Hd Parque Cristobal Tenerife

Having booked with you in July 2019 the day before our trip 07/02/20 you moved our booking to a different hotel with no explanation. I booked the trip for my 40th bday and the day of my bday I’m on the phone for 30minutes trying to confirm my booking for 12 so not a good start. We arrive at the hotel and attempt to pay for our stay when reception told us that we had no bill to settle up! We took this to mean that we would settle up at the end of our stay Incase there were anymore charges occurred such as extras. The following day the Saturday 8th we had been out and a note had been pushed under my door asking for me to make contact with the hotel across the road which was where are initial booking had been made. We had been out all day but a couple of the group had come back early seen the note and went across to advise that I was out but what could they assist with. They were told that we needed to settle the bill and that it would be fine for us to come back the next day (Sunday) to settle up. The next morning we were by the pool, and a security officer came over to our group and asked for myself as I was the lead on the booking. He said there was a problem and that I needed to go over to the neighbouring hotel immediately ..... No more information was given... I made an assumption that this was in relation to the bill.... I asked all my group to go back to their rooms to pick up purses and payment methods so that we could settle up to find that the hotel and locked us all out of our rooms! To say I was mortified by the service of both hotels and booking.com is putting it mildly. When my group went over we were spoken to in a very poor manner... I explained that we had been moved unexpected with not even 24hours notice, that I had, had to manage the booking on my 40th bday ... awful customer service. That the hotel we were staying at never asked us to come over to the neighbouring hotel to settle the bill.

it is far from beach

Bungalow system

Staff

entertainment, accomodation