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Plussat: "Everything was great one of the nicest airlines I've ever flown on"
Miinukset: "Nothing everything was great"

Miinukset: "Not much leg room on economy class. 200 $ extra makes the trip better"

Miinukset: "More space and room seating"

Plussat: "I don’t like any thing take them over 5 hour to take me to the hotel"
Miinukset: "Everything I don’t like I don’t think so I will fly for free even"

Plussat: "The bathroom was clean in the beginning of the flight. Speak some English ."
Miinukset: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."

Miinukset: "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"

Plussat: "Food & entertainment"
Miinukset: "Boarding, narrow seats for a 7 hours flight & lost baggage"

Plussat: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Miinukset: "Crew was a little unfriendly, they missed us for lunch and we had to ask."

Miinukset: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Plussat: "Super service clean nice airplane ✈️ departing arriving on time"

Miinukset: "Small seats in the economy class"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Best service"

Plussat: "Nothing am still didn’t fly because of Turkish Airlines in LA really now I have the worst time in my life because the stuff working they are not have heart and no patient only patient for money fees late really I’ll never leave my problems done I can’t believe now sir you texted me after long time to want what’s wrong with me by the way I recorded everything all the stuff and but u will see as soon I reported everything really if you have heart or just thinking after you know my story u will understand me I reported everything with agents and I was trying many many times to come one help me from turkey airline nobody care really you will see sir I’ll post all record to Facebook and YouTube and Instagram Twitter and also I have mybrother his actor and he do show in t.v Chanel and everyone in Egypt loves him so I’ll add this channel t.v like everyone they will see this sir not sir not ok what happens to me you still don’t know why’s going on but now am getting worse day by day nobody with me now sir I sitting with wheelchairs because my back it’s heart me can’t even walk and I lost 2 bags each bag have stuff cost more than 15000$ because it was 2 iPhone X and 2 HTC Vive And some clothes all brand new and play station sir I have all the documents to approve and I reported too anther bag almost 22000$ I have 4000$ cash and more stuff very expensive and the important things my paper work like very important because am CEO for Amircan OSHA Trasports and my tickets price and I paid another fees almost 200 $ don’t sir thinking I need this money sir money now doesn’t working with me when I back my family with wheelchairs really am never had this in my life and the first time I have Turkshairline Sir please be patient and listen to my story maybe u will feel me"
Miinukset: "Please Sir I need help am got tired I went hospital and I can’t walking now cause Turkshairline. This first time i used buying tickets for u and you give me ticket from turkey airline and am never been with turkey airlines before, it’s the worse company I had ever seen in my life I got tired went hospital because of this company am very very sad ,please helping me my issue I bought tickets from you and then I went to airport to check in , the officer she said your bags it’s very heavy so i Said that fine I’ll paying the fees for extra, she said can you go buy in store 2 bags and move your clothes I said ok that’s fine, I went there back after am done she said am late u can’t take the flight because am late 3 mins i told her you just said go move my stuff and back the first I had emergency my sister she is past way 4 days ago and she is my twins and I didn’t see her for 4 years ago and then she’s past away I wish you feel me sir a and I explain her my this, she was trying tell me pay money for taken the flight next day and she wasn’t care sir she didn’t tell me sorry about my sister she’s only keeping talking pay money before 6 pm because after 6 it will be too much, so I told her please take my card and charge me and let’s me takes my flight I have emergency please she went inside and she took my card and she’s Back said my flight it will be tomorrow and charge me almost 200$ I said I didn’t say I want flight tomorrow and I feel very sad and she’s don’t care about my feelings but she’s was very care about money wooow, the end of day I getting tired to even speak and I was very very sad like i was thinking buying anther tickets for another company but she’s ready charge me and I left from airport to home back then I came next day and I went check in it was all the stuff different people and the lady she said my bags it’s big go buy one bag and move some stuff in this bag, again I said please can you cheak in and charge me extra bag let’s me fly she’s very very mean to me I went store and the lady from the store she’s was remember me because I went 2 times the first day and yesterday and back to check in she said am late for 2 mins and trying pay fees for next day, I was crying I can’t believe this I trying to explain her I was her last night and I have emergency nobody care nobody have feel me how am sad I trying to speak with anyone to help me nobody like all stuff they want done work and don’t care about Costmuer I went to Restrount and back nobody there and when I asked where’s all stuff they are left I was getting tired I have bags I trying to fond some one helping me nobody i got too much tired sir I was hospital yasterday I had 5 bags and I lost 2 bag I have big problem now for my back I got tired my body and my mind I have recorded all the stuff and from turkey airline I want send u the record and then you feeling me I only asked for help please help me I want flight and I can’t even walk it was too much please I don’t wants turkey airline"

Plussat: "On time departure and landing"
Miinukset: "My mother was not provided with wheelchair at the Istanbul airport"

Plussat: "All is fine and the crew is wonderful."
Miinukset: "The breakfast meal upon arrival to Houston was partially frozen. I guess this must have been a human mistake."

Plussat: "overall the experience was great"
Miinukset: "i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight"

Plussat: "Service, food, staff—all excellent!"
Miinukset: "The cabins on both flights were too warm."

Plussat: "The entertainment selection for the long flight was very appealing. It had enough movies to help me pass the entire time. The food was pretty decent and the selection of drinks was surprising with the free alcohol."
Miinukset: "The boarding process was like every other in Europe that we saw. No boarding zones and a bus to the plane."

Miinukset: "Absolutely packed flight with little to no space for leg room. Flight was unconfortanle for such long duration of time."

Plussat: "Worst"
Miinukset: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."

Plussat: "Everything"
Miinukset: "nothing"

Plussat: "The actually flight was great- food and crew were very good and professional."
Miinukset: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."

Miinukset: "Delay 1 hour!"

Plussat: "Smooth flight, comfortable seats, crew was very catering and kind"
Miinukset: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"

Miinukset: "Love your airline. Boarding process is your weak spot."

Plussat: "The crew was very attentive and the food is amazing"
Miinukset: "After the second hour the temperature inside the aircraft was very warm started to sweat"

Miinukset: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."

Plussat: "Food and crew were excellent, price was good."
Miinukset: "Long layover was hard on me. No place to sleep while stuck all night at the airport."

Miinukset: "flight arrived late into ist...not tk issue - weather...missed connection...waited 5 hrs for next flight still no issue...baggage did not arrive after waiitng in ist for 5 hours may come in later tonite no excue for this inconvenience"

Plussat: "Everything!"
Miinukset: "Nothing"

Plussat: "The staff were attentive to the passengers."
Miinukset: "The food needs to be warmer."

Miinukset: "Wheelchair assistance is the worst when we fly with Turkish Airlines"

Plussat: "you are the best airline i flew leg space leg stool recliner food politeness of stewardess everything"

Miinukset: "Terrible service, unhelpful staff on flight and in airport."

Miinukset: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."

Plussat: "Seats, much more spacious than most flights. Great service and attention to detail. Great selection of entertainment. Taking off and landing very smooth. Someone got sick and she was handled very well by the staff."
Miinukset: "I hated my seat and was not given an opportunity to select one."

Miinukset: "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"

Plussat: "food was good, good entertainment, comfortable seating"
Miinukset: "service was slow and inefficient"

Plussat: "Great service. On time. Friendly personnel."

Plussat: "such an accommodating airline. Great customer service"

Miinukset: "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."

Plussat: "Great short flight, even with a meal!"
Miinukset: "Everything was good"

Plussat: "I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe"
Miinukset: "Took a while to board the plane a lot of standing around it seemed for no reason"

Miinukset: "There is no free Wi Fi on Ataturk airport. They claim 2 hours, but it doesn't support Croatian 385 country access nr."

Plussat: "The people and service and food were all excellent. My only problem was missing the connecting flight. See comments on the right."
Miinukset: "The flight was late in leaving, so I missed my connecting flight and had to stay overnight in Instanbul. It would have been nice if they were more organized and could have postponed the flight, or made arrangements for those who were on a connecting flight to be driven over there quickly."

Plussat: "Direct flight is good. Dinner was good."
Miinukset: "Food for dinner was good but lunch was not not great. Crew was very unfriendly to especially Turkish passengers. Short answer for questions and no smile at all especially the ones on our side."

Plussat: "Other than the food and a little bit the entertainment (I was given the same comedy episodes for the way there and back) everything was perfect. In the future my first choice is going to be Turkish Airlines!"
Miinukset: "Even though the service was excellent - the food was just OK. I had the pasta for breakfast - there was no other choice. I hate pasta and in general there were too many carbs and too few protein choices. Maybe it is a personal taste but for me the food was simply not tasty. That applies for everything I had (except the yellow rice which was good). As for the entertainment - I watch mainly comedy episodes on TV. The same episodes were given on all 4 legs."

Miinukset: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."

Miinukset: "Seat I had was terrible .. not comfortable"

Plussat: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "The crew was o.k."

Plussat: "Great crew, food, entertainment and drinks."
Miinukset: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."

Miinukset: "No WiFi, seats had no cushion"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Hate today but they do it better thanUS airlines."
Miinukset: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."

Miinukset: "Tight seating"

Plussat: "Staff was very pleasant , polite, and accommodating"
Miinukset: "No complaints except for the how long is the flight, but it’s a part of a journey"

Plussat: "Ok"

Plussat: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."
Miinukset: "Space between the seats was less than I remember."

Miinukset: "too cramped to get out of row to the isle."

Plussat: "The Lufthansa flight from Charlotte to Munich and then toMumbai was excellent. Punctual, Food and the Service was good.the"
Miinukset: "The Air India did not transferred my luggage when I reached there midnight. The Air India Ticket counter opened at 2:30 AM only then they booked my luggage to Bangalore. The luggage was handled very poorly and they broke my Golf Carrier which I bought for $350 in September of 2016. The Airlines wanted to settle for $15 compensation."

Miinukset: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"

Plussat: "Everything as expected"

Plussat: "Great service. everything was on time, or early. overall pleasant experience."

Plussat: "Everything is on tine"
Miinukset: "Food is very disappointing"

Plussat: "The fact that the Crew was kind n helpful and we landed safely and on time. Like the security was great. Overall it was good!"
Miinukset: "The boarding Crew treated the passengers unfairly...your staff should learn how to board a plain...by starting: women with children n handicapped people first, the business/first class, the economy passengers...that's how you do it...there was no organization to board the plane and the ticket agent was wrong on the advertisements instructions. Get rid of cheap wine, our tickets are very expensive..you can afford good wine. I got a headache with your cheap wine... Your also not allowed to do early check in...with your system."

Plussat: "Nothing!"

Plussat: "Boarding areas are very comfortable and spaceous. The personnel are professiona and friendly. All flights were on time. Online check in was easy and relaxing which made for a quick check in at the München Airport."

Plussat: "Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts."
Miinukset: "Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it."

Plussat: "Good flight crew, professional, glad I arrived on time"

Plussat: "Got off to a late start, should have been an omen."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Adequate room Complimentary beer"

Plussat: "Boarding is efficient. Flight very smooth."
Miinukset: "great crew"

Plussat: "I just love flaying with Lufthansa Airlines"
Miinukset: "I find that bigger airplanes are more organized than the small ones."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "The food was great."
Miinukset: "There isn't much leg room."

Plussat: "Pretty much a standard commuter flight."

Plussat: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."

Plussat: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Miinukset: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."

Plussat: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."

Miinukset: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Very nice snack."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"

Miinukset: "There was one flight attendant with a bad attitude. An African American who spoke German. She was saucy. I was scared to press the call button when My wine spilt from a bump in the flight cause I didn't want her to give me attitude. But everyone else was very nice and helpful."

Plussat: "Professional flight crew. Good leg room. Smooth flight."
Miinukset: "No complaints"

Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."

Plussat: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Miinukset: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Miinukset: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."

Miinukset: "Food should be much better than this. Otherwise everything is ok."

Plussat: "Crew was polite and helpful"
Miinukset: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."

Plussat: "Entertainment players"
Miinukset: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."

Plussat: "Will never purchase tickets through kayak ever again"

Plussat: "Nothing. I will never put her tickets from From here again."

Plussat: "It was all fine, a bit cramped, but otherwise fine"
Miinukset: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"

Plussat: "The crew was super friendly, food was great and entertainment on board was a great selection."
Miinukset: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."

Plussat: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Miinukset: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."

Miinukset: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"

Plussat: "Service, yr air hostesses are so polite."
Miinukset: "Food was too little for dinner and breakfast both"

Miinukset: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"

Plussat: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."

Miinukset: "Can’t like it if you missed it!!"

Plussat: "The stewardess is very polite and accommodating n"
Miinukset: "Nothing"

Plussat: "new plane, half empty, good and friendly service"

Miinukset: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."

Miinukset: "May bags didn't make the transfer and were sent on to me the following day."

Plussat: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"

Miinukset: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."

Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Plussat: "Safety, timeliness, friendliness of staff"
Miinukset: "Entertainment is outdated"

Plussat: "Personal entertainment screens, average choice of movies."
Miinukset: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Plussat: "thanks for the trip. all the way was fast and comfortable)"

Miinukset: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Very well organozed"
Miinukset: "None"

Plussat: "The crew was very very nice and flight was very quick."
Miinukset: "No entertainment at all, music nor tv :/"

Plussat: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."

Plussat: "The crew was very professional and kind and evetything was on time. The food is tasty."
Miinukset: "No entertainment at all."

Miinukset: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Plussat: "kids treatment"

Plussat: "The flight was very smooth"
Miinukset: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."

Plussat: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."

Plussat: "The plane arrived at destination ahead of schedule."
Miinukset: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Plussat: "Efficient crew, good meals,on time arrival."
Miinukset: "Took a while to board and could use more updated films-minor details."

Plussat: "Good food, lots of movies, flight attendants friendly"
Miinukset: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Plussat: "surprisingly tasty meal, smooth and on time flight"
Miinukset: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"

Plussat: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Miinukset: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."

Plussat: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."

Plussat: "food was fine"
Miinukset: "to small seats"

Miinukset: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Plussat: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"

Plussat: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."

Plussat: "The overall flight wads excellent."
Miinukset: "Boarding on the return flight was poorly handled as there was no organized boarding."

Miinukset: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"

Plussat: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Miinukset: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"

Plussat: "Never again with KAYAK. Sorry."

Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."

Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Plussat: "Crew are the best!"

Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"

Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Plussat: "More space in business class (777-300) than many other airlines."
Miinukset: "Entertainment very limited. No adjustable air vents in this aircraft"

Plussat: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Plussat: "Everything! The service was exceptional!"

Plussat: "Incredible staff. Super polite"

Plussat: "Not being charged for my first bag of luggage"
Miinukset: "Nothing"

Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Plussat: "The cue lines per zone are the most brilliant idea!"
Miinukset: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Miinukset: "Check in process running smoothly and better announcement of gate change"

Miinukset: "Better in flight entertainment"

Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."

Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Miinukset: "Missed the flight due to late landing from earlier connection"

Plussat: "Good selection of movies"

Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"

Miinukset: "Leg space."

Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."

Miinukset: "Plane left more than 40 minutes late with no explanation or apology."

Miinukset: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Plussat: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Plussat: "Average"
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"

Miinukset: "Couldn't make the connection....Overall....an aweful experience!"

Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Plussat: "I didn’t actually liked the entertainment"
Miinukset: "I just didn’t enjoy the entrainment."

Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Plussat: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Miinukset: "NA"

Plussat: "On time after latish start"
Miinukset: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Plussat: "Short & easy flight"
Miinukset: "All ok"

Plussat: "Very old plane with very poor screens where images was horrible"

Plussat: "Priority boarding"
Miinukset: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."

Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"

Plussat: "Nothing"
Miinukset: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."

Miinukset: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."

Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Plussat: "Great food, pleasant crew."
Miinukset: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."

Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."