The Ritz-Carlton Berlin

Beautiful interior and quite room.

I expected too much from Ritz, I guess. First of all, I cannot control the lights with buttons next to bed, malfunction, so every time I need to turn on or off, I walked all the way to the front door. Secondly, they didn't place hair dryer. I really don't need it so I didn't call the reception. Maybe it's 'well' hidden? For me it was painful hide&seek and decided not to use it - anyway it was not that important for me. (I told the reception about it when I checked out for other customers.) Thirdly, then I used the tea lounge for light snack during the day time, yet the lady is friendly but very unprofessional especially for this 5 star hotel tea lounge. I ordered coffee, cake and juice. They forgot the coffee and brought cake first without any drink... then "much" later juice and then.... no coffee. I asked them to bring the coffee in a polite way and her respond was "what?.." for a few sec and then "oh yes.." and that's it. No apology or any excuse. She was not rude at all but that was a bit strange for me. I like the interior and the taste of cake but service level made me really uncomfortable. So overall, not value for the money. Lastly, breakfast... really plain or quite special or healthy options or variations. You can see this kind of breakfast for 3 star hotel in any major cities these days. I'd recommend that you go to any hip cafes in mitte area to have cool breakfast if you are not busy in the morning. Cheaper and much better options & taste. Yet, service was super friendly! I've been to non-franchise and local 4 star (or 5) hotels in other areas but their room interior, condition, service level, and even breakfast were way much better - and of course, they were cheaper. I think Ritz became one of those plain franchise hotel and no effort anymore to develop their level. Definitely the whole experience was not 5 star for me at all and no value for money.