Electra Palace Athens

Reception area good. Dining areas very good. Room was disappointing. Booked a single in error. When advised we were “upgraded” to a double at extra charge. Reality was it was still a single room with very little space despite being told it was a larger room.

See above.

The room, bar and restaurant but sadly the whole experience was ruined by the spa experience.

The Spa is dreadful. The staff are rude, there are no towels or robes or anything in the tiny changing rooms. You have to book to use the Sauna despite being told that we could use it at anytime during the opening times. There is no mention of this need to book in the spa brochure left in our room. We booked two appointments for the end of our stay one after the other as they are unable to do two treatments at once. My treatment was 20minutes late starting and is by far the worst treatment I have ever had in my life. I booked a relaxing 70minute massage and instead I got maybe 50mins of rough and extremely painful treatment. At the start of the treatment I was left waiting in the room lying down for a good ten minutes whilst the therapist was hard selling products to the other member of our party who was having a treatment before me with no regard for the fact that my treatment was late to start. The therapist then came in and did not dim the lights and kept stopping and starting for the first five to 10 minutes whilst she messed about with the air conditioning. Then she began a very painful and rough massage- jabbing her elbow into my ribs and spine. I kept telling her it was hurting and I wanted a relaxing massage and she told me she was a physical therapist and there were knots in my back that had been there for years and I would feel much better afterwards. At one point it was so painful I started to cry at which point she told me to breathe through it and started blowing on my back which was weird and unpleasant. Then she said turn over again not dimming the lights. She did not massage the backs of my legs at all just stroked the front of my legs and arms a bit then complained her hands were hurting and she was tired. She then sat down behind me and proceeded to massage my shoulders in the same spot over and over for 20mins then roughly massaged my scalp and that was it. I was left shaking and in extreme pain at the end of the treatment.