Plussat: "Crew and beverage options were great."
Miinukset: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Plussat: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Miinukset: "I know it's an airplane, but even so, the food was astonishingly bad."
Miinukset: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Plussat: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Miinukset: "Completely satisfied."
Miinukset: "Entertainment system was playing up and crew had to reboot it several times"
Plussat: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Miinukset: "The sandwich for lunch was boring and the bread was not very nice."
Plussat: "Good movies make for a quick trip"
Plussat: "Suberb crew. Not obsequious, just helpful with good anticipation."
Miinukset: "I booked emrits but i was boaded on quants"
Miinukset: "Less gate changes"
Miinukset: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Plussat: "Overall a good flight"
Miinukset: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Plussat: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Miinukset: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Plussat: "All inside the realm of the expected"
Miinukset: "Seat was uncomfortable"
Plussat: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Plussat: "everything was lovely"
Miinukset: "the outdated on flight entertainment system"
Plussat: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Miinukset: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Miinukset: "Flight was nearly an hour late leaving."
Plussat: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Plussat: "Wonderful staff, the flight felt quick and easy."
Miinukset: "The food, there was no vegetarian option."
Plussat: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Plussat: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Plussat: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Miinukset: "All of the above."
Plussat: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Plussat: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Miinukset: "Cant think of a thing."
Plussat: "Staff service was excellent."
Miinukset: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Miinukset: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Plussat: "Excellent flight on all counts. The staff was extremely responsive to the passengers' needs. The food was marvelous. The entertainment excellent."
Miinukset: "When my bag got lost"
Plussat: "Crew were lovely, friendly and very helpful."
Plussat: "I got to my destination safely and on time. Food and service were above average."
Plussat: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Miinukset: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Plussat: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Miinukset: "Nothing, really."
Plussat: "Food was good"
Miinukset: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Plussat: "On time dep and arr."
Miinukset: "Nothing specific."
Plussat: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Miinukset: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Miinukset: "That the flight was delayed and we are already getting there late to begin with."
Miinukset: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Plussat: "Luckily the flight was only 3 hours"
Miinukset: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Miinukset: "Minimal food and drink service."
Plussat: "Getting there in one piece."
Miinukset: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Miinukset: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Miinukset: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Plussat: "Quick layover"
Miinukset: "Food used to be so much better."
Plussat: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Plussat: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Miinukset: "Announcements at boarding gate were impossible to understand -- very muffled."
Plussat: "Wrote a story published in the Samoa News today"
Miinukset: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Plussat: "Screen size is better and bigger"
Miinukset: "poor legroom in my seat - couldn't stretch my legs at all"
Plussat: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Miinukset: "Seat comfort sucked obviously!"
Everything was great with Turkish Airlines.
Turkish airline is the best
Plussat: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Miinukset: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."
Miinukset: "Every thing was good"
Plussat: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Miinukset: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Plussat: "Full meal and entertainment system even for a shorthaul flight."
Miinukset: "Tight leg room"
Plussat: "Everything ok."
Plussat: "The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!"
Plussat: "It was on time"
Miinukset: "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
Plussat: "The entertainment, the food, the free wine."
Miinukset: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Friendly good service"
Miinukset: "Istanbul changing gate to get to such long walk"
Miinukset: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Plussat: "Every thing"
Miinukset: "Every thing is good"
Plussat: "Entertainment is good and nothing else."
Miinukset: "Crew was helpful but with "I am doing you a favor" face which I didn't like. And then I found my instrument damaged which broke me."
Plussat: "Very impressed! So impressed that actually called home to tell others to make sure they booked through Turkish airline for their travel next month!"
Plussat: "Crew attendance"
Miinukset: "No place for hand luggage"
Miinukset: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Plussat: "After your bags are delayed 3 days, it's hard to like anything about an airline."
Miinukset: "Tracking my luggage was a nightmare. No one had any idea where it was for 3 days. When my bag finally arrived, the exterior was severely damaged. Also, the fight crew is rude and unfriendly. If I can help it, I will never fly Turkish Airlines again."
Miinukset: "The boarding crew"
Plussat: "There was almost nobody on the flight. In flight entertainment was awesome too."
Plussat: "Same as from London to Istanbul"
Miinukset: "Same as from London to Istanbul."
Plussat: "Cabin crew good, professional Entertainment USB charger"
Miinukset: "Delay with no communication and no apologies Business seats not comfortable, limited space between seats"
Plussat: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Miinukset: "No ac"
Plussat: "The boarding was fast and smooth"
Miinukset: "The food"
Miinukset: "Business class seat was flat but slanted."
Miinukset: "My bag did not make it to final destination & there was no excuse for it as there was enough time during layover AND I arrived to airport by required time before flight."
Plussat: "The crew in the flight is amazing! Very attentive"
Miinukset: "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"
Plussat: "Entertainment was great and so was the food. Boarding process was quick"
Miinukset: "You dont have your own air vent and regardless of how much money they make from your ticket, they try to conserve in air. Asked multiple times because myself and everyone around me were fanning themselves off, staff didn't care and temperature didn't change."
Plussat: "The food and entertainment on the plane"
Miinukset: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Plussat: "Great service and staff"
Miinukset: "to hot, very hot!!!"
Plussat: "Nice to have a meal on a short flight. Flight attendants were very cordial and their service was efficient. The shuttle service from the gate to the plane was very quick such that everyone was boarded in a timely manner."
Miinukset: "There was no entertainment media available. Flight may have been too short for entertainment equip plane."
Plussat: "Clean and computable plane, very good meals and quick handling for departure"
Miinukset: "Nothing !"
Plussat: "Good Food, Nice Accommodations, Great in flight entertainment options. Would do again for longer flights to other destinations."
Miinukset: "They made me pay $450 to check two of my bags. The bags were delayed by a day and then they stole a $1,000 camera from the delayed bag. I work for a travel agency and we will never fly Turkish Air again."
Plussat: "The service was good."
Miinukset: "Unfortunately, I was rerouted and flew from Istanbul to Dushanbe. (instead of to Khujand) This meant that I needed to take a taxi 6 hours through the mountains to get to Khujand. I hope the flights to Khujand resume again shortly."
Plussat: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Miinukset: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Plussat: "Food was fantastic. There were no delays. Very enjoyable."
Plussat: "This is a 12 hour flight - but we have no complaints whatsoever - by far our best experience and we have flown all of the big mid-east airlines."
Miinukset: "The entertainment system was a bit dated, touch screen did not work well. The leg-room was tight but I am of average height. Would have been tough for someone over 6ft."
Miinukset: "Checked bag got ruined, servie was terrible"
Miinukset: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Plussat: "Everything was excellent"
Plussat: "sevice, personnel"
Plussat: "Quick, easy, and friendly staff. The seats were comfortable and the boarding process was fairly quick and painless."
Plussat: "The seat was comfort"
Plussat: "Food and crew were excellent, but one of the seats we were in had a fuzzy connection for the audio of the entertainment system."
Miinukset: "One of the seats we were in had a fuzzy connection for the audio of the entertainment system. There was a 2+ hr delay in an area with no food or restrooms, and the airline did not give any details or statuses, just kept delaying 30 minutes at a time."
Plussat: "Modern 777 with seatback entertainment system and usb charging ports. Massive selection of entertainment. In-flight meals were excellent, U.S. airlines should emulate."
Miinukset: "Cabin temp was a bit high, my only complaint."
Plussat: "I liked the good timing and the comfort seats with good service."
Miinukset: "I wish if they give more than one bag with more weight to be 2 traveling bags and 40 kg for both."
Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.
Plussat: "Nice crew, clean aircraft, on time departure."
Miinukset: "Entertainment system."
Plussat: "A plane I could sleep on...very comfortable!"
Miinukset: "Enjoyed it very much. Great crew and clean plane!!"
Miinukset: "350 pound passenger placed next to us in window seat. Passenger took over 1/3 of my wife's seat. Flight was full, no effort made by crew to correct situation."
Plussat: "Fantastic service from check in until arrival."
Miinukset: "More up to date movies"
Miinukset: "Worst service. Very bad boarding. Yucky food."
Plussat: "Crew, food, service"
Miinukset: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Plussat: "Helpful crew, good food, professional"
Miinukset: "FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep."
Plussat: "The crew were welcoming, friendly, and accommodating."
Miinukset: "The plane is old and had no screens, so there was no entertainment option."
Plussat: "Friendly staff"
Miinukset: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"
Plussat: "I liked the complimententary pillows and blankets."
Miinukset: "The crew was not friendly at all. I had to ask for snacks from the crew in the back of the plane. The seats were not comfortable and the entertainment was dated and old."
Plussat: "Very nice crew and stylish pillows"
Miinukset: "Food was bland"
Plussat: "Trip , food etc"
Miinukset: "Delays on flights"
Plussat: "great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom."
Miinukset: "movies were dated."
Plussat: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Miinukset: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Miinukset: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"
Plussat: "well refer below"
Miinukset: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"
Plussat: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Miinukset: "Food was average and I could not put my seat back slightly."
Plussat: "Sorry the flight was cancelled"
Miinukset: "No information around delayed flight. There were 4 delays.."
Plussat: "The service and food"
Miinukset: "Plane seems dated"
Plussat: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Miinukset: "Planes seemed dated. Video equipment was in overhead bin."
Miinukset: "We did not get any notice as we were in the flight from figi! When we arrived we were just told flight has been cancelled and we should make our own hotel arrangement as next available flight is tomorrow"
Plussat: "The crew on Fiji Air is incomparable in friendliness."
Miinukset: "your poor crew, i think you could have one more crew member on that Sunday flight as it was full and so many people where ringing tor crew for more drinks,I was so sorry for them."
Plussat: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Miinukset: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"
Plussat: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Plussat: "Nice cabin crew"
Plussat: "The service was very friendly."
Miinukset: "My knees while sitting upright drive into the seat in front of me. No extra legroom seats available. Please start saving these for people who actually need them. Also, boarding was like cattle hearding, lack of organization caused anxiety ... albeit my wife and I were amused by people without direction."
Miinukset: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."
Miinukset: "Delay flights"
Plussat: "Perfect trip. Accommodated my low sodium diet. Professional, efficient and friendly."
Miinukset: "Narrow aisles"
Miinukset: "The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats."
Plussat: "The crew and entertainment options were wonderful!"
Miinukset: "Seats were a little uncomfortable and the food was just okay."
Plussat: "On time,friendly crew"
Miinukset: "Seats are a bit small for a long flight."
Plussat: "I like the friendly service, the food is good and.they are very accommodating"
Miinukset: "The air conditioning is quite extensive so it is rather freezing. And the boarding seems very disorganized"
Plussat: "Had decent entertainment options and enjoyed the blanket and pillow!"
Miinukset: "Food, I chose to not even eat the meals after my first experience with Fiji Airways."
Plussat: "Great views, fun airport w live music...seeing storm over Auckland"
Plussat: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Miinukset: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Plussat: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Miinukset: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Plussat: "FLIGHT CREW ON PLANE ARE ALL SO POLITE HELPFUL. FOOD WAS GREAT."
Miinukset: "AND HAD TO WAIT WHILE ME AND MY BROTHER SEARCHED FOR ONE. EACH TIME WE BOARDED A FLIGHT WE WERE TOLD THAT IT Won't HAPPEN AGAIN AND IT DID IN LAX NADI AND TONGA. IF MY MOM HAD GONE ALONE WHO KNOW WHERE SHE WOULD BE. HANDICAP AND WHEELCHAIR ACCESSIBLE CUSTOMERS SHOULD REALLY BE TAKEN CARE OF BECAUSE THEY CANNOT DO MUCH."
Plussat: "The entertainment onboard"
Miinukset: "For the last couple of times I have used Fiji airways they are horrible. So strict! Would let me bring on grey goose which I bought a duty free in Los Angeles... They made me throw it out. Then they try to find any little thing wrong if it's with your bag, or carry whatever they try to make you pay for EVERYTHING! they were about to take away my 3 liquids which was less than 3 ounces because it wasn't in a plastic bag. ALL OF THE OTHER AIRLINES I HAVE USED HAVE NEVER DONE THIS! So I had to leave security go back outside. Come back in and get a plastic bag. If your bag is even a pound over weight, regardless of the fact if you really can't pay it. They won't be nice and help you out at all like some other airlines do for example Air New Zealand, AA, I could go on. Also, more than half of the staff are so condescending and rude, they like refuse to be nice and help out a passenger. If I ABSOLUTELY HAVE TO AND AS A LAST RESORT then I would use Fiji. But for right now I will NEVER USE THEM. And I will suggest to my family and friends not to use the airline!!"
Plussat: "Crew was excellent"
Miinukset: "Food was average. Seats don't lay totally flat"
Plussat: "Fast boarding."
Miinukset: "The middle seats should have a height restriction. I'm 6"1" and my knees has indentations from 11 hours in the air pressed up against the seat in front of me. Outdated movies. Bad food. Rude service."
Plussat: "Smooth boarding process"
Miinukset: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Miinukset: "Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room."
Plussat: "Crew good, plane clean."
Miinukset: "Seats very cramped."
Miinukset: "Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for."
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Miinukset: "Boarding was messy"
Plussat: "The crew were very friendly. Engaged in genuine conversation. The aircraft was newish and clean."
Miinukset: "Avoiding Atatürk Airport full stop."
Plussat: "Crew were very friendly"
Miinukset: "The aircraft was 21 years old and showed every minute of its 21 years. Economy class is very bunched. On board food was average at best"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Staff were friendly."
Miinukset: "Heathrow’s use of buses to move passengers around is ridiculous for a modern airport. No water offered on flight exacerbated by dehydration from previous flight. All refreshments for a fee. I will not fly BA again if there is an alternative."
Miinukset: "Bit of delay."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Miinukset: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."
Plussat: "Customer service was awesome"
Plussat: "Friendly FA, good entertainment options."
Miinukset: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."
Plussat: "Friendly, attentive and knowledgeable staff. Good light supper."
Plussat: "Nice professional crew"
Miinukset: "Super tight seating on the plane. Terrible customer service at checkin in Lanzarote. there was a weather issue the day prior and hundreds of travelers were stranded. The baggage belt was backed up and therefore the staff couldn’t check in more travelers. This, we learned, not from the staff, but from walking around and noting the stacks of luggage etc Far better would have been for them to inform the 200 or so people that were waiting in line for 1 hour. You must pay for anything on the flight. A small bag of peanuts or such would be nice."
Plussat: "Check in too long for drop off bag otherwise quick boarding, flight early and bagage delivered very quickly"
Plussat: "Let’s face it, B.A has proper service with friendly crew members, offered up grade to premium economy which I normally take and was more than happy to pay for."
Plussat: "Clean plane; friendly crew..."
Miinukset: "BA charges for everything on the plane, even water!"
Plussat: "Modern plane, great crew"
Miinukset: "Free seat next to me, kept getting filled by unassigned passengers, cramping my situation. One old lady took the seat & was snoring."
Plussat: "Friendly, consistently would come to collect trash. Staff was fast in responding to calls."
Miinukset: "Didn’t find out I needed a landing card until the end of the trip. And they didn’t have pens to fill out the landing cards"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "The crew on the plane were pleasant and helpful in a difficult situation."
Miinukset: "I didn't like that the plane was late, at a different gate that planned and wheelchair assistance did not catch up with the changes. The consequence of the two situations is that I missed my connection to Chicago. I also didn't like that the airline now charges for even a cup of coffee."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit."
Miinukset: "No USB port for charging phone and poor audio watching entertainment"
Plussat: "Nothing - absolutely nothing."
Miinukset: "A 30-year old 767. Broken headrests on seats. Late departure with no rationale offered. Usual (by now) pathetic fare ordered as food and beverages at a cost. Surly aervice. All at a premium price."
Plussat: "Nothing. My entire group flew British Airways at one point of our multi-city trip and did not like them."
Miinukset: "QWebsite stated I could check in a bag free. Even when I checked in and specified I had a checked bag, there was no way to pay for it. When we finally checked in, I had to pay a higher price because it was at the gate."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Crew is very helpful, friendly and attentive"
Miinukset: "Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight."
Miinukset: "The food , it will be great to have a salad option ."
Plussat: "More leg room."
Miinukset: "Strange hot sandwiches! Only small amounts of liquid at one time."
Miinukset: "Having to pay for a cup of tea!"
Miinukset: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Miinukset: "Food. Choice of chicken or vegetarian curry. And the chicken ran out - so no choice other than vegetarian. Who designed this ? The breakfast had 2 choices that were not vegetarian.... Lounge. I have an American Gold card and a United gold card. All United partners allow use of their lounge. BA does not. Will fly United partners in the future. Coach seats are unreasonably small for international flights. Small than competitors"
Plussat: "Very prompt and good communication from pilot"
Plussat: "the plane was spceous in the economy section. comparatively new aircraft and well maintained, the cabin crew were very co-operative, graceous and well behaved. overall good experience."
Miinukset: "the starting of serving non-veg food took very long time. british airways should focuss attention to this."
Miinukset: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"
Plussat: "exelant crew ans service"
Miinukset: "overprice for extra bag"
Plussat: "Got me back to the UK"
Miinukset: "Lack of storage around seat Lack of privacy Felt like a patient on a trolley Heavy handed portion control Club larder stocked with leftovers Poor quality tableware, that was chipped"
Plussat: "The staff were prompt is serving food and drinks, good selection of movies on board."
Miinukset: "Other passengers weren't the best, and unfortunately there were many small children on the plane, which meant it was very noisy."
Miinukset: "British Airways pilots are horrible. Every time I fly with them it feels like I'm a part of a spoof reality show where they let special needs kids land the plane. Secondly, I exchanged my round trip ticket because their flight time changed and some genius cancelled my return trip and it took me 1.5 hours to figure it out. That also caused me to walk around BWI twice from American Airlines to British Airways. Lastly, NO PRECHECK!? Dumb. Flight attendants were great...everyone else is bad."
Plussat: "BA in economy (at least on 1-2 hours duration flights) feels like many other airlines in business class."
Miinukset: "I was not let onto the flight as my passport was expiring in less than 3 months and the EU has restrictions against this. My disappointment stems from the fact that I was not given any warning that this was a concern before I arrived at the airport. So, I was unable to use the ticket and have been subsequently told that I cannot be refunded for any part of the ticket. As a consequence, I will not be using Finnair again at any point in the future."
Miinukset: "short connection. 1/2 of luggages didn't make it. Same instance as on outbound flight"
Miinukset: "No good music in the entertainment and no good movies either."
Hassle waiting for bagged in walkway as t the we gate
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Miinukset: "Have at least water offered"
Plussat: "Amazingly helpful and friendly crew."
Miinukset: "Affordable fares equates to small space."
Plussat: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Miinukset: "The food. I mean who makes this stuff?"
Plussat: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Plussat: "The crew was great. They especially did a remarkable job keeping bathrooms clean."
Miinukset: "Food is definitely not as good as international airlines."
Miinukset: "No video working"
Miinukset: "The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines ."
Plussat: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Miinukset: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Plussat: "the seat was incredibly uncomfortable, however the crew was fast, friendly, and extremely efficieny"
Miinukset: "the seats barely recline and were lacking sufficient cushioning for the bottom, my tailbone area was very sore after the flight"
Miinukset: "Bussed from Green Bay to Chicago."
Plussat: "Even if we departed with 1h and 30 min delay, the pilot made it up and we arrived with only 15 min delay on the initial arrival time. Great. I could get my initial connecting flight to."
Miinukset: "Just the stress of getting one message after the other mentioning that the flight was delayed over 1 and then 1 and a 1/2h."
Miinukset: "The food choices were terrible"
Miinukset: "Un necessary delays from start to baggage pickup"
Plussat: "Enough leg room. Free movies"
Miinukset: "Nothing really"
Miinukset: "American wins tge coach torture contest!"
Miinukset: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Plussat: "Flight attendant, David, was extremely professional and nice."
Plussat: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Miinukset: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Miinukset: "Food service was not announced. Take off was delayed one hour"
Plussat: "New plane, great crew on board."
Miinukset: "seats were hard especially for a 13 1/2 hour flight."
Plussat: "Very upset this was an American Airlines Plane and not Quantas. There was very little room so it was an extremely uncomfortable 13+ hour redeye flight."
Miinukset: "Bait and switch tactics, size of seats."
Plussat: "The food was good, the crew was very professional. The flight was on time. The seats were OK, but not conducive to sleeping."
Miinukset: "We weren't assigned seats together. It ultimately worked out OK because I was assigned to sit between a mother and her young child. They asked if they could have my middle seat so they could sit together - hurray! After that, the person in the aisle seat next to my husband was willing to swap her aisle seat for my new-found aisle seat. But on long flights, greater efforts should be made to seat couples together."
Plussat: "Smooth operation, on time"
Miinukset: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Miinukset: "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
Plussat: "Seats are terrible. My back hurts after the journey. Leg room is bad too."
Miinukset: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Miinukset: "It was delayed."
Plussat: "Made it home in one piece"
Miinukset: "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"
Plussat: "Food! Friendly crew"
Plussat: "OK for a short flight, we were just given water and nothing else probably because of the short duration. The IES is OK but you have to bring your own WiFi device to be able to stream their media which is free"
Miinukset: "Seats are too small"
Miinukset: "Lost our bag in LAX"
Plussat: "Very quick connection"
Plussat: "Flight operated safely and on time. American is trying to be better."
Miinukset: "Never enough overhead storage space when flight attendants bring three carryons and passengers can only bring two. The Group Zone boarding process is an improvement. Captain not very informative about the plane's route of flight and some of the major cities the that we flew over."
Plussat: "The experience was average."
Miinukset: "While the brakes/ tires issue was not their fault, it's much more helpful to post a 2 hour delay (and surprise us with an earlier boarding) than checking with mechanics every 15 minutes with updates announced but no projected departure time!"
Plussat: "Wonderful flight"
Plussat: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Miinukset: "Rude staff sarcastic"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Seats far too close together even for cosch"
Plussat: "Americans new 737s are pretty cool. The interior design is modern almost spacious. Seat back entertainment centers are like something you would find on international flights. There is even an A/C plug to charge your electronics. The seats don't just recline, they tilt the seat as well as the back. That said, the seat depth is akin to sitting on a picnik bench."
Miinukset: "I did not like the fact that while I selected seats when I made my reservations they were not held when I confirmed my return flight on line. The gate attendant informed me that since I did not book thru AA my selections were " requests" with no obligation to reserve the seats."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "Crew was very nice ."
Plussat: "The crew was attentive friendly, energetic, educational and very helpful."
Plussat: "The plane was comfortable, food was fine, entertainment was okay."
Miinukset: "There was an unexplained delay of over an hour. More than that, I found the crew to be extremely rude for no reason. They were short with all responses and showed no care for passengers at all. I was very disappointed in their efforts"
Plussat: "delayed at both sides with very little announcements keeping us updated"
Plussat: "The touchscreen was pretty awesome"
Miinukset: "Loud passengers"