Novotel Balikpapan

The staff were extremely welcoming, polite & helpful. The breakfast provided anything you could possibly want. The room & bathroom were spacious and very comfortable and clean. Would definitely stay if we return to the city.

Nothing !

We stayed one night here with our family of four. The staff was extremely kind and helpful. As our flight got cancelled it was very handy that there was a Lion Air office on site. The hotel staff helped us translate. They also brought cookies for our boys when we were at the swimming pool and gave us a late check-out free of charge. They also have a very royal breakfast buffet. Would certainly recommend this hotel (and its good service) to others.

No negative feedback at all. Perhaps a bath mat would come in handy, but that’s a minor thing ;-)