Mercure Bangkok Siam

Location. Next to MBK mall.

How to turn a magic moment into a nightmare. During our stay in the hotel we had several problems that stopped us from using some of the services offered. We were charged for damage a pillow case on the first day. When we asked the reason of this charge, they just said it was damaged due to ink on it. It was hair tint that could have been easily removed using bleach. As we had charged, we asked them to give the pillow case to us. It was not even tried to be cleaned, it still smell sweaty. There was no intention of trying. It was an excuse to overcharge for anything to their customers. Normally, the price lists contain warnings about a dish being spicy or hot, useful for my wife, who is very sensitive to this. Without any warning fish was offered. In breakfast, when she tried the first thing she had to run to the toilet and the whole breakfast was inmediatelly removed. No opportunity to have something else for her. The rest of the day she had stomach ache. We had no compensation or apologies about this. The rest of the days we used the service much more carefully and, for the hotel category, the offered breakfast lacks of variety and was a bit poor. There were caterpillars on the the artificial grass on the pool, next to the seats. We had to skip them to get to the seat. After that, we were leaning on the seats and the gardeners working there stopped working and started staring at my wife legs and other parts of her body. It was so uncomfortable, the situation developped an anxiety crisis to her so that this made us stop using this facility. At nights there is no hot water to have a proper shower. There is no announcement about this anywhere and this caused us getting a cold. The room service was not ok as, as commented before we have some doubts about the cleaning, but also some of the room stuff (free drinks, pillows, etc) were not there, etc. In general this hotel does not deserve its category and does not solve or give any apology for their errors.