Hotel Am Sophienpark

My family and I, a family of six adults, were very insulted by the treatment we received from one of their staff when we arrived to check-in. When we parked our car outside the hotel lobby to drop-off our many luggages for check-in, one of their staff came out to talk to us. At first we thought she was greeting us or offering us help to bring the luggages in, unfortunately the staff condescendingly informed us that the hotel has "no asian group bookings today" and we have gotten the wrong hotel. As she spoke to us slowly as if we were couldn't understand english, she stood between us and the door with us on the sidewalk with our many luggages looking as if we were rejected from the hotel. To assume & insist that we had gotten the wrong hotel before we had the chance to come to the front desk and told them of our reservation is very rude and degrading - the worst treatment we have ever received by a hotel front desk. No apology was made to us when I told her we were at the right hotel and showed her my proof of reservation. The rooms are huge but not equipped with a suitable heater for a room that big - making it very cold in the winter. There's no minibar, kettle, coffee or tea in the room. Tea and coffee is provided downstairs at the lobby which causes inconvenience whenever we want a hot drink in our room. The chandelier in the room was falling out from the ceiling. The only thing this hotel is good for is their location. Definitely WOULD NOT RECOMMEND to anyone.

we liked the location of the the hotel...easy to walk and shop the town...close to therme baths

The hotel front desk at night and again in the morning were not friendly and actually rude. We didn't feel welcome at all.

Although the garden is nice, it was not good as the pictures. Disappointment.

Location and service within the hotel were excellent.

There was no tea or coffee making facilities in the room