Mac Boutique Suites

Other than location which is near BTS (Nana metro stn)THERE IS NOTHING GOOD ABOUT THE HOTEL

Very badly kept Hotel in terms of cleenneses wise. Passages smell of food..tiles broken in the lift..cockroaches found in room..Bad walls...worst upholstery of Sofas and chairs...all having holes with cigarette burns...looked likeupholstery must be 20yrs old. Over all not a clean feel AT ALL. Money gone down the drain as far superior and better property available in the same lane.

Gone down over the years, looking old and run down.

Basic furniture, old upholstery and dirty

The restaurant food was good but 2200hrs is to early to take the last order. JOJO from the travel desk was really helpful.

Our booking reference no. 2913109954 The rooms were not allotted to us as per the booking done on booking.com The room category allotted were of lower category than the booking done and paid for. Please note that the full payment was made at the time of check in for the categories booked for on your website. Day 1 : ACs were not working in 2 rooms, complaints were given several times but not rectified. finally @ 2am we handed over the keys to the reception and my daughters moved to our room. The technician has confirmed that the said rooms had a history of issues with the ACs. All the above conversations with the AC technician and receptionist, Josephine has been recorded on my mobile, which can be forwarded to you on request. The manager Akash has a very arrogant attitude, and tried to prove us wrong. Finally I had to take Akash to the room and he then confirmed that the AC was not working as he mentioned that there was some gas issue. Day 2 : We were shifted to another room but woken up at 6am to vacate the room as they mentioned they had a booking for that room. It was the worst experience, and they said that they could not address any of our issues as the booking was done through booking.com and not directly. Akash mentioned that he would not be able to process a refund, as the booking was done through booking.com and the booking could released through you.