Beirut hotellit lähellä Hamra Street

Plussat: Fantastic stay overall

Miinukset: Some people were swimming with their clothes on in the pool, no swimsuits! Cleaning service could improve! Reception manager needs to work on his people skills!

Plussat: every thing the staff the hotel the facilities it was amazing

Miinukset: nothing i liked every thing

Plussat: Every thing

Miinukset: Nothing

Plussat: amazing

Miinukset: the staff is friendly and amazing

Plussat: Location, very clean, super friendly and helpful staff, breakfast is great

Miinukset: Nothing

Plussat: All staff are friendly, helpful and very kind people

Plussat: The staff was very polite and helpful. They provide a variety of pillows including neck support.

Plussat: Very freindly and helpfull staff

Miinukset: Check out time could not be extended

Plussat: Good service

Miinukset: Bad room& very bad view

Miinukset: The sound isolation in the rooms facing the sea is very poor, noisy even on the highest floor.

Plussat: ok

Miinukset: No espresso,only nespresso

Plussat: the decor was amazing, the staff was very friendly, the location was great, the security was outstanding

Miinukset: Wifi speed was shocking

Plussat: Liked every thing from location to service

Miinukset: Did not like the breakfast buffet not my cup of tea

Plussat: Location is excellent; the rooms and bathroom are large and bright. The roof top pool and restaurant is nice with outstanding views of the city. The art collection is impressive. I would stay here again.

Miinukset: The opening/closing times of restaurants and pool are not accommodating. The pool closes as 6pm, restaurants open late. No charging stations for iPhone bedside. Although the art collection is impressive, there is no written information or plaques with artist names.

Plussat: Location

Miinukset: Overpriced compare to other well known 5star hotels

Plussat: Location

Miinukset: Roof Pool

Plussat: Location is prime. Areas of interest such as high end shopping and multiple great restaurants within walking distance. Easy access from and to other parts of Lebanon and airport. Service was truly implacable and could not have wished for anything different. Very modern and clean look to hotel.

Miinukset: Nothing to complain about. Did not try the restaurant but tried the bar and cigar lounge and was very impressed.

Plussat: Great welcoming, outstanding location and superb service. Loved the complimentary upgrade.

Plussat: Spacious room, excellent service, good food

Miinukset: Bed not comfortable

Miinukset: That windows don’t open

Plussat: Le Gray is the worst hotel i have ever stayed at in the past 10 years! For 500$ a night you would expect a premium service and a pleasant stay but no, nothing was pleasant about it! From check in and the incredibly rude staff especially ‘Riham’ who was terribly rude and wouldnt want to give us the room we originally booked and insisted on giving us a room with a back ugly view to the housekeeping who left the food tray dirty in front of our room and never removed it to the concierge who never booked our restaurant to the endless amount of unanswered calls or response to any simple requests like extra hangers.... Horrible 3 stars hotel with the worst staff and service! Not worth booking!

Miinukset: Torn wallpaper Broken TV in the bathtub Terrible towels and bathrobe Rude staff No value for money

Plussat: Everything was above expectations. Staff comes in first place, very hospitable and welcoming, everyone speaks English, and everyone is professional. As an architect, I loved the space and the way it was designed. The interior is really smart. Call it a landmark hotel in heart of Beiurt

Miinukset: Nothing to be honest

Miinukset: The live band show on the roof was too loud to enjoy. I mean TOO loud, and when we complained and most people were leaving, the band still insisted on the same volume.

Plussat: Thank you Nancy and the staff who were always smiley and happy to help :)

Plussat: Staff was excellent—very courteous and helpful. Rooms quite nice and comfortable, though starting to look a bit dated

Miinukset: Nothing particularly

Plussat: Location surrounded with lots of restaurants Free transportation to downtown and malls and to the airport Sea View amazing

Miinukset: Clean service not perfect as before : Tallies and bed sheets not change ever day even if its showing its already used Tea and coffee not refilled daily ( these thing happen for several rooms of mine were i had 4 rooms )

Miinukset: Everyone is smoking in the lobby.

Plussat: Rooms are very well appointed and comfortable.

Miinukset: Rooftop bar needs a refresh.

Plussat: Good location with most city attractions being very close by car Very friendly and attentive staff

Miinukset: Can a bit noisy If your floor close to the restaurant floor

Plussat: The service, the distance from everything

Miinukset: Nothing to not like

Plussat: Location, Hospitality and cleaniness were all of the best quality

Plussat: Location is perfect

Plussat: The staff, especially the front desk, Ahmad and Niveen, were amazing and very accommodating! This is now my go-to hotel in Beirut!

Plussat: I got complementary triple upgrade, the room was magnificent and the sea view was amazing.. I ordered food to the room and it was amazingly delicious..

Miinukset: The staff are friendly and very helpful.

Plussat: The staff was very friendly and helpful, location is great and safe, rooms were comfortable and clean and they allowed as to check out later than normal with no cost. I would suggest to everyone to visit Lancaster Raouche!

Miinukset: everything was great, I wish we had more days to spend at the hotel!

Plussat: The reception staff were quite nice The room was beautiful

Miinukset: It doesn’t have a pool facility When you go to eden bay they let you pay for the towel! That’s a service that should be provided by the hotel. Cleaning on the following days of the stay wasn’t great. Towels were old, so not that soft.

Plussat: The regular shuttle service not only to Airport, but also downtown and the commercial district. Also, the complimentary beach resort access is a huge plus.

Plussat: Stuff are amazing , service is excellent

Miinukset: Nothing

Plussat: Hotellin sijainti oli hyvä rauhallisen kadun varrella ja myös rantabulevardin läheisyydessä. Huoneemme sijaitsi 9. kerroksessa, joten sieltä oli hyvät näkymät merelle. Myös henkilökunta avuliasta ja palveluhenkistä ja pyydettäessä huone siivottiin perusteellisemmin kun siellä selvästikin oli vahva tupakanhaju. Aamupalalla kohtuullisen hyvä valikoima.

Miinukset: Ehdoton miinus oli se, että ensimmäinen kuva hotellista antoi ymmärtää, että hotellilla myös oma uima-allas on käytettävissä. Lopulta paikan päällä osoittautui, että uima-allas oli toisessa hotellissa 10 min bussikuljetuksen päässä, joka oli aivan liian vaikea käytännössä toteuttaa. Bussi piti tilata 30 min etukäteen ja vielä varmistaa moneen kertaan erikseen, lopulta kun kuljetus tuli niin allasalue oli jo suljettu.

Plussat: The room was clean and comfortable and had all that we needed. Duty manager was helpful and the pick up and drop from the airport was very well organised.

Miinukset: All in all we enjoyed our stay and found the hotel as we expected. Staff were helpful but there general knowledge of restaurants and bars was poor. I would advise that they understand where the most popular restaurants and bars are and also at least know how to get there. Further to this they had no idea of the city sight seeing bus and its locations. It would be an advantage to know this for your guests especially if they hadn’t researched it beforehand as the local stop was within a short walk. If they had information on the times this would of taken the guess work out of the equation.

Plussat: The location, the staff, the spacious rooms.

Miinukset: The corridors smelled really bad and were not air conditioned. We loved the free access to the Lancaster Eden Bay, it was amazing.

Plussat: The staff are very friendly especially Wajih

Miinukset: The furniture is old

Plussat: Friendly and helpful staff. A convenient shuttle (24 hours) to the airport

Miinukset: The shower head was somewhat damaged and it sprayed more water from its side than its head. Tile floor needed some cleaning.

Plussat: Great location, facilities, pool, beach.... Etc Great staff, Maya at the reception was exceptional in promoting the hotel and taking care of our needs and late check out process. A definite revisit for our next trip to Beirut

Plussat: Friendly staff, clean rooms , check in/ check out easy process

Plussat: We spent a couple of days in the hotel! We had a good experience starting from the check in process with Maya on the reception and ending with the check out with Rayanne. The breakfast buffet was outstanding, and we had a lunch in the lebanese restaurant Madinati where the food and service were good. The room service was a bit slow, but they’ve never missed an item. Overall, it was a very good experience and I definitely would recommend it for others. I would like to praise the role of Rayanne in making our experience a memorable one as my daughter had loved her a lot and she was very sweet with her.

Plussat: Very nice location pool beach easy access to all beirut Beautiful scenary Woold recommend

Plussat: Amazing staff.place.enjoyement.relaxation.food memories. People smile.loyality.management follow up for every thing which can made us happy Thanks for them all Mr.chatbeal.mr Josef.heba. shisha man moretz All of u r so professional and thank u

Miinukset: Nothing

Plussat: Amazing views from the hotel, rooms clean and spacious. Great pool area. Short journey from the airport and very central. Short taxi ride to Mar Mikhaël and Hamra.

Plussat: Location , pool , food , staff

Plussat: Breakfast, staff, reception very welcoming

Miinukset: Bed wasn’t comfortable

Plussat: Everything was perfect

Miinukset: Non

Miinukset: I was charged parking fees for my car.

Plussat: Everything good

Miinukset: No problem

Plussat: The clearness and the breakfast

Miinukset: The receptionist was rude the wifi out of service for more than 24 hours and when I asked why ? the receptionist answered rudely " it's not working what should I do" I 've asked for an iron and I got it after 1.15 hours and after 3 calls to the reception ..although itis an apartment and should has an iron in each room I don't like the hotel I visited many other hotels in same area "cheaper" but I was more happy

Plussat: Excellent location, new facilities

Plussat: Location

Miinukset: 3 cockroaches in the bathroom, hotels reaction was as if it’s normal! Noisy hotel specially for those light sleepers Non helpful staff Bad breakfast Not recommended at all, definitely not a 4 stars hotel

Miinukset: The room was very close to the elevator, thus, it was too noisy especially in the morning with the movement of room service staff and other guests (including children).

Plussat: It's kind of basic hotel, I like the location that gives you access to all popular hangout places in Beirut, close to restaurants and convenience stores.

Miinukset: The room has a small cooking corner (at the entrance) with a small stove and microwave, I didn't like this idea much as it just kills the space as the room isn't that big, and not everyone will use this facility. The gym is so tiny with a single broken machine.

Plussat: All is good

Miinukset: Music sound from the bars facing the hotel

Plussat: Location

Miinukset: Well, restaurant stuff were so rude. I have been there eating for 2 days and no one asked if i need anything. But in my 3rd day i went down to eat my breakfast early . So i got my food and sat on the table and everyone of the employees were whispering something until one of them came and ask what room im in (( they just made me feel like homeless and looking for food ) i was trying to convince myself to believe that was that suppose to be but there are 4 people came after me and no one asked them anything I would not go again and I wouldn’t recommend it for anyone

Plussat: Great staff at the reception

Plussat: Location is nice and rooms are clean. This is our 4th visit to Gems, but expectations fell short this time.

Miinukset: Breakfast is mediocre and couldn't connect to the internet in our suite.

Plussat: The bed is not bad.

Miinukset: Rooms are stinky, with damaged furniture by burning cigarette spots. Shower is full of fungus. Disgusting! I saw 2 rooms. Both same problem. At the desk they upgrate your room to a suite and then ask for good reviews. Breakfast is very poor. Broken coffee cups, dirty tables. Wifi is bad as well. This hotel feels like a trap. Good reviews, shiny hall, but the room is very bad. At least the ones I saw. Water was staying in the sink, even I told them, it stayed like that for 7 days! They don't care. I was supposed to bring them a big group in September, but sorry, no way we'll stay there. This hotel needs a new manager that controls the rooms properly and not only asks for good reviews. They will get them when it's really clean, without playing games with customers.