Baden-Baden hotellia

Plussat: Overall, I enjoyed the stay. Stayed in the old charming part of the hotel. Nice lobby, nice grand room by the elevators from the 'hey day' period. Relaxing on balcony was nice, small outdoor area for sunning. Large indoor pool...connects to outdoor smaller pool and jacuzzi. I would definitely visit Baden Baden again...this hotel however, I think is a bit pricey for what it is and what you get. I may opt to stay at the newer Holiday Inn Express in town next time though.

Miinukset: Could not schedule a massage while there. It was a Sunday. No masseurs or masseuses were working. For a Spa town, and spa environment this was quite surprising. If you plan on going here, call or email hotel first if you want to have a massage or spa services as you might be surprised once you arrive that you can't get any of that. Doors in the old part of the hotel could use some renovations/updating. Frames/doors allowed light and noise to filter through. Some of the staff could however, use some Customer service training...particularly at the front desk. I believe they have some people being trained at front desk and they did not smile or were not very knowledgeable of the town and giving any directions.

Miinukset: The only minus is quality of sheets Clean but not 100 % cotton

Plussat: I didn't like it: Room: 338 Superior double room with 1 bed, two mattresses and one base, the mattresses were always moving away. Air conditioning of course from the last century, the location inside the room, a very controversial decision, a lot of noise, but little sense, very noisy, sleep with this air conditioner is impossible. Noise isolation zero. There is no supply ventilation, and it is impossible to open the window due to the strong wind. There is mold in the bathrooms. The view from the window on the garden is terrible on the unkempt roof of the indoor pool, all the other rooms have a view of the road with busy traffic, the roar of motorcycles and sirens of police cars. Hotel: this is a rare case when you choose a hotel based on photos, descriptions and reviews. You compare it with alternative offers, but it turns out everything is not as it really is. We do not smoke with my wife, the hotel smokes in the rooms, on the balconies, and in the garden for recreation. This is unacceptable. There must be designated Smoking areas. The fitness room was also closed. Staff: cheated on opening a thermal pool, cheated on a Russian-Speaking Manager, cheated on a refund for going to the caracalla public thermal pool. this was not expected from Radisson! I will not recommend Radisson to anyone. Baden itself is of course magnificent.

Miinukset: My wife and I travel a lot around the world. To celebrate the anniversary of his wife (30 years) chose Germany and Radisson only because of the outdoor pool with thermal water (go down the robe and Slippers) On arrival 9.02 we were deceived, the Manager (English) of the hotel informed us that the thermal pool is not working today, but will work tomorrow! When booking, we were sent a message "the pool will be closed from 15.01-7.02" there were no other warnings ! The Manager recommended that you go at your own expense to the public thermal pool caracalla, which is located a kilometer from the hotel (the weather was very windy and cloudy) day 2: we went down to the SPA in the morning – we were cheated again, the pool is closed. The hotel Manager (English) was surprised at our indignation and said that (booking) we should have been warned about the closing of the pool and there is no question of any compensation, and also sent us to caracalla at our own expense, to which we demanded a Russian-Speaking Manager, he told us that come in the evening. At 16:30 as it turned out we were again deceived, the other Manager also (English) after a long inconclusive curses why the pool is still closed and there is no Russian-Speaking staff, we left. We went to caracalla, there was a very strong wind on the street for a very long time, there were a lot of people in the public pool more than 200 people, I'm not used to visiting public places where there are a lot of people, we were very uncomfortable. On the way back, we were caught in the rain, returning to the hotel, as the hotel did not provide a transfer to caracalla, I with a check from caracalla demanded a refund, the Manager gave me 32€ . The evening of the celebration of the wife's birthday was irrevocably spoiled! day 3: we went down to the SPA in the morning - we were cheated again, the pool is closed. We Packed up and left the hotel. this was not expected from Radisson!

Plussat: ++ Location is excellent Room is spacious Balcony & the view is awesome Staff is friendly Pool & spa is really amazing

Miinukset: - - Parking is available however for charges (15 €/night) Beds are twin not king beds

Plussat: Easy to find and convenient for all the places of interest in Baden-Baden. Also close to the pedestrian area with shops and restaurants. Large hotel but staff are friendly. Underground car park. Comprehensive buffet breakfast.

Miinukset: Nothing.

Miinukset: Epäsiistit ulkoalueet

Plussat: I loved the location. The hotel service was so bad that we only went there to sleep. Did not enjoy anything in the hotel. We choose to go other places to go to swimming pool and spa treatments! Some of the ladies at the reception were really nice!

Miinukset: The hotel service was a big deception. Staff from kitchen really not nice. I called to request breakfast in the room and because the lady does not understand english she was not even polite. She hang the phone in my ear! When you call to book a massage with the spa department they are really not nice, almost rude. You don't fell comfortable to ask anything. I am truly so disappointed. Just wanted a relax weekend! Certainly will never go back to that net of hotels. Even the door in my room had halls! For a 4 stars hotel! I usually access here to give nice reports of the service and this is my first time I come here to report such bad service!

Plussat: Partially old styled hotel

Miinukset: No parking space available; only fixed menus; to many persons at diner and breakfast. Resulted in food that is not available. For the price you pay you would not expect this.

Plussat: Superb location, lovely staff, clean. Definitely stay again

Plussat: The staff is helpful and nice. Breakfast was great.

Miinukset: That the pool and gym isn't 24 hours.

Plussat: Runsas aamiainen

Miinukset: Aamiaisen hinta oli muuta mitä Booking.com lupasi.

Miinukset: Parkkipaikkojen puute

Plussat: All . Good parking etc ..

Miinukset: Good clean hotel

Plussat: The location to town

Plussat: Huone oli siisti, aamiainen erinomainen samoin illallinen. Palvelu oli parasta.

Miinukset: Huone oli jääkylmä kun menimme, patterin päälle laitto ennen vieraita ei vie paljoa aikaa.

Miinukset: We arrived on a Saturday night and we couldn’t find a parking space immediately. Although we eventually found one. Availability of a parking space was one of the main reasons we chose to stay in this hotel.

Plussat: Everything apart from minor cleanliness issue. Room was spacious and comfortable, Pool, Sauna and Steam area was amazing and very relaxing. Breakfast was excellent, everything for everyone and delicious. Staff were helpful and friendly. Loved the place.

Miinukset: They could have spent longer cleaning the room. Found a lot of hairs on the floor behind the bathroom door and hairs on bedroom carpet and quite a bit of dust on surfaces.

Plussat: Siisti hotelli ja kohtelias palvelu. Hyvä saunaosasto altaineen

Plussat: the Room and Breakfast

Miinukset: There was no place for our car.

Plussat: Nice location. Walking distance to restaurants.

Miinukset: Lack of parking spaces

Plussat: Perfect and beautiful. Congrats for all the staff. A wonderful experience!

Plussat: Excellent service and property

Plussat: Breakfast was very good. Dinner at Moriki was also good but not up to the same standard as Moriki in Frankfurt. Because i go there often i was a bit dissapointed.

Miinukset: Check-in and -out took long because of the way the set it up.

Plussat: Very customer oriented experience, the restaurant was excellent, breakfast was rich and of superb quality. Spa inside the hotel was an add-on for a family with a child, the outdoor heated swimming pool being the highlight.

Miinukset: During our stay 1 of the 2 elevators came out of order, resulting in some long waiting queues.

Plussat: The view of the bar and the staff was kind and very helpful The pool outside as well as the wellness part. It's a pity that there are not many sit for resting The hotel rooms are spacious and beautifully decorated

Miinukset: The breakfast is not ideally place as it placed on the way and the value for money is not given

Plussat: very modern, superb Hotel with Style…! The Food in the Hotel was excellent; Breakfast and Dinner totally unbeatable...!! Very friendly staff; the smile and like to help where ever they can...!! :-) The Minibar is insane...! :-)

Miinukset: Price is a bit high...! Especially the Breakfast is too expensive and should be included in the Room Rate...! Reachability of the Parking Garage Entry is a Nightmare...! I don't like People in swim suits crossing the RoofTop Bar to get to the Pool...!

Plussat: everything about this hotel is just perfect location,view ,room design and facilities ,staff ,hotel decor everything

Plussat: Good hotel and really clean

Plussat: Hyvä sijainti pääkadulla. järjestetty auton parkkeeraus. siisti ja hiljainen huone. hyvä varustus ja hieno ratkaisu vessan ja kylpyhuoneen oven monikäyttöisyydestä.

Miinukset: Aamiastila ja aamiastarjoilu kooltaan rajoittunut verrattaessa sitä käyttävien hotellivieraiden määrään. Koko ajan kyllä toimitettiin lisää tarpeita, ja istumapaikkoja niukasti osallistujamäärään nähden. Toki kaikkia tarjoiltua sai, kun malttoi jonottaa ja odottaa.

Plussat: Standard European breakfast with a wide choice. Baden-Baden is a great location, unfortunately I did not have time to enjoy it.

Miinukset: Not very suitable access to indoor parking, nor is it well marked.

Miinukset: Huono aamiainen.

Plussat: Easy access to town which is very clean. Hotel is clean and staff very helpful.

Miinukset: You could be unlucky and have a room by the road usually quiet but some sports cars make more noise then leaving traffic lights just don't go to bed in rush hour.

Miinukset: Poor breakfast, no ventilation in bathroom, city tax not included to room rent price

Miinukset: We arrived in saturday evening , the hotel had no food/ restaurants and they couldn't arrange a food delivery for us

Plussat: Great room, clean and neat. Has all that you can expect. For a weekend escape is fine.

Plussat: clean and new rooms, good breakfast

Plussat: Beautiful and spacious room(s) that were absolutely worth our money. Close to the city center. We brought our dog that was welcome as well and was happy with the spacious room too.

Plussat: The location is excellent, a few minutes from the centre. The room was big. The windows are to a great view.

Miinukset: There was no one to help us carry our luggage during check-in and check-out.

Plussat: Live the fact it was an old cigarette factory and has kept its style

Miinukset: Was a bit hot

Plussat: The location of the hotel

Miinukset: The restaurant and the room little small. But the hotel is good

Plussat: The staff was smiling & helpful, they help me looking into many attraction .

Plussat: Nothing

Miinukset: Room not good no parking all hotel not good

Plussat: Fully equipped suite with kitchenette. Comfortable and large - ideal for a short or longer stay. Lots of dedicated parking lots. Interesting building - formerly a factory and still with the original 1920s stairways, lots of glamourous posters of the cigarettes that the factory used to produce. The manager was very knowledgeable of the past and during the quite moments, shared with us a detailed history. Only 10 minutes walk to the centre of town. Good value for money.

Plussat: Thank you for everything!! We had a fabulous time in Baden Baden and felt very comfortable in your hotel :)

Plussat: Spacious room (junior suite) with balcony, great view, large and clean bathroom, good sound isolated windows ( ideal to avoid church bells to wake you up), sufficient parking spaces

Plussat: Professional, friendly staff, large (renovated?) room, everything sparkling clean and good restaurant with balanced menu, also for vegetarians. I will come back here for sure.

Miinukset: Nothing, everything perfect.

Plussat: Suite room was really big and with a separate bedroom. Food in the restaurant was very nice, esp. Flamkuchen and Schwarzwalder cake. Staff was really helpfull and friendly.

Miinukset: I'm being picky here, but hair dryer was a bit too weak for my taste.

Plussat: A very poor experience.

Miinukset: The food was simply unacceptable. We paid €50 per person for dinner, which was not eatable. Portions were also a joke. The breakfast was equally lousy. We were told by the receptionist that it was not worth going to Baden Baden as it was evenings and everything would have been closed. We went anyway only to find out that it was a tremendously buzzy place in the evening.

Plussat: Everything was perfect, especially the breakfast.

Plussat: Spring the extra for the balcony rooms, they overlook a beautiful vineyard.

Miinukset: The restaurant is a little pricey, the bed was a little stiff, and the parking lot is pretty small. We were the only ones in the hotel but at capacity you would have a hard time finding a spot as there are more rooms than spots.

Plussat: Everything

Miinukset: Nothing

Plussat: Lovely comfortable and spacious. Nothing negative.

Miinukset: Nothing

Plussat: Excellent staff, beautiful views, free on site parking, solid free breakfast, free wifi

Miinukset: Nothing

Plussat: Everything

Miinukset: Nothing

Plussat: Very friendly staff. Really clean everywhere. Nice breakfast. Very quiet.

Plussat: Very dog friendly, we were able to bring our dog to the breakfast area which is a huge plus!

Plussat: Nice staff, very nice view, good beds and good breakfast!

Miinukset: -

Plussat: The thing that the Caracalla Thermes are linked by a garage and there is a very good price/quality rapport

Plussat: This is one of the best hotels we have ever stayed in. The staff, particularly Michael and Luca, were phenomenal! Very cordial, with highest levels of service. We really enjoyed the thermal spa next door to the hotel, and hiking to the high castle. Katharina is the perfect hostess. Can’t say enough good things about this hotel (and we travel a lot). Pit and Nadine Martin

Miinukset: That we had to leave

Plussat: Staff were lovely and very helpful Using Ritual brand for bath supply Providing u bag for caracalla therme

Plussat: The hotel was in the perfect location next to the Thermal Baths. We were in the town center and lots of shopping and places to eat! Really enjoyed the cleanliness of the town and how close the hotel was to everything! Parking was easy and check in was quiet and great. The hotel is definitely a must visit! Was upgraded to a bigger room for FREE! The mini - bar was stocked and complimentary.

Miinukset: Everything was Great!

Plussat: Very comfortable beds, unexpected and lovely included snacks, spacious room, easy underground passage to Caracalla, walking distance to core Baden Baden, pleasant staff. The best place we stayed the entire trip.

Miinukset: A minor thing but truly awkward for friends traveling together is the window looking directly into the shower from the bedroom. Is it supposed to be sexy? I’m not sure it would be even if I was with my spouse. Don’t let that stop you from staying here though, the place is fantastic.

Plussat: location. helpful staff and easy car parking in same property

Plussat: The staffs were very friendly and helpful.

Miinukset: Nothing

Plussat: Todella kaunis ja viehättävä hotelli. Tilava huone.

Miinukset: Huoneessa oli ampiaisia

Miinukset: My family and I, a family of six adults, were very insulted by the treatment we received from one of their staff when we arrived to check-in. When we parked our car outside the hotel lobby to drop-off our many luggages for check-in, one of their staff came out to talk to us. At first we thought she was greeting us or offering us help to bring the luggages in, unfortunately the staff condescendingly informed us that the hotel has "no asian group bookings today" and we have gotten the wrong hotel. As she spoke to us slowly as if we were couldn't understand english, she stood between us and the door with us on the sidewalk with our many luggages looking as if we were rejected from the hotel. To assume & insist that we had gotten the wrong hotel before we had the chance to come to the front desk and told them of our reservation is very rude and degrading - the worst treatment we have ever received by a hotel front desk. No apology was made to us when I told her we were at the right hotel and showed her my proof of reservation. The rooms are huge but not equipped with a suitable heater for a room that big - making it very cold in the winter. There's no minibar, kettle, coffee or tea in the room. Tea and coffee is provided downstairs at the lobby which causes inconvenience whenever we want a hot drink in our room. The chandelier in the room was falling out from the ceiling. The only thing this hotel is good for is their location. Definitely WOULD NOT RECOMMEND to anyone.

Plussat: proximity to the bath houses and the historic downtown

Miinukset: When I reserve a large double bed, I expect a large double bed, not two small beds pushed together with a huge gap in the middle. Not at all the same level of comfort. A very disappointing experience.

Plussat: Location is great, beds comfortable, good size rooms

Miinukset: Noisy floors, no parking availability, cleaners trying to get in the room too early on the weekends, as well as use hoover in the corridor waking everyone up! Time of cleaning is important for comfort of the guests! Hairdryer was dirty and very hot. Juices are watery at breakfast, no fill up of many items

Plussat: Monipuolinen ja runsas aamiainen. Huone perussiisti.

Miinukset: Hotellissa vain yksi pieni henkilöhissi. Välillä piti kulkea rapuissa, kun ei jaksanut odottaa. Asuin 4. kerroksessa.

Plussat: Good location and more important very friendly and helpful staff.

Plussat: Location in the centre, close to termal baths. Very good breakfast. Complimentary water in the room and tea-coffee in the lobby. The hotel provide with bathrobes and big towels for termal pool. Beautiful designe of the hotel.

Miinukset: no minibar in the room, no pool or sauna in hotel

Plussat: The staff upon arrival were really friendly. We were upgraded to an amazing suite. It was so big and the bed was so comfy.

Miinukset: Nothing

Plussat: Fantastic location, beautiful old building, park area

Miinukset: Advertised as a hotel with an adjacent parking. True. But- Reservations are not possible, so you have to come really early, otherwise you have to park somewhere else and drag your luggage etc almost for a half of a kilometer up the hill. Nah..I’m good.

Plussat: - Location is perfect - You can ask the reception to provide you with towels to go to the Caracalla Therme nearby) - the room and the bed were super comfortable - the breakfast was delicious

Miinukset: - the access to the Parking is not easy, but you won’t need your car once parked

Plussat: Huone, ruokka, palvelu, sijainti: kaikki A-laatuinen. En voi suositella riittavasti.

Miinukset: Ei mitään.

Plussat: Everything! This place is honestly a hidden gem!! The breakfast matches in quality a 5* hotel, the staff is super nice and very attentive, the house is typically decorated and very genuine with a particular taste for cars scattered around the place, we very much enjoyed a friendly cat strolling around the property and the details (tips for events, workshops in the afternoon, a cake on arrival).. we didn't have enough time to explore it all, but we will be back in the summer to enjoy the nature ! Enjoy :)

Miinukset: The bed wasn't super comfortable and the bathroom is a bit outdated

Plussat: Staff was excellent and so friendly and on spot nature and close to B500

Miinukset: Nothing

Plussat: Super location and facilities. The hosts and staff are professional and kind. Homy hotel yet classy and cosy. Close to both Baden-Baden and Gaggenau but in the middle of the forest. Restaurant is excellent and fairly priced with delicious local trout specialties. Breakfast is literally amazing. Kudos to the owners who make this place a pearl, and precious romantic getaway. Will recommend AND COME BACK .

Plussat: Aivan riittvä aamiainen ja matka jatkuu.

Miinukset: Turhan meluisa, kun huone on tien puolella.

Plussat: Location staff and the Breakfast

Plussat: Good bed and decent shower. Complimentary fruit and water in the room upon arrival was a nice touch. Great breakfast! Very large selection of breads, pretzels, meats, cheeses, spreads, fruits, fish... Eggs made to your liking. Great atmosphere with all the wood and red carpets, really felt at ease here.

Miinukset: Parking was pretty full upon arrival, I managed to get the last free spot. It is probably better when the restaurant is not filled with people. Arriving a quarter before ten it took some time before someone arrived to help at the reception. I had not read that I should ask in the restaurant. Some notice about that at the reception or someway to notice someone (like a bell or something) would have been nice.

Plussat: Good breakfast, Nice rooms very friendly staff

Miinukset: -

Miinukset: There is no spa despite misleading photos The lounge and music area is for smokers and full of pipe and cigar smoke. There is no lounge for non smokers.Smoke perçulates up through stairs into all rooms Terrible breakfast poorly staffed with empty plates and nothing left to eat. Tables left dirty so had to clear table then search for our own cutlery and plates. Rooms small and dated

Plussat: The location is very convenient as it is in the centre where all the main attractions are. It was a very quiet room even though we stayed on the first floor we didn't have any issues at all. The room was very spacious and the bathroom even bigger. It was very clean! The breakfast was nice with a pleasant view and the waiters were very polite and friendly.

Miinukset: The staff at the reception was not super friendly and they almost overcharged us. I had the confirmation with me so it was ok at the end. We asked a few questions about the town and the lady at reception pretended that she didn't hear...we only stayed for one night and it was easy to find everything on your own. It was also difficult to stop outside the hotel as there was no space to leave the car. There are 2 private parking lots nearby.

Plussat: Staff, food, aspect, location, and the cute juliette balcony overlooking the stream.

Miinukset: Not disability friendly. Stairs at front entrance and internal (1-2) stairs to the lift. The shower we had was a small prefabricated PVC freestanding version placed across a corner in a very large bath room. You had to step up to get into it and was a really tight space. Had difficulties washing my hair as little arm space and we are not big people! Next time will request a different bathroom.

Plussat: Great location, friendly staff

Miinukset: Tiny room, outdated interior and bathroom

Plussat: Loistava kaikin tavoin

Plussat: N/A

Miinukset: Beds, view room location

Plussat: We received a very warm welcome at the Hotel Belle Époque and the service continued to be excellent throughout our stay. Our suite was very comfortable, this hotel is perfect for a few days in the heart of Baden Baden.

Plussat: Absolutely charming ambience, indeed in the belle epoque style, absolutely everything, down to the bathroom! Very friendly and helpful staff

Miinukset: The only challenge is a fairly long ride from the railway station. For the guests with a car certainly no problem.

Plussat: Beautiful hotel in the center area of Baden-Baden

Miinukset: Receptionist not very friendly. Mattress too soft. Inexperienced breakfast staff.

Plussat: The staff was excellent, the hotel is well located and very nice, breakfast was also very good!

Miinukset: We reserved a table for four persons for New Year's Eve Dinner Gala at the hotel, and we were surprised they wanted to sit us with other persons. Luckily they gave us a table for us four!

Plussat: Beautiful hotel with excellent service. Coffee and cake served each afternoon in a lovely, elegant lounge. It was in a very peaceful location, yet a very short walk to the centre of Baden Baden.

Miinukset: I honestly can't think of anything I disliked about this hotel. It was peaceful, elegant, relaxed, and the staff were polite and attentive.

Plussat: Location and style ! Amazing

Miinukset: NA

Plussat: Excellent location with very friendly staff. Has parking and very nice breakfast. Very nice Small luxury hotel. 5 minutes walk maximum to town. Highly recommend

Miinukset: The property was awesome. Be aware if you are visiting Baden Baden to see the Roman Bath ruins it is closed between November and March. Found this out the hard way. This has no bearing on the hotel but thought it noteworthy