Grand Hotel Les Trois Rois

The professionalism of staff, other than the cleaning ladies... the lounge manager and her team running the lounge area near the window seating who really looked after us with a delicious club sandwich, on arrival as we chatted to other guests as we waited for our room : the front desk team and concierge (v impressive awards and medals!) including David, our limosine driver who immaculately picked us up and welcomed us to our new life in Switzerland. This was excellent unpretentious and respectable service, throughout . Totally enjoyed our stay.

Dining options were limited, it being a Sunday but room service and lounge service more than made up for this. Food was excellent. Unfortunately, when we were taken to our room (I was on crutches, too) it wasn't ready. It was very embarrassing for the front desk colleague who accompanied us. The housekeeping ladies were having their own fun on their own time, changing bed linen, dropping it in passageway etc and not picking dirty dressing gowns, up.We sat waiting, next to them as a new room was being sourced that was ready. They carried on laughing and joking in their home language, right in front of us. I was appalled by this. It took us by surprise. It felt like they were working in a value level hotel. They seemed oblivious to the proud standards of the rest of the hotel team who were exemplary. They just stepped over things and carried on. First impressions were really not good at this point.