online. If you click yes, the TV goes dead.

Plussat: This is a wonderful place, conveniently located to all Old Alexandria attractions. The view to a Potomac and National Harbor was breathtaking. The room is very convenient, large, spotlessly clean. Two big chairs located at the window made me want to stay there instead of walking around. I had in room breakfast to enjoy the room more. Everything is nice - writing table, bathroom, sofa, tea and coffee facilities. The restaurant overlooking Potomac is a hidden gem. Plus, GREAT STAFF!

Miinukset: The room is a bit noisy from aeroplanes - nothing can be done about that. It is not an issue during the day, but at night I simply put noise cancelling headphones.

Plussat: I love the bathroom and shower. The bed was very comfortable and clean. I thought we didn't have a fridge in the room but the small two drawer nightstand next to the dresser was a fridge. We didn't realize that until our last night there.

Plussat: Staff was so accommodating.

Plussat: We like the waterfront location and easy access to town.

Plussat: OMG, this was such a wonderful facility. Given it’s location in “Old Town” the exterior was unassuming, but inside.... W O W ! Contemporary, elegant, sharp and C L E A N ! Our King room was very spacious, well appointed and contained an amazingly comfortable bed.

Miinukset: They got it A L L done right!

Plussat: Breakfast, Mon/Tues Evening appetizers

Miinukset: Poor housekeeping, train noise, staff unfamiliar with directions to local places, confusing-to-use elevators

Plussat: Room size

Miinukset: Very cold in the hallways and unaware of the paid parking upon arrival.

Miinukset: The hotel charged $30.00 per night for parking in an area where parking is normally included in the room rate. I will never book the hotel again and I caution travelers to not rely on the internet to determine the true cost of housing.

Plussat: Bed was comfy and the room was large.

Miinukset: I always had to wait at the front desk. Each time I approached, no one was there. Kind of odd, but it was slightly inconvenient to wait each time (approx. 4-5 min each time).

Miinukset: $30 to park which was not displayed when booking.

Plussat: The room was fairly large and had extra amenities as described in the hotel information. The breakfast was okay and the location was exactly where it needed to be for the purpose of the visit.

Miinukset: The facility is a bit dated and could use a little bit of care and attention. Simple things like repairing the toilet paper holder and electrical issues could go a long way (note: the building also lost power for about 15 mins, whereas the buildings around it were fine). The check-in staff seemed unhappy to do their job at checking in and showing up for breakfast just after the start time seemed to irritate the morning staff. I wouldn't stay here again and wouldn't recommend it. Hospitality goes a long way in the hospitality business.

Plussat: I liked the breakfast choices and the location. I felt safe and was in walking distance of shops and entertainment. I loved the whole kitchen set up in the room.

Miinukset: The parking for checking in was confusing and far from the entrance but once you check in the parking situation gets better. I am glad the parking price was cheaper than previous reviews had stated.

Plussat: Large, comfortable suite. Pretty decent breakfast included. Very quiet stay. Front desk reception also.

Miinukset: No

Plussat: This hotel is extraordinary for the price. I love the comfortable beds, full kitchen, clean and updated bathrooms and the location. This is me and my fiancé's favorite hotel.

Miinukset: The parking fee could be more reasonable. Other than that, superb.

Plussat: The room was very nice. It resembled a small apartment more than a hotel room.

Miinukset: No.

Plussat: I would gladly live in this hotel if I could. It is perfect.

Miinukset: I honestly cannot think of a thing besides no indoor pool and who cares because everything else was ideal.

Plussat: The bed was very very comfortable. Our room has beautiful French doors in a conference table. We enjoyed having dinner There in front of the large flatscreen TV.

Miinukset: For how much we paid for the room I would have liked to find a clean bed. The comforter on top had a large pink stain on it as well as three curly hairs iin different spots on the bed. We removed it but it was still unsightly.

Plussat: Breakfast is delicious and fun, but there’s no guide. If you have children or anyone in your party has disabilities, it’s very awkward. It’s self-service, with trays and stairs to lounge chairs and banquettes, or staying near the food on bar stools. Happy hour was a nice surprise.

Miinukset: Neighbors were loud till 1 AM, so it didn’t matter really that the room faced street noise. Garage’s spots for hotel guests are not wide enough to actually use; I scraped out the passenger door.

Plussat: Love the amenities and the staff is awesome!!

Miinukset: Could do without the $35 parking fee but I understand that it's the norm for that area.

Plussat: Location and cleanliness

Miinukset: Nothing

Plussat: e liked the rooms overlooking the atrium. The free breakfast in the open setting with the sound of the water cascading over the rocks was enjoyable. There was information provided about channel selections, so you knew what you were watching on tv.

Miinukset: There could be more lighting in the bedroom near the mirrors. The bathroom could use a fan to release the steam and all of the trash cans could use liners. The parking space was quite tight and no room for error.

Plussat: The location was fine and we did not rise early enough for breakfast.

Miinukset: n/a

Plussat: Food happy hour pool was cold jacquizz was dirty

Miinukset: Bed was out dated comforter was wrinkled and not fresh could have gotten better at a cheaper brand

Miinukset: Everything was so perfect , loved the breakfast and the services. The only did that i was expecting was a better view from my room

Plussat: Location

Miinukset: Pool hours limited please let us know before we book or keep open let us enjoy

Plussat: Organized and clean

Miinukset: None

Plussat: I didn't wake up in time for breakfast, but I heard it was amazing.

Miinukset: The parking in the garage is extremely too tight and limited to hotel parking guests.

Plussat: I have never been disappointed when staying at the Embassy suites. The one in Alexandria, Virginia, did not disappoint. Not only was it beautiful, it was clean and the staff was more friendly than expected.

Miinukset: No

Plussat: Love all embassy hotels but this one is a gem in very good location to many great restaurants. Free trolley service is great. If sight seeing dc then its just a short 15 min ride via Lift. Lift was quick to come and get us to our destinations. Drivers were very polite and drove safely. Their cars were spotlessly clean. Prices were great.

Miinukset: Everything was great!

Plussat: very upscale.

Miinukset: Great facility but beware! I selected based on criteria that included free parking. It does not! Either Travelocity or the Westong provided wrong information. Only valet parking for $35 daily is available.

Plussat: Nice and clean

Miinukset: No

Plussat: Staff/ Paul front office manager was a pleasure and made sure my stay was pleasurable as it was my birthday.

Miinukset: Food was a bit very expensive.

Plussat: Very comfortable beds and bedding. Also liked the free shuttle service within a 2 mile radius. Driver was pleasant and knowledgable.

Miinukset: Dirty food trays left in the hall from morning till night... had to call the front desk to finally get them removed.

Miinukset: Room temperature would not go below 72. Was hot at night, and it was November!

Plussat: EASY CHECK IN, VALET SERVICE GREAT, CLEAN, CLEAN HOTEL AND FRIENDLY STAFF

Miinukset: I LOVED THE HOTEL AND THE STAFF... EXCELLENT EXPERIENCE !!!

Miinukset: Paying for WiFi, the expensive parking

Plussat: The room, bathroom were nice. The conference rooms and public restrooms were very nice. Good cardio equipment at the gym.

Miinukset: The shower was a bit too sensitive and adjusted with the slightest turn of the dial. My mini fridge wasn’t very cold. The gym could use a few nautilus machines - chest, back, arms, legs, just the basics would be better.

Plussat: The location

Miinukset: A dog peed in front of me in lobby

Plussat: Ahh nive

Miinukset: Price

Plussat: Perfect quick getaway location

Plussat: Felt like I was in Europe. Good food and nice room with a private balcony.

Plussat: How nice this hotel was and still very kid friendly!

Miinukset: Liked everything!

Plussat: Clean and nicely renovated

Miinukset: I arrived late and arrange for a late checkout so I can sleep in. Housekeeping came banging on my door prior to my check out time ignoring the DND sign.

Plussat: The spa was great, the location was amazing and the room was clean and comfortable.

Miinukset: mini bar prices are CRAZY!

Plussat: The amazing tub and just overall everything

Miinukset: No microwave in the room but not a big deal

Plussat: Looked nice

Miinukset: Got noise complaint and wasn’t doing anything it disturbed our sleep twice I don’t get how a couple makes that much noise sleeping

Plussat: Clean. Staff was nice.

Miinukset: For 5 stars, this hotel lacked many amenities lower star hotels have. No coffee maker in the room. The room was very small. They charged a lot for parking and charged for things that are free at most hotels.

Plussat: Great location and while it’s located on a busy street there is no bar at the hotel. Bed wasn’t very comfortable and the towels were a very cheap quality. For the star rating and spa presence I was expecting something nicer.

Miinukset: Towels were thin and cheap and bed wasn’t comfortable.

Plussat: Location. Happy hour free wine was a plus!

Miinukset: none

Miinukset: Parking is very challenging and the dogs are a nuisance. I had one barking in the room next to me after I went to bed and before I got up.

Plussat: Great location with easy access to restaurants and shops.

Miinukset: Beds were extremely hard and uncomfortable.. pillows had no support..

Plussat: Breakfast was very good. Staff was friendly and accommodating.

Miinukset: My only complaint was that the mattresses were not comfortable. Great pillows, but Thea mattress was not up to par.

Plussat: Convenient location in Old Town

Miinukset: In room Heat/Cooling was challenging at best. Pillows were terrible. Front desk clerk was not helpful regarding restaurant suggestions and seemed overwhelmed. The breakfast was poor at best. There are certain expectations for a hotel that charges over $250 per night, and this hotel met few of them. Have stayed in many other Hampton Inns, and had much better experiences in Annapolis, Boston, Bridgeport, Baltimore, most of those at lower prices. Get your act together.

Plussat: Trolley picks up right in front of hotel and metro stop is 2 blocks away.

Plussat: breakfast needs improving, food not all fresh, improvement on eggs, breads

Miinukset: see #3

Plussat: The atmosphere was excellent as was the staff. The hotel was very clean and well appointed.

Miinukset: NA

Plussat: Cleanliness

Miinukset: No

Plussat: The location is close by the Metro station, just several short streets away. We greatly appreciated the free water, nicely varied breakfast, and a very helpful front desk. King Street is a mile of lovely shops and interesting restaurants ending at a very pleasant waterfront. Try the Potomac Water Taxi to DC. Great fun!

Miinukset: What could be better? If Alexandria and the Hampton Inn Alexandria/Old Town somehow ended up in my hometown in Rhode Island. Both the town and the hotel were perfect!

Plussat: Location

Miinukset: The ventilation is poor. The bathroom has no fan - therefore results in steamy conditions after showering. Thus the entire room had a damp quality to it.

Plussat: Location and staff

Miinukset: Parking

Plussat: Location, location, location! It was so easy to get to everything we wanted to see!

Miinukset: PARKING! The garage was tiny, and hard to navigate.

Plussat: The location was great, and the parking was a great bonus. Plus free food and coffe is always great

Miinukset: When checking in, there seemed to be a problem finding our reservation, making check in take longer than expected.

Plussat: The hotel is centrally located near downtown Alexandria and not too far from the MGM casino. The rooms are a nice size with decent amenities, given the price. I was disturbed by the sound of other guests. The hotel was pretty quiet and perfect for a relaxing getaway.

Miinukset: Microwave is needed in the room.

Plussat: Great location for restaurants and the MGM is a 8 min drive.

Plussat: Price and location.

Miinukset: I had expected breakfast to be included. Not even free coffee.

Plussat: Location to highway, the room was clean and spacious

Miinukset: No breakfast, only one laundry room, no pool

Plussat: Location and cleanliness

Miinukset: We paid extra for breakfast included only to find out that it was limited to one per room. Traveling with 4 young children this was very irritating as it forced us to go out looking for a restaurant first thing in the morning. This was not advertised

Plussat: Nice clean, comtemporary hotel.

Miinukset: Location was a little bit removed from activities.

Plussat: Free parking, Clean enough , safe, quiet enough, new interior Restaurant staff were great but understaffed

Miinukset: This hotel does not offer free breakfast!!! Buyer beware! Prices average about $15 for a cuppa and breakfast sandwich.

Plussat: Location

Miinukset: Bathroom small. Room configuration weird.

Plussat: Convenience to nearby activities & places. Free internet & parking.

Miinukset: No

Plussat: The best thing about this hotel is that the van driver will take guests to the subway station & pick them up....which made seeing Washington, DC a lot more convenient.

Miinukset: I didn't like the fact that there was no "bath" soap in the room......only a little bar of "hand" soap.

Plussat: Room was not cleaned after our first night at this property!

Miinukset: Room was not cleaned and call the front desk the next morning to obtain clean towels and wash clothes to shower (Room # 426).

Plussat: Rooms were nice, everything we needed. Breakfast is fantastic. Good parking.

Miinukset: The front desk person made comments upon check in as to why we were two guys staying in a single king room.

Plussat: The room was very spacious and the staff was extremely helpful in making our stay great!

Miinukset: N/a

Plussat: Everything met or exceeded my expectations.

Miinukset: I'm not sure I got credit for my stay on my rewards number.

Plussat: I like the coffee, the gym, and the breakfast. This was close to work, so that was nice.

Miinukset: I felt the desk staff was annoyed by being addressed.

Plussat: We Always stay at Hampton, clean and friendly staff.

Miinukset: Nothing

Plussat: Location

Miinukset: The beds were hard as rocks, and our ac unit was very loud.

Plussat: Location and breakfast.

Miinukset: Our upstairs neighbor was very loud and dropped things and stomped around until midnight!

Plussat: Everything was good the staff the room the breakfast was good the bathroom were clean

Miinukset: Nothing

Plussat: Breakfast and staff were terrific

Miinukset: Room temp controls did not work and hot water was spotty over the 4 day stay

Plussat: Everyone was nice. Breakfast was good

Miinukset: We had to change rooms because the sheets had spots on them in the first room.

Miinukset: The room

Plussat: Everything was good.

Miinukset: Check out was a little early. Most places you check out at noon. Here you check out at 11am. This is my only complaint.

Plussat: Clean and comfortable but...

Miinukset: Every day we were woke up to the sound of drilling. Terrible noise! I believe we should have been advised about construction in the premises but no one told us ahead of time.

Plussat: Right by the Metro station

Plussat: Location and cleanliness

Miinukset: N/a

Plussat: Location was good being near the subway

Miinukset: Had to join Hilton reward to get internet. Breakfast wasn’t included. They were doing some construction

Plussat: Very clean and the location was great

Miinukset: No Breakfast and the price for parking was terrible half the price for the room.

Plussat: Location right by the Metro and by the King Street Trolley is excellent. Starbucks in the lobby for the morning start and the King Street Tavern for an excellent meal in the evening. The staff was helpful and friendly. Thank you for a enjoyable stay.

Plussat: Clean, modern room. Directly across from Metro station.

Plussat: Location

Miinukset: Parking few

Miinukset: I was attacked by a bagabond in the Hotel lobby !! and a hotel where,,there is no any control inside !! and before me I heard another person was also accused! reception staff and manager of the hotel are very kind !! but I think the hotel regulation does not depend on them .. there is sturbucks (snack bar) inside the hotel so without control any criminal, any terrorist, any drunk persons can enter !! Anybody can do any type of crime inside a hotel !! I was physically agredit inside the lobby in the hotel by a vegabond mentally sick woman, she should also be drunk !! I enclose my case number because police also intervened there

Plussat: Convenient location

Miinukset: When I arrived, they didn’t have my reservation from book it . Very disappointed that I had to wait 30 minutes to check in, because there was no reservation.

Plussat: Excellent location for restaurants and attractions. There is a Starbucks and bar in the lobby. This is our second booking for this hotel in the last 6 months.

Plussat: Good

Miinukset: Good

Plussat: Great price for a solid location. Most nearby hotels when you get closer to Alexandria seem a little poor quality so it was great to get a great stay at a very reasonable price.

Plussat: Friendly front staff, comfortable room

Plussat: Location

Miinukset: The lobby was poorly designed and cold (not temperature) and uninviting.

Plussat: Quick last minute reservation due to flight cancelation.

Miinukset: Just felt questionable about cleanliness. Dusty air vents. Washer and dryer room noticeably on second floor above our room causing noisy moments throughout the morning. Updates would be helpful.

Plussat: Staff was extremely polite and professional. Rooms were clean and comfy. Great value !

Plussat: Convenience and location; cleanliness; Seemed to be a newer motel

Miinukset: Toilet seat was loose. Refrigerator was turned off. When we turned it on, it made noises b/c it was not level. We tried to level it but couldn't. A little too much noise while trying to sleep.

Plussat: The staff was friendly and the rooms were clean.

Plussat: It had almost everything but no laundry for quest and I hated the required deposit that wasn't returned until 5 business days later. Checked out Friday and did not get my deposit into the next Friday. Weekends don't count

Miinukset: $100 deposit required so I could not check in until hours later. I was in the the room for approx. 10 hours. Maids knocked on door from 9am on. Deposit was returned or hold on it until 5 days business after check out.

Plussat: Great free breakfast. Great room and the staff was very friendly and helpful.

Miinukset: It was difficult to turn left into the hotel

Plussat: Location, room size, parking, breakfast

Miinukset: Tour busses arriving at 10 pm under our window and idling until 11:30 pm, and then starting those engines again at 6:30 am and idling until they finally left at 8 am. No reason for that. Also, our housekeeper skipped our bathroom one day.

Plussat: Breakfast was amazing!

Miinukset: Bed pillows not very fluffy

Plussat: Breakfast was a great selection, more than what was expected from best western

Miinukset: Was nosier than usual one of the days due to maintenance or repairs being made in the rear otherwise it was good

Plussat: Location and cleanliness.

Miinukset: The hotel used to have doormen for checking in with luggage. Also, it used to have hot coffee/cocoa station in the lobby which was a nice touch. Miss that.

Plussat: Location to visiting our son.

Miinukset: We left an item behind in the room. Phoned lost & found the next day; no reply. Phoned again a couple days later and got a person who promised a callback, but now again no reply. This was disappointing but the rest of our stay was great.

Plussat: Location . Bartenders were good.

Miinukset: Getting on internet was a daily laborious process. Every time I turned on my machine had to enter password. Room wasn’t cleaned until after 4 pm. No sparkling water. No coffee in lobby which was very cold.

Plussat: The staff was outstanding! Brought us a bottle of wine for our Anniversary and all were so helpful, courteous and friendly.

Miinukset: All was good

Plussat: Location and style

Miinukset: Pool closed for maintenance, WiFi was tricky to connect to, and the thermostat in the room did not work.

Plussat: The atmospheric Lobby, staff in all areas and a good restaurant on site

Miinukset: Perhaps the bathroom could have been a little updated regarding taps etc

Plussat: Loved the room and proximity to everything. The layout was lovely and the service was spot-on. All of the staff were exceptional and helpful whenever something needed to get done.

Miinukset: n/a

Plussat: Location and hotel in general

Miinukset: Swimming pool close and removed

Plussat: The location was excellent and the service was great too.

Miinukset: Water turned lukewarm/cold while I was taking shower. It was in the morning. We stayed on the 4th floor.

Plussat: Location

Miinukset: I was charged 1400.00 for incidentals and took awhile to get the charges removed. Fire alarm went off, false alarm. The staff did not know how to reset the alarm system and had to call the alarm company, took over 1.5 hours to reset.

Plussat: Our room was quiet and clean. Staff was pleasant and courteous. Location is great for walking to shops and restaurants.

Miinukset: 9

Miinukset: Adjacent room with door so it could be adjoining. Had two young children that we up early and noisy enough to make sleeping in difficult. Suggest having families with young children not where their noise is easily transferred to adjacent rooms.

Plussat: Staff was very friendly and helpful

Plussat: Courteous desk service... easy check in ... no log in for basic internet. .... bathroom in 208 was beautiful. Nice touch with the shampoo/soap dispensers.

Miinukset: I appreciate the complimentary breakfast but ..The breakfast bar should have been better supplied. Out of forks, tiny plates making it messy for waffles ...real creamer/milk for coffee would have been nice. Eggs/sausage were cold. Some type of potato offering like Best Western always offers. Could have been an off day but ...

Plussat: location ,room size and furniture quality

Miinukset: leaving

Plussat: very clean felt and even smelled new check-in & out was easy allowed pets sofa bed

Miinukset: booked two double beds and given single bed sofa bed mattress decorative pillow on sofa bed should have had a washable cover that's replaced along with bed sheets

Plussat: Very clean. Staff helpful. Rooms are very well equipped for a longer stay. Big frig, microwave, two top burner, dishwasher, plates and bowls.

Plussat: I liked the space in the room, and the amenities were nice as well.

Miinukset: I was over charged almost $50 from something I have no clue about, I asked the staff about it and they made up some excuse of why it costed more than what was on the receipt of the booking website. I did not receive a refund or any other form of reimbursement. And the internet, and Television was acting up my entire stay.

Miinukset: The toilet paper was extremely inferior... literally fell apart before even using. Rest stops on the interstate use better paper... This was such an anomaly as everything else was great.

Plussat: All.

Miinukset: Nothing