Grand Hotel Bansko

Spa area is nice. Good location.

Toilets. Very slippery and the water goes everywhere. Almost like flooding.not enough sun lights

The food was great, we enjoyed it so much. And everything was so tasty, there where a lot of different types of meal, salats, sweets. Spa centar was also very good.

It was not so clean in the room, we had to ask to change sheets after 5days. They didn`t change us towels, for 8 days we have got new towels only once and it was the second day that we arrived and the other 6 days they said they didn`t have clean ones. The water in the pool outside was very cold. Drinks are being served beetween meals only in the lounge bar that is in the bassement. The room was small, and it wasn`t 45m2, although we have got through the genius program better room.

Nice swimming pool and spa area. Rooms are spacious and the staff is friendly.

Food offered lacks taste. Even the cream in the desserts is not sweet. You have the feeling that the outside pool is not part of the hotel. You cannot pay by card or have the bill on your room. Staff could be friendlier over there as well.

I tried the SPA - so delightful, and bulgarian food - they cook it great!

not at all