Halvat lennot Basel

Plussat: Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!

Miinukset: Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them.

Plussat: It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly.

Miinukset: The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end.

Plussat: Smooth flight for the most part.

Miinukset: Better food choices. Better communication and better boarding procedures by rows or groups.

Plussat: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Miinukset: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.

Miinukset: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.

Plussat: Great and friendly crew

Miinukset: In-flight system had some problems and seats seemed a bit uncomfortable

Miinukset: Seats were too close together.

Plussat: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Plussat: uncomfortable seats

Miinukset: 40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration...

Plussat: Seat was very comfortable. Crew was great.

Plussat: The seat i got was great

Miinukset: There was a delay

Miinukset: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.

Plussat: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Miinukset: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Plussat: Nothing

Miinukset: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Miinukset: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.

Plussat: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Miinukset: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.

Plussat: Good enough.

Plussat: Great crew who were prompt with service and friendly!!

Miinukset: Notjing

Plussat: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.

Miinukset: Great crew this time.