The Newbury Boston

Low quality for the price

Location was prime.

Accommodations were underwhelming for the high price. Also attempted to contact the Concierge 3 times to arrange a special birthday flower arrangement for my wife. They never called me back. THREE TIMES.

Fancy place, but the maintenance is spotty.

A shower with black mold is gross, even if it is marble. The clock made funny noises about 2am. It wasn't the alarm, maybe a failing battery backup, Thought the maid fixed it, but nope. Only solution was to unplug it. Mentioned it when we checked out. On our last day we left the room for the day we left the AC on to keep the room around 68 deg, imagine our surprise when we returned at 7 pm the room was 87 deg! The AC was no longer functional, and per the "engineer" they sent up the only solution was to open windows. As a result we got to listen to the large air handlers all night. The last day we decided to try the breakfast buffet, the food was okay but certainly not worth the $25/ea! The best thing about this place is the location.

Room

Services, good people

nice hotel, they gave me a room with a fantastic view of the boston common and skyline

not an issue with the hotel, just the location lacked some basic supporting retail like a drug store

Location and quality of the hotel.

The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.

location