The Passage

Clean and nicely decorated rooms, nice breakfast. Friendly staff. Parking garage really close to the hotel (doesn’t have parking space at the hotel).

Nothing.

Location, pretty close to the central area and the main train station spacious, clean and quiet room front desk staff very kind and helpful

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Cute hotel and really easy to get to from the train station. Easy walk to all the major sights. We were there for only a short time period but just walked over to the zoo and then we went to the papermill museum - which by the way is fantastic, seriously one of the best museums i have been to. The breakfasts were great and my kid was free - we could choose from a variety of hot or cold items (although she did break into the mini-bar and ate a $5 can of pringles in 3 minutes without realizing how much the minibar items cost - last time i leave her alone to go ask the front desk staff a question).

I loved the value for the hotel - for a very reasonable rate, I was able to get a loft/suite, which included a mini-kitchen. This was so helpful considering my extended stay for work. I also loved the location, close to multitude of restaurants, shops and nightlife, it can't be beaten. Finally, the gym is very well equipped, with modern fitness equipment, which is a high priority for me. Staff was also very friendly and helpful during my stay.

While many staff members were well-informed, polite, and helpful, there were a minority who were not.