W Atlanta Downtown

Nice Hotel, Poor Customer Service

Beautiful hotel

There was an incident on our floor with a rowdy guest banging on our door at 2 am. When we called the front desk, they said they were aware of the situation and hung up. When checking out the next day, they barely acknowledged it and said we were the only guests to complain and claimed the floor was full. It was impossible to get ahold of management after calling and leaving a message.

Very clean and modern looking. Nice spot for couples or adult fun.

Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events

Made to feel unwelcome

The facilities and location

The way the staff stared and treated us as if we didn't belong there. It was a long three days.