Courtyard by Marriott Atlantic City Beach Block

Location was good but the stuff was not. No good customer service.

I called from my room and asking for water but no one show up and they said take water from bathroom. So bad stuff.

I understand safety. The entrance said that you needed a key card to enter through one door. I proceeded to try others doors but could not enter while staff is at the counter and clearly see me!! I waited until someone exited and then entered to checkin.

No apologies or anything. Then tv didn’t work in room- had to change room. Poor cut service

When I booked the reservation it specifically said pay at counter. Meaning pay upon arrival but I received at call from the front desk manager the morning of arrival saying that I needed to pay to keep my reservations. I told him that my reservations said that I could pay at check in. He said i needed to pay before because the hotel was sold out and my room could potentially not be available. He said I had until check in time to pay it. I agreed and confirmed check in to be at 4:00pm. He said that is correct but I have to pay it by 130pm in order to keep my reservations. He was rude and unprofessional.

After having to pay earlier then my arrival. I then had an issue with the tv in the first room. The second room had dirty tissues and dirty q-tips on the floor next to the bed and in the bathroom. I did get moved to a third room but I spent more time room hoping then enjoying our family's little getaway.