Amman hotellia

Plussat: in-room lunch was great

Miinukset: qibla direction is inside drawer, most of the people won't see it, better to be in the outside.

Plussat: This hotel is in a great place for downtown Amman and has a few good options for dining around the hotel. Room and Spa was a nice relaxing area and staff go out their way to help. Driver was available from the hotel to take us on the tour. He was very helpful and made us see the best sights.

Miinukset: La Vista was an Italian restarant that i would liked to have eaten in, however after being closed for 2 nights i was then informed that it had closed down a year ago. This is still advertised in all the room booklets and so should be updated and be removed.

Plussat: everything

Miinukset: nothing

Miinukset: My partner arrived a day before me and they were outlandishly rude to him! I was traveling from the United States and was not able to call them directly to let the know I needed an extra night on the credit card. It was a disaster!

Plussat: Just the dicoration

Miinukset: Services, Rate

Plussat: One of the best Hotel I ever seen.Thank you Enrico

Plussat: I enjoyed the stay in the hotel,it was with a perfect service,and a very nice hospitality,but I recommend wifi Internet to be present in the room instead of or with the cables

Plussat: Location was very nice, excellent view from my room, desing.

Miinukset: Its not 5 star hotel max 1 star hotel,no service not clean and very bad staff

Plussat: i think this hotel is highly overrated, we went there during the holiday, most of the facilities were closed...

Miinukset: there were lack of coordination between staff, we had reservations for 2 rooms, but when we got there they only had one, and the receptionist started yelling that there is no other reservation, and when we showed the confirmation she started appologizing...they charge about 20 JD for the breakfast that wouldn't cost more than 2 JD, they dont even have juice or fresh mint tea in the "Royal CLUB' which is 50 JD more than the dulex room ..

Plussat: Very classy but pricey

Miinukset: Hotel staff not too familiar with citys cultural centres

Plussat: Location is Good

Miinukset: Guest relations knowledge is very poor

Plussat: The reason I stayed in this hotel was that the conference I came to attend was held in this hotel. I booked Club Room and was upgraded to Business Suite. The suite was in the 24th floor and has everything I needed during my 1 night/2 days business trip - nice view.

Miinukset: Nothing major at all. If there is onething I felt a bit irrelevant, it was the car parking although available, not up to a 5star hotel level. I expect LCD TV in rooms of such hotel and especially such suite instead of the normal television that is dated long time ago.

Plussat: every thing

Miinukset:

Plussat: All in all the experience was good.

Miinukset: The bathroom wasn't very clean!! Bed wood had dust on!

Plussat: The Entrance for the hotel need more focus

Miinukset: The size of the room is very small

Plussat: Everything was great All hotel staff the are amazing and helpful

Miinukset: Nothing

Plussat: Staff was friendly and very professional. The check in was check out was very easy and non-complicated. The rooms were very comfortable and quiet which is what I wanted.

Plussat: Staff were polite and professional, excellent spa facilities and Russian lady who was excellent with the Swedish massage Good breakfast and beautiful ground floor/reception

Miinukset: Bed sheets looked and felt worn out old and slightly tacky I would not rate the propriety 5 stars

Plussat: Check-in was good. We stayed for 3 nights in the Ambassador Suite. The room was large. The ensuite, with bath and separate shower was large. There was also a 2nd toilet in the living area which was handy. The bed was comfortable. We had complimentary Jordanian snacks and fruit, as well as bottles of water provided each day. We ate at the Indian Restaurant (Masala) in the restaurant and the food was delicious. We ordered room service one of the nights (Pizza, chips and mixed grill), which arrived promptly and was tasty. Rami, the Food Hall breakfast manager, took special care of me, bringing me over one of the fire heaters on one of the cold mornings and making me a chamomile tea for my sore stomach. The hotel has a lot of security - they check the boot of the car and all our bags are x-rayed, which is good. Check-out was quick.

Miinukset: The rooms are a little tired from a decor perspective. The room was also visibly dirty - the couch (though a dark red velvet) had visible food stains on it. When the staff cleaned the room before our arrival, they appear to not have hoovered under the couch or coffee table where crisps and an empty cigarette packet remained. There was a dust / hair ball in the bathroom too. For a 5-star hotel, and even after upgrading to an Ambassador Suite, we found no robes or slippers in the room.. There was no minibar price list in the room. House keeping did not replace toilet paper - we had to call down for toilet paper and even then, tissue boxes were provided rather than toilet paper. Room service called to check whether we had finised out meal - we advised that we had (and that it was good) and that we have left the trays outside the room ready for collection... the next morning, we found the trays still sitting outside our room. The hotel was not busy (due to coronavirus) so I can't imagine why no one came to collect the trays. The Ambassador Suite was right by the lifts - it was lucky that the hotel was not busy - otherwise, it might have been noisy with guests coming and going. There is only 1 restauraut in the hotel and the area is not really walkable to explore or to visit restaurants outside of the hotel.

Plussat: The perfect hotel to stay in for the perfect vacation , strongly recommend .

Miinukset: it's a very excellent hotel yet pricey !!

Plussat: Very good breakfast!

Plussat: very good

Plussat: the location, no need to go out side the premises every thing around modern hotel nice top rof cafe .

Miinukset: nothing

Plussat: Location, facilities, view All the staff was friendly and special thank and appreciation to the reception staff FARIH was very nice and helpful.

Plussat: Facilities were new and incredible, very good value for Amman

Miinukset: Rain shower didn’t work but given we had a suite we had other shower options

Plussat: The room was clean, very beautiful and simply amazing.

Miinukset: The toiletries are not that good. It's not scented. The breakfast was good but there is no menu for you to choose from. The shower did not drain water well. Thus there will be a puddle of water after showering.

Miinukset: Service and reception guys are very very very bad

Miinukset: The hotel has several entrances.. Overpriced ..

Plussat: The property was good and the staff is very friendly.

Miinukset: We have found a cigarette butt in the ash tray in our room and the room smelled like someone had just smoked a cigarette in it. The housekeeping should be much more attentive to such obvious details.

Plussat: Ihan loistava palvelu .

Miinukset: Kaikki oli kohilleen .

Plussat: We had the excellent stay, highly recommended! Good and fast check-in & check-out, tasty breakfast, friendly and professional staff and receptionists, comfortable room, highly secured location.

Plussat: All facilities requested. Very nice and care taking staff. The hotel Integrates people with disabilities in their team- and they do well! Very positive! Can only recommend this hotel.

Miinukset: Heat was working even though i had it on A, the Heating was very loud

Plussat: Service was great, we were upgrade with our room, food was great.Free internet.

Plussat: it is relatively a quite clean hotel with nice staff.

Plussat: The location was why we chose the hotel, but the service and facilities made it a pleasure. It is by far the best choice for Petra. (It's proximity to the ruins makes it worth the small price differential between it and other hotels)

Plussat: suited for business trip

Plussat: everything is ok accept 2 things price is not as in site they add 20 jod they said tax per night and its very noisy there is constractions in high floors from 8am start diging till afternoon it was so bad

Miinukset: noisey noisey noisy

Plussat: The hotel has an excellent location in the center of town city and also between all 5 stars in the city. my stay was a weekend stay. The hotel had big rooms and nice view. with a reasonable price. good service,

Miinukset:

Plussat: Good facilities, but distant from the city center.

Miinukset: The bar services needs some improvements.

Plussat: The breakfast & swimming pool

Miinukset: Hall between rooms it is an ols hotel need to renew many things or upgrade!

Plussat: The room was spacious, the beds were big

Miinukset:

Plussat: The staff were excellent and service could not be faulted.

Miinukset: There were no means to book tours.

Plussat: Hotel staff are very nice, friendly and supportive

Miinukset: The hotel did not meet my expectations from Kempinski chain of hotels. I have been to Kempinski hotels in Europe and other countries but i did not find this hotel matching other Kempinski hotels. I found that the hotel furniture needs renovation although i made an upgrade to an executive room.

Plussat: The staff were super helpful. Bayan, Islam and Sandra went out of their way to help me. Also the gym staff reacted quickly to my complaint (which was related to other guests not the hotel).

Plussat: Cleaner, than other Hotels in Amman.

Miinukset: Very old, very simple for 5 Stars; not clean and chic enough; staff is not professional and competent at all!

Plussat: Fantastic breakfast spread and chefs cooking fresh each morning. The chef was particularly helpful in sharing the recipe for their delicious traditional bread. The hotel was in a central location, however the rooms were very quiet and no outside noise could be heard. Extremely clean throughout and very comfortable beds. We were delighted to recieve an upgrade in our room - it was wonderful! Staff always smiling and able to help - particularly Aya, Islam, Bayan, Sandra, Ali, Anwar. Free car parking on site. 10/10 super fantastic

Miinukset: Nothing.

Miinukset: I was denied breakfast, despite it being included at the time of booking

Plussat: They upgrade the room and the view was great The reception they are excellent and friendly with the customers

Miinukset: Nothing

Miinukset: The bath are not clean in the rooms and old

Miinukset: Very poor erea. Not very clean. Extremely dated.

Plussat: The location is perfect. Nice rooms, clean, easy to park the car

Miinukset: Security checking is irritating, no free wifi, swiing pool was not open.

Plussat: Hotel Staff, breakfast, game room & pool.

Plussat: location,food & staff helpness.

Miinukset: too much security check at the entrance every time.

Plussat: cleaniness

Miinukset: the pillows are not comfotrable

Plussat: Very nice place to stay, the location is wonderful very close to most restaurants, cafes, and lots of other services, just walking distances

Miinukset: I had to pay 30% extra charge for the breakfast as taxes, this is really too much, it was 16% city tax and 14 % service charge. In addition, the internet should be free

Plussat: the location of the hotel

Miinukset: the room service was really bad. the sheets had some blood stains when i arrived and the pillows were extremly not comfortable. for a five star hotel they should have other types of pillows. The room service said to me they are all out and we can not get you another type

Plussat: The location was good

Miinukset:

Plussat: Excellent service, spacious room, very nice lounging area around the pool, view over the city

Miinukset: Room only available at 12 (was announced, but was hoping could get it earlier)

Plussat: nothing

Miinukset: every thing starting from the reception

Plussat: Hotel desing

Miinukset: staff profisonalism

Plussat: Very clean and nice staff specially at Nour Restaurant

Miinukset: The Reception Staff (Morning Shift) was not helpful

Plussat: The restuarants

Miinukset: Still working on the outside pool

Miinukset: do not like the service with the rent a car

Plussat: I really enjoy my business trip with regency hotel

Miinukset: nothing

Plussat: Nothing

Miinukset: Nothing

Miinukset: It's a old hotel with old aminities...

Plussat: Housekeeping staff was efficient, services provided were quick.

Miinukset: Breakfast buffet was average, hardly anybody spoke English making it difficult to communicate. And I found the bathroom to be very shabby, not suitable for a 5-star hotel.

Miinukset: Water did not work in the morning. The internet also did not work in the morning. Difficult to get taxis. Difficult to exchange money.

Plussat: very good staff

Miinukset: Bathroom quality very bad,,,

Plussat: Staff are very helpfull, Traders Vic Resturant is enjoyable

Miinukset: The price of the Hotel's room is expensive comparing to other Hotels in Amman

Plussat: Location

Miinukset: Service and response can be significantly improved

Plussat: The rooms were spacious. That is about all.

Miinukset: the furniture is believed to be older than king tut. the hall ways need new carpets. The area where you eat breakfast is chaos. Oh, and i found a hair in the fried egg tray which is longer than my index finger!!! the hotel has no facilities whatsoever. The people who rated this five-star must have been blind or have not paid a visit a long ime ago. It is a 3-star -with luck!

Plussat: I have gotten a good welcome specially the welcome drink.Another thing is the internet is completely free of charge which I thought is subject to an expensive charge.

Miinukset: I think yuo should take a better photos for hotel's room.The hotel needs more refubrshment.

Plussat: Perfect location Excellent crew

Plussat: Generally good end to end

Miinukset: The cleanness of the WC and the less kits for washroom abd food

Plussat: Most things are done well in this hotel, and it attracts a lot of business travellers like me - nice room, pleasant staff, good service food and drink. The private taxi service to and from the Airport is very convenient and professionally undertaken.

Miinukset: Breakfast in the dining room at busy times is a bit of a scrum, and although the food is good, the coffee is moderate to poor - hot if you're very lucky, middling mostly, and often just tepid - the coffee jugs should be changed more often.

Plussat: Stuff

Miinukset: Very expensive for such a hotel or service

Miinukset: Staff are very mean and unfriendly specially reception staff

Miinukset: heating system is very bad. couldn't sleep well during the entire stay.

Plussat: The room was excellent .

Miinukset: The internet is too expensive , 5JD / hour or 17 JD/day is too much I think.

Plussat: No thanks Please write at least 15 words

Miinukset: No thing

Plussat: Room comfort, staff at reception, the staff at breakfast restaurant were not enough, so the servise was a little slow and not ver prompt although they were very polite.

Plussat: cheap 5 stars and good location

Miinukset: internet service usage, not 5 stars in cleanness

Miinukset: 1- the rate that is shown on booking.com doesn't include anything beside accomdation which where not stated at all when booking.. ( no access to anything .. no breakfest... everything u need to do at the hotel is done for extra very premium charges) 2- the exchange money rate at the hotel is complete a robbery 3- standard two bed rooms are so small 4- no cell phone coverage on the high floors which leads on using the room land line phone to make calls (again each phone call charges are at very premium prices)

Plussat: staff very helpful

Miinukset:

Plussat: Location

Miinukset: has to be more wellcomed !!

Plussat: Location of the hotel.

Miinukset: Breakfast buffet was not that great.

Plussat: Clean, Good services, excellent staff, quiet. Excellent location.

Miinukset: Expensive and breakfast was decidedly average. If breakfast was not free, no one would pay for it.

Plussat:

Miinukset: When we arrived, they claimed the reservation was canceled, then they provided a room. I would not know why such thing would happen.

Plussat: Very nice hotel and very attentive staff

Plussat: The entire staff was helpful and friendly. Our room was clean and quiet and the bed was very comfortable. Diana at check in was very efficient and helpful, Nader in the lobby made sure we found our way to dinner outside the hotel and even one of the gate security guards intervened when an independent cab driver tried to scam us. We had an excellent dinner one night at il Terrazzo in the hotel. The service was spot on and the chef come out to see if we liked how he had prepared our meals and why he used the flavor combinations. Breakfast the next morning was also top notch and both Raed at the reception and our server Alaa made sure everything was as we expected. Every member of the staff made sure we were taken care of and that our stay was 5 Star. This was the last stop on a fantastic 21 day trip through Egypt and Jordan and the Amman Marriott staff capped it off !!

Plussat: Great Executive lounge with very friendly staff

Plussat: Great location and great staff. Rooms are clean and comfortable. Bars and restaurants on ground floor are great.

Miinukset: NA

Plussat: Hotel is great and has everything you may need, no real reason to leave unless you wanted to explore Amman.

Plussat: I frequently travel and this was one of the worst experiences I had. Extremely rude management, that refuses to accommodate even the simplest request (look up my Marriott rewards number). I recommend staying at the Intercon next time.

Plussat: the staff were very fast and helpful. the hotel rooms are clean and size is fair for short stay.

Miinukset: the internet is expensive and for the full rate should be free. room service food quality was dissapointing. for ahigh rate luxery hotel, a bath rope is standard, the marriot should add to all rooms

Plussat: I liked the service which was very fast. The staff was polite and curtious. They understood our demands which is rear.

Plussat: The stay was so good and the hotel is a real 5 starts Hotel.

Miinukset: Internet is highly expensive comparable to Jordan's reputation in advanced internect connection, meaning it should be the cheapest in the region.

Plussat: Everything seeemed to be in running order.

Miinukset: The room was not always in full order after the cleaning. No wi-fi in the rooms.

Plussat: every thing was execllent. I felt as if I was at home.

Plussat: In Jordan hotels at check-in all the luggages are scanned - this is very good and make us feel safe.

Miinukset:

Plussat: It was nice stay in Marriott Hotel - Amman, also the rate was very good compare to the hotel facilities and luxury .

Miinukset: It was Fantastic Hotel

Plussat:

Miinukset: There was avery large party one night. It appeared to be a very expensive party of influental people. The noise was extremely loud in my ninth-floor room. The staff moved me to a room on the other side of the hotel that was quiet. Several guests were upset about the noise. Also, the temperature in the rooms is centrally controlled and is kept too warm.

Plussat: The library ,and the spa and of course the security

Miinukset:

Plussat: Room service is very slow make call several time to fullfil your request

Miinukset: Location is remote and not friendly

Plussat: Everything was excellent.

Miinukset: Nothing

Plussat: The location

Miinukset: The hotel furniture is very old, the room is small no good ventilation. The food especially for main meals are not good at all I believe it is expensive comparing to its ervicez

Plussat: Nothing

Miinukset: Very overpriced? overrated ( I have no idea how did they get 4 stars). Dirty, rude staff. Do not recommend

Plussat: Very friendly and nice Receptionist staff Specially Sarah,very clean room,the Breakfast was great and fresh

Miinukset: Adding Fresh Fruit to the breakfast.....Increase the number of the daily newspaper ,as Iwas return back to the hotel littlebit late after 5 oclock,I didnot get it except one day out of 4.Thanks

Plussat: Everything but not the bed

Miinukset: Bed

Plussat: The negative parts of the stay are negligible due to the professional operations manager who took care of all the problems we had.

Plussat: Hotel is clean and the location is convenient Stuff is helpful

Plussat: The personal at the lounge were smiling and taking great care.

Miinukset: Welcome should be improve, nobody ask me if I need help with my luggage after checked in. Only 1 restaurant, the breakfast was not that good. The color of the main entrance is pink, some refreshments are needed to improve the entrance.

Plussat: I didn't like much about the hotel, amman overall is a horrible place to visit there is not much to do in the city, you are better off finding a cheaper hotel to get the same horrible service.

Miinukset: Well first off it took over an hour and a half to check me in, I made my reservation two days in advance, once I finally got my room key at 4am the room they gave me had some one in it!!! I have heard of this at small hotels but not sonething I would expect here. The service is sub par, the hotel is full of guys not one girl works including the housekeepers which is a little weird, the food sucks and is way overpriced, they have a bar but you can't go in unless you bring a girl. This place overall is just horrible, save your money I'm sure all the other hotels in Amman are this way but at least you won't have the sting of the high price tag.

Plussat: The staff was very nice

Miinukset: The A/C did not work properly, so it was very warm. The spa was very disappointing, unsatisfying - while expensive - massage.

Plussat: Bazaar attached, very nice, helpful people. Hotel staff very accommodating.

Miinukset: Bed wasn’t comfortable for my back

Plussat: Great support and assistance as needed and requested for guests. Then major COVID-19 issues arose while we were in Amman and hotel assisted with our hasty departure.

Miinukset: Smoking in the country as a whole is much more than I'm used to in the USA and was noticable at times in the hotel. I would still stay at hotel again if the opportunity arose.

Plussat: The service is like nothing else in the world, staff is super friendly and helpful.

Miinukset: WiFi didn't work the second day

Plussat: Quiet, extra and staff, and there are many other things ❤

Miinukset: Adaptive connectivity All rooms on the same floor temperature I mean, you can't control your room temperature all you want.

Plussat: The room was great! Restaurant was good Breakfast was well vaired

Miinukset: Staff were rushed and not as friendly

Miinukset: It’s overrated doesn’t deserve five stars 3 stars is more than enough

Plussat: Special thanks to the receptionist Abd Alhamed for assisting us with the booking.

Miinukset: Smelly towels, cleanliness.

Plussat: Almost everything is great, highly recommended :)

Miinukset: Nothing as such

Plussat: The place was clean and quiet. The lobby was neat and tidy.

Miinukset: I thought service could have been better. No good morning greeting. We sat in lobby for quite awhile no one asked us if we wanted anything like a drink or help. Only toward the end did someone offer us Arabic coffee.

Plussat: Everything

Miinukset: Nothing

Plussat: Location only is the best.

Miinukset: We booked non smoking but they gave us smoking and they said we don’t have non smoking. Room was small and smelled bad. You can get much better hotel like Ayass for same price but much much bigger rooms and with free breakfast on. So we moved from Ibis to Ayass the next day.

Plussat: The receptionist Ms khoury and Mr masarwa were very kind and very helpful

Miinukset: The ironing table was in bad case

Plussat: Excellent hotel .. the staff are polite , the hotel is clean and tidy and close to malls .. special thanks for my brother faisal .. amazing room , thank you .

Miinukset: Nothing.

Plussat: Staff were extremely unprofessional.

Miinukset: Retrain staff.

Plussat: the room was very cold, and it took 2 hours to getting warm the room is very small, and the bathroom too

Miinukset: Dirty rooms No standards Broken stuff No amenities 7 complaints made on first night only

Plussat: I stayed at this hotel for 1 week. The room was a good side and the bathroom was a good size too. The hotel is in a location which is convenient ie across the road from Amman Mall and easy access to get to the airport and around Amman. The check in staff were friendly (not too friendly, just friendly), security staff were exceptional - always smiling, always welcoming and always happy to have a chat. The tour operator (taxi and tour service) staff are a little "pushy" in trying to get you to use their services. The souvenier shop staff member was friendly and talkative. The housekeeping staff were always helpful and did a good job cleaning the rooms. The decor is looking a little old/outdated but this is cosmetic. The bed was comfortable and I had no issues sleeping. The bathroom is the only part of the hotel which was poor - it worked fine but did not look fine ie the shower looked dirty/stained (but was clean) and the door frame on the bathroom side of the bathroom door had rotted with the moisture (which is not an issue but just looks poor). The was a small fridge in the room and a safe too. Overall - I liked the hotel and the staff, but believe it needs a little bit of care (the bathroom). A special mention again to the security staff who were just brilliant and made me feel safe and ensured the hotel was safe.

Plussat: Good location.

Plussat: TV channels (cable TV)

Miinukset: 1.Cleanliness of towels, room 2.Room is too small, no free space 3.No complimentary tea or coffee atleast must have cuttle(water boiler) 4.No parking, atleast should prepare for customers who have cars. 5.Staff not respect, how to look at people.

Plussat: Good (and complimentary) wi-fi, decent food, good selection of tv channels and on top of it all excellent location within Amman. Very efficient security staff

Miinukset: The service was slightly sluggish sometimes, but overall it was on a good level

Miinukset: Tourist groups acting like invaders in the buffet of the restaurant. After them, it was difficult to enjoy cleaness and food in the restaurant....

Plussat: location

Miinukset: noisy neighbours

Plussat: Clean, brand new, and good value for money

Miinukset: Internet not always working, no tea/coffee/kettle in room, we were given a bottle of water on day 1 and then we had to buy expensive water from the hotel, restaurant and coffee shop staff not friendly. Beware of high tax charges.

Plussat: a new good option in a nice part of the city. very clean and cosy rooms. a cot for our little one was provided immediately. there is a safe and big flat tv screen in the room. close to big shopping malls like Amman (opposite the hotel) and Mecca malls (about 10 minutes by taxi). a ride to the city centre costs about 2 JD by taxi. there is a super restaurant not far from the hotel. and a big supermarket in C-town shopping centre just opposite the hotel.

Miinukset: unfortunately the hotel staff were not very helpful about the location of the hotel (couldn't show where is it at the map). a bit too small bathroom. no fridge in the room.

Plussat: the internet & tv

Miinukset: items at the WC is bad quality as there are no room serivce as breakfast at least must be mine bar at the room

Plussat: Excellent hotel, very nice and helpful staff, breakfast value for the money, good size rooms.

Miinukset: It is a little bit far from centre, but taxis are really cheap in Amman and so this was no big problem.

Plussat: This is a brand new hotel. It is clean and comfortable.

Miinukset: Lack of Gym

Miinukset: Room was hot, a/c not working. Had it set to 8C, and room temp was 25C! So had to open the door, because the window didn't open. Staff ineffective to noise complaint (midnight to 3:30 am) people loudly talking in hall area by elevator, we complained 3 times but it still continued. There was a used tissue wadded on the floor upon check in, a button and a pile of thread as well, so vacuuming doesn't seem to happen. The sheets were flat and didn't tuck in so the edge of the sheet met the edge of the bed. Any movement pulled the sheet around and you were on the mattress. The shower was nice with good water flow. The fabric that goes across the foot of the bed was all bunched up like someone pushed it up toward the head of the bed and just left it there. For $189JD OR $266USD, it was a horrible value!

Plussat: The Staff is EXCELLENT! Wonderful people and they always remember you. The Staff is the only reason why I return.

Miinukset: The rooms are too hot and they do not allow for comfort control throughout the year. I have to travel through there for business and my only issues is that the room heat and air are controlled by the hotel. The bathrooms and rooms are not very clean. I need a cooled room to rest in. The internet is very slow and disconnects a lot. The overall facility could use a modern improvement and better cleaning.

Plussat: Staff were not very friendly. There was an issue with our booking and they blamed me although I explained and showed them the issue that i have when booked. Resulted in my having to pay an extra 32JD for a room i’d already paid £118 for!! Hotel isn’t that nice! Shocking customer service.

Miinukset: Rude staff. And poor customer service.

Plussat: I like everything

Miinukset: Nothing

Plussat: I stayed here twice at each end of my holiday, which was cut short due to coronavirus. The hotel is very convenient and exactly what's required if you're flying from Amman airport. Breakfast was good and plentiful. The second stay was the best of the two - while the coronavirus worries were going on, cleanliness was very good and there was plenty of hand sanitizer available. I felt well looked after. Thank you.

Miinukset: The first time I stayed the room felt a bit grubby, but by the time we returned everything was spick and span.

Plussat: The hotel was great, the 24 hour shuttle was a life saver for my 3am flight and untraditional schedule. The staff were all amazingly kind and helpful and had impeccable English and Arabic. The food was very delicious and an incredible value. my room was huge, clean, and the bed was extremely comfortable. Was a perfect place to rest after exhausting travel.

Miinukset: I was a little confused with all of the options for where to eat within the hotel at first (there are 4 restaurants), but quickly a staff member helped me explain the differences and make a great choice.

Plussat: The staff are amazing. It's not a four star hotel, but it's great if you have a long layover and don't want to stay in the airport.

Miinukset: They are updating some of the rooms and they need to.

Miinukset: That I tried very hard to cancel the booking well in advance and got lip service from booking and despite contacting the hotel they didn't have the decency to get back to me. We are stuck in Aqaba and it's impossible to get there.. And good old booking... Just pass the buck. You should be embarrassed beyond words.

Plussat: LocationL

Miinukset: Location and bar / restaurant staff

Plussat: Location. Very close to Airport specially when you arrive late and start early.

Miinukset: Reception was very rude.

Plussat: Proximity to airport.

Miinukset: Has all the charm and welcome of a medium security prison; gruff gate guard unnecessarily hostile to an arriving guest, luggage and body scanned and patted down on entry, room thermostat stuck on high requireing room change at 4 am, Windows don''t open.

Plussat: Wifi was very slow in the room, staff were somehow frinendly,

Miinukset: Ok

Plussat: The hotel rooms are clean and comfortable.

Miinukset: Customer service is what needs the most improvement. They don't reply to emails under "contact us", several staff members were not friendly, and breakfast buffet was very disappointing for that caliber hotel.

Plussat: Location, location, location. I stayed at the Golden Tulip primarily because it was only 2 km from the airport and I had an early morning flight and did not want to get a cab and take a 30 minute cab ride to the airport and risk anything going wrong or delays along the route.

Miinukset: The nozzle associated with the toliet had a slow drip and created a sizeable puddle around the toliet dispisate having a drain in the immediate area. Going to the bathroom meant I would always end up stepping in a puddle of cold water. The shower door edging needed to be replaced as it was half hanging off the glass. The construction crews were loud and using products that put off a significant odor. The crews worked all day and surprisingly late into the night. I was able to ignore them by increasing the volume of the movies I was watching on tv until 11:00 pm. To be honest at night I don't know if it was the construction crew or male hotel staff at a work station off the area where the elevators are located that made all the noise or not.

Plussat: Very helpful staff; good breakfast; a decent place to stay with excellent location to the airport; provides free shuttle service to and from airport.

Miinukset: Water for showering was not warm as I would have liked.

Plussat: The room was luxurious and quiet.

Plussat: closeness to Airport. Shuttle srvc.

Miinukset: Smoking

Plussat: The new rooms

Miinukset: Breakfast was the worst i have ever seen. The room was dirty and the food a health hazard....

Plussat: i was very very surprised when the safety guard researched my luggage .I don't like that .

Miinukset: The variety of foods in the hotel is too narrow

Plussat: This hotel is not 5 star, it's a nasty hotel for $175

Miinukset: Everything

Plussat: Comfortable, convient airport syop over.

Miinukset: We picked this hotel to spend afternoon relaxing by the pool before flying back to UK early next day. However on arrival we found the pool area closed and a building site, with refurb work going on. No mention of this on website.

Plussat: nice clean hotel, comfortable, shuttle to the airport etc.

Miinukset: