Balneário Camboriú hotellit lähellä Santa Ines Church

Plussat: The experience was very good overall, and we are very likely to come back.

Miinukset: The baby carriage didn't really fit in the room, but that was because they had very nicely put an extra baby bed for my little daughter.

Plussat: Everything

Miinukset: Nothing

Plussat: Location

Miinukset: Airconditions in rooms are 20 years old. Very loud and not pissible to sleep with them on. We had to change the room after a sleepless night. Hotel downgraded the room with no compensation. Noone speaks english.

Plussat: Location

Miinukset: The mattress is horrible and staff a little bit rude. The breakfast is not good as well.

Plussat: This hotel was a disappointment and the star rating was misleading.

Miinukset: Not at all a 4 start hotel and it being across the street from the beach doesn’t warrant this high rating. Parking costs extra, we were told the car would be in a garage, it wasn’t - they had it by the entry the entire time with people passing with bags/suitcases and beach items. When leaving and loading the car they didn’t pull it up to the entrance, we had to load it outside in the cramped space making sure not to hit any other cars with our bags or door. Also had to drive our own car out of that mess. The room was a big disappointment. The air conditioning I had to manually open the vent and position it by hand (the remotes for the ac and tv were very dirty and sticky too). The outside a/c unit was extremely rusty and dirty (attached photo to the review) and very noisy. The tap in the bathroom was constantly dripping. The water early in the mornings and late at night is dark brown in the sinks!!!! Breakfast was just average. Given that this is Brazil you would think at least the fruit would be fresh but no. The juices offered also tasted artificial and watered down. Selection was mostly cakes and breads but nothing really of substance. At check out, give the key cards and then hand them the beach towel cards and count them out as you hand them over. I gave the keys and towel cards back in the same envelope and the man tried to tell me I was missing a towel card (they charge you for it if you are). I wasn’t. I know ratings and expectations need to be adjusted depending on where you are traveling but this hotel was a huge waste of money and disappointment (I spent a month travelling through Brazil).

Plussat: Location. Very close to various restaurants and right in front of the coast

Miinukset: Comfort. Rooms are "cold", not very cozy

Plussat: The location.

Miinukset: The hotel is old, looks ugly and they pay no attention to details. Maybe typical in Brazil, but in the US most motels have better rooms and facilities. The breakfast has lousy, cheap offerings, delivered in a large room again with no charm or comfort.

Plussat: Everything.. The staff was very friendly. Good view to the ocean. Was to good. And the breakfast, incredible..!

Miinukset: Nothing

Plussat: It was centrally locatedC the with easy accesss

Miinukset: The staff were amazing. Very helpful and friendly. Went out of there way to help us understand when we didn’t t speak the language. Wonderful staf

Plussat: Location was great. Breakfast was very good. Staffs at the restaurant were very polite.

Miinukset: The arrogance of some staff at the reception was unbelievable. Roon was too small. I need to ironing my shirt and was send near to the reception, to a corner, where I could do it ( I took of the shirt and did the job, shirtless, to appreciation of some staffs and gest near by). Never again I will stay at this place. Ever.

Plussat: A good breakfest.

Miinukset: The smell of the sheets.

Plussat: Great service

Miinukset: Cleanness

Plussat: My fiancé and I stayed at Mercure from January 3-5, 2016. The beachfront location was outstanding. You are 30 seconds to the beach from the moment you exit the hotel.

Miinukset: I usually don't read into these reviews much because I think most people are overly angry when they don't need to be. But this was a very subpar trip and so I am posting a negative review for the first time. We arrived in our room and everything seemed to be satisfactory at that point. We went to the beach and returned a few hours later, and from that point on our room smelled like smoke throughout the rest of the trip. We tried to have breakfast the next day, which we thought was including but was not. (This may have been our fault for not realizing it.) However, my fiancé said that at check-in we were told breakfast went through 11AM. We arrived at 10:15AM, and were turned away as breakfast stopped at 10AM. I left the Do Not Disturb sign on our room because we were only there two days and would not need new towels or any cleaning in the room. While we were gone, the maid entered anyway. She took our bath towels and replaced them with the rough pool towels. But I am really angry at the principle that the maid entered the room while the Do Not Disturb sign was on anyway! This is ridiculous! In addition, a lightbulb socket was left empty by the staff and a valve to open the window was loose. The A/C temperature could not be adjusted. There had been some leakage from the A/C at one time and the wood surrounding the A/C was warped. (These are more minor issues, but these issues should never be seen at a place that strives to be a four-star hotel.) We brought the issues to the attention of the woman who checked us out of the hotel. She made note of the issues. No discount was offered. At US $150, this was the most expensive hotel in town and I selected this one because I wanted to show my fiancé to have a four-star experience. We received a two-star experience and I should have booked my next choice for hotel, which would have been one-third of the price.

Miinukset: noisy, hear everything from neighbour, nasty maid asking directly for a tip, only portuguese-spoken tv channels

Plussat: Localition, for sure.

Miinukset: They don't have a iron in the rooms.

Miinukset: Cold rooms

Plussat: Room was spacious and clean. Bathroom a little small but O.K. for one person at a time. Breakfast had variety of choices. Very good coffee. Several two slice toasters. Staff was fast and courteous.

Miinukset: Hotel not very soundproof. Was able to hear adjacent rooms taking a bath and flushing toilets. There should have been a fan in the bathroom. Duvets on beds in the tropic is ridiculous. Blankets would have been better Breakfast area had only one coffee dispenser at one end of the seating area instead of in the middle. Two dispensers would have even be better. The scrambled eggs were not properly cooked.

Plussat: The beds were very comfortable

Miinukset: Gym was only open after 9/10, and the taxi service the hotel uses was aggressive.

Plussat: Location, cleanliness, all new

Miinukset: Swiming pool was not clean. Coffee at breakfast was really bad.

Plussat: Felt the staff were great & the rooms were basic but exactly what we needed.

Miinukset: The deco but that’s personal taste!

Plussat: The breakfast was excellent and the staff was very helpful.

Miinukset: The loud construction outside.

Plussat: The location was perfect due to it's close to the beach and in one of the main streets in town, with lots of shopping and store. The swimming pool area was quite good as well.

Miinukset: Breakfast was a little the same everyday but food was ok. I didn't like the room service because two days my room was not serviced and acccording to the lady in the front desk " priority is given to the rooms that are going to be used by new guests and the ones in the hotel had to wait until that is done". Priority should be given to the guests even more when I asked for my room to be done, it was not.

Plussat: Breakfast was fantastic and lunch buffet that I took on two days was also very good. Very nice variety of desserts. Another plus point is the location - 5 minute walk to the beach and very nice shops and eating places around.

Miinukset: Cleanliness was not excellent, chairs in my room had mould on it so I did not use them. Language was a major problem, it was really hard to communicate, I was lucky to have a Portuguese speaking colleague travelling with me.