Electra Metropolis Athens

The pool, the view during breakfast time (and pool time), the welcoming attitude of the short haired blond lady at the entrance of 10th floor, and the positive-helpful-funny attitude of one of the many concierges, a guy who has a beard. Apologies for not remembering the names

Breakfast is not a 5* stars hotel breakfast, choice is not wide, just the basics. The rest of the concierges are not welcoming, not very helpful, and have a supercilious attitude. Plus, on our day of check-out on Sept 1St, we were not allowed to have a late check out. So we stayed at the lobby, with no problem. My daughter was feverish, and I had to ask the bellman where is the closest pharmacy. No problem till now. But then comes a group of 20+ persons, Asians, with their guide, they sat in the lobby, extremely noisy, feet and shoes on the canapés, no problem until now, until their EXTREMELY NOISY AND CARELESS FOR OTHER GUESTS guide, started to present to them every single detail for their upcoming trip to the islands. More than one hour!!! I went to the concierges desk and showed disappointment, they did not do anything. After another half an hour, I had to go again to the concierges desk, blame them and the hotel rather than the Asians, because this is complete disrespect to all the other guests. I told them that they shouldn't have let this happen in the lobby of the hotel, and they should have planned to put them in a side room. And I threatened to put all this on Trip Advisor, which I will. Only then, they called the manager who asked the group and their not-appealing guide to move to another room. But it was quite too late after 1.30 hours. And I will sure not stay again in a hotel who doesn't respect and take care of the well-being of all its guests

All around great Hotel in perfect location BUT with caveats

Amazing location. Very professional staff. Beautiful hotel, amazing rooftop view, great spa facilities, luxurious rooms/bathrooms (and spacious), clean

The rooftop restaurant is terrible! The view is incredible. The food there is as bad as it gets. Take in the view during the free breakfast; the meals they serve there at all other times is not worth paying for (it is disgusting, masquerading as "haute cuisine" The spa is nice but lacks any written guidelines to ensure guest tranquility. Letting children use the spa and having no rules relating to that can ruin the experience for other guests. Kids shouldn't be in the hot tub/heated pool area unsupervised. Nor should they be learning how to swim or doing water tricks. It's supposed to be peaceful. Children shouldn't ruin experience for other guests. We couldn't use sauna or steam room because it was overrun with young kids. I have no problem with children but the lack of any rules or restrictions as it pertains to the spa is really problematic at Electra Metropolis. as a result my enjoyment of facilities was extremely limited.