Grand Hyatt Erawan Bangkok

The Associates at the reception & concierge desk were professional, attentive and welcoming.

1. The COMMUNICATION. I informed upon check out to leave my account open as I wanted to eat at the Tea Room restaurant and charge it to the room and pay the bills. After dining at the restaurant, the cashier/manager came to my table and rudely remarked that my name is not in the system. I asked her if she has checked with the front office and she came back with a phone telling me to speak to the reception. The reception staff clarified and had the account open for the restaurant to do the posting. The staff / manager at the restaurant needs to be a little proactive and needs to have the initiative. Given the reputation of the Brand, this is certainly not the way to deal with a situation, The stay would have been positively memorable but was marred by this incident. 2. Rooms were a little dated. There were scratch marks on the doors which needs to be touched up.