Beau Rivage Resort and Casino

Not what I expected

The lobby and outdoor areas are very nice and inviting. Beau has reputation of being best in Biloxi. I

The first room was on the third floor where the only view was a rooftop with construction. Asked and was given a room on the 18th floor only to walk into a room that smelled like a stinky dog. Maid called someone to disinfect. He came and sprayed some air freshener which lasted a few minutes then the old smell came back. This hotel is over 12 years old so could use some extensive deep cleaning of floors, carpets and grout in bathrooms. Also need to upgrade beds. They are very hard and uncomfortable. Food at The Terrace was not good. Ordered the etoufee. Very salty and hardly any crawfish; shrimp dried. Waitstaff aloof and unfriendly when asking for bread. Had to ask three times.

My door to get in the room was terrible.

The room was when I was able to get in it. I made 6 different trips to the front desk to get my keys programed. Security had to unlock my door both times I was able to get in the room. I think facility is an excellent place, but the hospitality is lacking. You would think after all my trouble there would be something. I was very disappointed. This is the first time I've ever done a survey. I'm sure it will come of nothing.