Extended Stay America Austin - Northwest - Lakeline Mall

Nothing. We checked out after the first night and went to a different hotel

They could not find our reservation that I made through booking.com in September Lin they only had 1 room available with 2 doubles smoking instead of 1 king non-smoking. We called a few other hotels but could not find availability, so we decided to take the room. The overall cleanliness of the hotel and room was not good. The elevator and hallways needed to be vacuumed. Our room smelled of stale smoke. The mirrors were dusty as if they had not been cleaned. We saw several roaches in the bathroom and that is what prompted us to check out and find another room somewhere else for the second night. When we told the front desk person this she said they would refund our second night. She did not act surprised or apologize.

Convenient location.

Shabby, lacking supplies in the room.

location

there was pot smell, the music played was heard till 10 pm, no-daily room cleaning services, no toiletries , refrigerator was dirty too , the trash wasn't picked up daily, no trash cans in the restroom, I could hear traffic sirens and cars zooming.

very basic hotel~

There was parking available and room was cleaned

Lobby smells bad !!! Elevator smells bad ... no Bathroom in the lobby , No ice box in the room.... No sign for do not disturb in the room

El precio era bien

El desayuno no estaba bien