Hilton Garden Inn Athens Downtown

Clean rooms; I know because I had to stay in two different ones. Staff was friendly enough but I wouldn’t consider them service oriented.

Arrived at 10pm for check in for 3 night stay. Was told they were over booked for double rooms and only had King available. Blamed booking.com. Wanted to send us to different hotel for discounted rate. I said no, I’m tired after driving all day and I’m not leaving. Had to prompt for double room availability tomorrow which they had. King room key didn’t work so I called the front desk. Was told to come back down for a new key. I thought she would have offered to bring it up. Left the luggage and my Mother in the hallway and went down. We stayed in King room first night brought the luggage back down in the morning for double room transition. Was told they would put the luggage in our new room after checkout and while we were out for the day. Returned at 5pm only to explain my situation again and “check-in” and my bags were still being held at front desk. No offer to bring the bags up to the room or assist. Where’s the service for their screw up? The parking situation is also a cluster. Multi level parking garage with cobblestone “smokers” garden does not make for a pleasant luggage dragging experience.