Grande Centre Point Hotel Terminal 21

Very good location, just above Asok station and Terminal 21 mall. Pool area is nice and have kids playroom, breakfast is well. Front desk and bellboys are helpful. Also the cleaners are very polite.

the shower water tempreture is very unstable and the guest service staff was not very good at communitcation. when i asked for a spare hairdryer becuase my room's one was not working, he asked did you check the bathroom cupboard, of course i checked otherwise howcome i know it's not working. another day we asked for some plates and cutlets for take away food, after half and hour they didn't send to our room and we call again, the staff asked us to check the cupboard and drawers; of course we did check but it don't have so that's why we called. and no one showed up.

They blocked the room amount and again when I reached the hotel the charged me again and took deposit. When I asked them when you will release the blocked amount they answer after 2 weeks. So, it did effect my budget when I was on vacation and I did face so difficulties to adjust with my remaining budget. Is it good way to attract tourist?