Lucky Bansko Aparthotel Spa & Relax

Avoid at all cost. Go somewhere else. This is not a 5 star hotel. I did not like anything about this hotel.

This is an improvised facility not a real hotel. Filthy worn out spa. Crowded, smelly and yes improvised. The bed was uncomfortable and the mattress was curved in the middle. The staff was passive aggressive and countered every request. The waiters at breakfast were especially rude to guests and removed their dishes full of food when we went to pour drinks. Probably because they also hate the place they work in. The poor cleaning ladies brought chocolates every day to try and counter some of the deficiencies of the hotel but to no avail. This is a scam. The entire hotel smells of worn ski boots. The stink goes all the way to the rooms. I warn all visitors to Bansko to refuse to go to this horrible establishment.