Rydges Auckland

The worst hotel stay ever in my life! Checked in at 8pm and there was a birthday function at the hotel. I could hear live music - banging and shaking the room - which is absolutely unacceptable. I have never experienced anything like this before and it baffles me how anyone could think to put a customer in a room that was literally next to something so loud to be a live rock club! Furthermore, there were guest of the function walking down the hallway drunk and loud every 5 minutes and randomly banging hotel room doors on purpose! What was the cherry on top, however, was the terrible service and poor handling of the duty manager. I had to call the reception 3 times to get someone to arrange me a new room. I asked to speak to the duty manager as my initial calls were obviously not taken seriously. I was told the duty manager had to take a car out and will call back when he is back. Nothing for another 20min so I called the reception again and guess who answers the phone? The duty manager who was supposed to call me back. When I put this to him his response was ‘well I just got back, so what can I do for you?’. When I told him I called multiple times about this unacceptable noise, he said ‘is it still loud?’, which means he was already aware of it. Took me 1 hours to resolve the issue and get a different room. What a waste of time and energy to get an acceptable friggin hotel room that I paid for! And no compensation was given at all! I will be contacting the head office to lodge a complaint against the duty manager. I cannot believe this is a 4 star hotel. The quality and service of the room and the staff are not even worth 1 star. They should not be operating a hotel if they cannot even manage an event properly. It baffles me how they charge $220 (special rate!) for a hotel room where people cannot even stay due to the unacceptable level of noise! The shower was also terrible with the worst water pressure and the water going cold after 3 minutes.