Sonesta ES Suites Birmingham

There was plenty of room

Was not told about the additional $100 holding deposit until we arrived. Housekeeping needs to do a better job and give you enough towels,blankets,etc.for the number of guests. There was no shampoo conditioner or soap at all. There was lighting coming through around the door at night and the toilet was constantly running.

Great location, tons of space, very cozy

Maybe it was due to arriving late (after 8pm) but we didn't experience friendly staff until we had to call the front desk the next night, and then upon checking out (normal business hours). The carpet was so bad, unfortunately my travel companion was the one to point this out and there was no going back, pack slippers

Big enough space

The unit was dirty the light in the bathroom was out it took 4 hrs to have it replaced. The tv downstairs did not work no one never came. One of the globe's on the fan was dangling as well as had a cracked glass so couldn't use the fan due to fear it would fall. Oh and they came took all of the towels but left none when I went to get towels they only had 4 hand towels and 1 bath towel.

room was clean

parking lot dirty, and the clientele not what I would have wanted in a 3 star