Brookfield hotellia

Plussat: Breakfast was very good. Lots to choose from. The beds and pillows were so comfy!

Miinukset: Nothing

Plussat: Breakfast potatoes

Miinukset: Pool area was small and lousy with children

Plussat: Kids loved to swim. Breakfast was great.

Plussat: Convenient location. Suites with separate bedroom.

Plussat: There so nice area

Plussat: Great breakfast; convenient location; comfortable roomtrs

Plussat: Close to a lot of amenities

Miinukset: Pillows were extremely uncomfortable. And pool chemicals were strong.

Plussat: Great facilities, breakfast and staff!

Plussat: breakfast was excellent. Dining room clean and inviting.

Miinukset: Perhaps a ramp or wider step area in the back entrance. It was a little tricky to maneuver with a suitcase and other items in arms. Otherwise it is a great place to stay.

Miinukset: I picked up dog poop in the area of the elevator. I realize that it was from a rude pet owner but I just wanted to let you know. I would not have mentioned it, but felt I needed to on this questionnaire. I’ll always stay here.

Plussat: Location

Miinukset: Heat/air did not work in our first room which was a King Suite ...new room was a smaller regular king room ...no reimbursement for staying in a cheaper room.

Plussat: When we checked out, hotel employee at the front desk was outstanding.

Miinukset: We were continuously woking up thoughout the night because of some pounding noise that come and go. That continued into the next day.

Plussat: Spacious, comfy Good manager's reception

Miinukset: Omelets were disappointing

Miinukset: The online pictures of the room made the room appear much larger than it really was and it was because of those images I chose your hotel. Okay for the price, but would've gone next door for a few extra bucks.

Plussat: breakfast

Miinukset: linens were not refreshed, limited housekeeping

Plussat: Excellent breakfast with many options. All public guest areas were kept neat and tidy. Suites were nice and staff was fantastic. Overall great stay!

Plussat: The morning front desk woman was very nice and personable. She made it right when we had a deficiency with the room.

Miinukset: Everything is quite expensive.

Plussat: Awesome stay- friendly staff and clean

Miinukset: No

Plussat: Breakfast was very good. Food was hot, and made to order omelets was great. Hotel was very clean.

Miinukset: Pillows was to soft. Could have told us how the heater worked for both rooms. Could have cleaned off the sidewalks they did have snow on them.

Plussat: Everything

Plussat: Rooms are fantastic! Hotel reception & breakfast are both outstanding

Plussat: Everything was great. Super nice, upscale, and clean, staff very friendly and helpful, BREAKFAST WAS AMAZING.

Plussat: Location

Miinukset: Undusted, originally told there were no adjoining rooms, over pool & room smelled of chlorine, asked if we could be moved, were told nothing available..hotel NOT full, plaster peeling & falling from window..not vacuumed, water pressure/temp disappointing

Plussat: The separation between sleeping area and "living room". Excellent breakfast options. Kudos to making egg dishes (i.e. scrambled eggs, omelletes, etc.). Drinks and snacks offered between 5:30-7:30 PM.

Miinukset: Bathroom door was "peeling off". There were three of us in the room, but only two sets of towels were provided. Housekeeping did not take towel left on the floor, but took towels left hanging.

Plussat: The room was clean, view of the courtyard was amazing, and quiet floor even though we saw several students in the lobby. The pools were amazing! My back hurt much when we arrived, not when we left!

Miinukset: I was so sad that my husband did have a mold reaction from our room he is highly allergic to black mold. Someone may want to check that out..it might need the venting checked out.

Plussat: The room was clean, quiet, and bed very comfortable. The staff very friendly and helpful.

Miinukset: The bathroom was very cold, and there was no way to keep the door open to warm it up from the warmer bedroom. Why is there no heat outlet in the bathroom? It would make it much more comfortable. Also we’d have enjoyed breakfast to be available

Plussat: Nice size room with extra lounge seat. Large bathroom with separate sink area. Coffee pot, microwave, and mini fridge were convenient. Pull out table for extra in room dining space was a plus with kids.

Miinukset: There were toys left from the family before so I had concerns about the cleanliness of the room.

Plussat: Very clean and staff was very nice

Miinukset: No continental breakfast. Menu was a little high priced for us

Plussat: Everything was great

Miinukset: No

Plussat: Water was 4 dollars I didn't like that.

Miinukset: Jacuzzis in Suites would have been better, and I didn't like the price of water.

Plussat: Nice comfortable room. Had refrigerator.

Miinukset: NO microwave

Plussat: Excellent customer service. The entire hotel was clean and kept up.

Miinukset: Distance to walk to lobby etc.

Miinukset: room right next to slamming door for stairs all night and early morning.

Plussat: We were in town for a NICA race at Minooka Park. The location was convenient to the venue, which made it convenient to drive to and from our event. There were nearby restaurants that were good,and the hotel and grounds are immaculate.

Miinukset: The elevator service was very slow, there did not seem to be quite enough staff for the number of guests, and our bathroom had a few stray hairs in it when we checked in.

Plussat: The bed was very comfortable, large and the sheets/quilts were great

Miinukset: The bathroom. The tub and such were dated. The sink area was fine

Miinukset: Bathroom was very small...much smaller than expected

Miinukset: First room smelled bad of smoke they put us in a new room that had a musty smell front desk didn’t apologize at all just acted like it was no big deal. Would not stay here again dates & run down!

Plussat: The kitchen in there

Miinukset: If it have a kitchen it should have a table to eat on

Plussat: Staff was super friendly. Above average breakfast.

Miinukset: The bed was a little softer than I like.

Plussat: Bed was super comfortable. Rooms were quiet. Nice variety of food for breakfast. Great location. Would stay here again

Miinukset: Shower pressure could have been a little stronger

Miinukset: That the pet fee is $100 non refundable. Make it more manageable

Plussat: Very comfortable bed, very quiet & away from traffic noise. Friendly staff & easy check in.

Miinukset: No hair dryer in room.

Plussat: Friendly staff and great rooms. Had an issue with refrigerator and staff handled asap with no questions asked.

Miinukset: The pillows need improvement.

Plussat: Convenient location.

Miinukset: Very hot duvet on bed. Either freezing or sweating. Very small toilet that was never cleaned during our 7 night stay. Same breakfast every day: fried eggs and sausage patty. Room had a musty smell. Not what I would expect from a Marriott brand.

Plussat: Staff amazing, clean abd fully equipped

Miinukset: Nope

Plussat: Great location

Miinukset: Someone in an adjacent room was smoking all night and our room smelled like an ashtray. We left early because the smell was unbearable and the staff said there was nothing they could do about it

Plussat: Nice staff and clean.

Miinukset: Breakfast was a little weak.

Plussat: The staff

Miinukset: Old, outdated and not very clean

Plussat: The breakfast was very good and the staff working the breakfast was awesome.

Miinukset: The front desk clerk was crabby. The hot tub was filthy. Black scum on top of foam. Blechhhhh

Plussat: The rooms have been updated and the bar/restaurant on site is a nice bonus when traveling. Very friendly staff

Plussat: Location, value and amenities.

Miinukset: Breakfast could of been hotter, just warm meats. Could of used a couple more hangers.

Plussat: The staff, great breakfast, location and comfortable bed. Overall great experience at this hotel.

Miinukset: Shower door arrangement was unusual, had to reach through the water from shower head to adjust it, in fact had to stand in the shower to adjust it. Room 215.

Plussat: The staff was friendly and helpful.

Miinukset: I could no get a luggage carriage and there were no other ones. The staff was honest about it and it was ok.

Miinukset: Nothing, I wish I didn’t had to be so busy to enjoy the facilities more. I’d definitely come back to the hotel

Plussat: Location, amenities and value.

Miinukset: Breakfast could of been a little warmer.

Plussat: The hotel is very nice and clean. It seems recently updated and the atrium/pool area is beautiful. Breakfast was adequate. Housekeeping staff were kind and helpful, as was our waitress in the adjoining restaurant.

Miinukset: Management and front desk staff were rude and downright surly! All in our group shared the feeling that everyone we encountered hated their job. Because of this, I probably will not use this hotel again. Did I mention that we had a total of 9 rooms?

Plussat: Location, amenities and value.

Miinukset: Some breakfast items could have been a little warmer.

Plussat: Everything was great! I liked that I couldn't hear anything going on next door or in the hall.

Miinukset: It was all good

Plussat: The pool area is beautiful and nice. The breakfast is well laid out and amazing.

Miinukset: The front desk was rude and very inflexible.

Miinukset: Very clean, modern, and quiet place to stay. Roomy and well-appointed. I would gladly return!

Plussat: The location

Miinukset: Door wouldnt shut correctly

Plussat: the people were amazing. So helpful and kind.

Miinukset: The floors were full of salt from the winter snow. Could of used 2 cleanings a day.

Miinukset: The TV was on in the room when we arrived but we learned later that the TV will turn off while watching it and then turn on at random. I had to turn it off at least 25 times while we were sleeping. Breakfast items were cold (eggs, sausage and biscuits & gravy. Gravy was very lumpy due to being cold.

Plussat: siisteys ja uima-allas

Miinukset: tarvitsivat 2 luottokorttia sisääntullessa, mitä en ymmärtänyt Kylpyhuone amerikkalaiseen tapaan varustettu.Ei käsisuihkua, lattialämmitystä, tohveleita eikä suihkumyssyä.

Plussat: Very Clean

Miinukset: Not that I can think of.

Plussat: The bed was quite comfortable. Not the case at many hotels.

Miinukset: Their breakfast dining room did not support the crowd. I had to take my free breakfast back to my room. All tables were full

Plussat: in comparison to other Hampton's the breakfast was poor. The main dish was not appropriately cooked. No individual yogurts. Fruit was old or freezer burned.

Miinukset: My room was next to the elevator and proved to be a bit noisy. The room was also very small compared to other Hampton's.

Plussat: We didn't have the breakfast. We were a little uncertain about the room when we saw how close it was to the elevator (Room 229), but it was a corner so there were no issues with noise.

Miinukset: Air conditioning was on when we arrived and it was 40 degrees outside so it took a little bit to warm up. Breakfast just didn't look too appealing. We had seen a commercial the night before about Hampton Inn breakfast with Smoothies, so we were kind of looking for those.

Plussat: Convenient location, clean, quiet and restful bed.

Plussat: All of the employees that I had contact with were friendly and helpful. The room was clean and perfect for my needs.

Plussat: The hotel was very clean and the staff were very pleasant.

Miinukset: I expected that the room would be larger.

Plussat: The bed will hypnotize you

Miinukset: Not at all

Plussat: Location

Miinukset: Bugs in the coffee pot. Noisy all night.

Plussat: Clean, quiet, very nice. Staff was very friendly.

Miinukset: The food prices were higher than I expected, so I didn't have a meal. $11.99 and $13.99 for breakfast, and a small carton of milk cost me $3 when I wanted some to go with the delicious trademark DoubleTree cookie.

Plussat: The rooms are clean and spacious.

Miinukset: They put me in a room that had an adjoining room. I was by myself and there was a noisy family in the adjoining room. They need to soundproof the rooms/adjoining door. I could hear everything.

Plussat: Beds were super comfortable, room and lobby were gorgeous, sundries shop, hot tub was nice and hot and not just lukewarm like a lot of places, we were able to book another night through hotel and we received a discounted rate because we didn't receive our breakfast bar passes upon check-in, great service overall, warm cookies upon check-in

Miinukset: Low placed showerheads (if you're close to or over 6 feet tall, you're screwed), pool and hot tub needs remodeling, location is a little weird, room hallways are modern but very gray so it feels dark and drab

Plussat: Yummy warm Cookies

Miinukset: My family and I are sick because they decided to have the air on in the pool section. No one was at the front desk to address this issue.

Miinukset: Pool needs a lot of work was not inviting chipped paint and rust

Plussat: Very nice lobby

Miinukset: The pool/hot tub are in desperate need of a cleaning. The tile and grout are worn and moldy.

Plussat: Clean, comfortable bed, spacious, refrigerator, microwave, friendly staff

Plussat: The pool was cool

Miinukset: You can’t open a window

Miinukset: I was surprised that there is an extra $25 to adjust the room temperature.

Plussat: The property is very clean and welcoming. The previous couple of nights we had been traveling and not so great hotels, but ending up here at this hotel was such a relief, it was so clean and our room was perfect! The check out time was very nice as well so we had time in the morning to enjoy our stay and relax.

Plussat: strictly chosen for location

Miinukset: include breakfast

Plussat: Staff was so nice. Rooms were clean. Restaurant was great.

Miinukset: Wish there was a hot tub in the indoor pool area.

Plussat: My overall stay was amazing. The staff always greeted you with a smile..This will be my entire family getaway hotel. Sheraton rocks❤❤👏👏👏👏👏

Miinukset: Nothing nothing nothing

Plussat: Clean, convenient, friendly

Miinukset: No

Plussat: The staff was very nice and accommodating. Very helpful on where to park to be closer to my room.

Miinukset: Nothing comes to mind.

Plussat: Staff, breakfast, cleanliness

Miinukset: N/A

Plussat: Clean and very well kept! Starbucks in the room, plenty of pillows firm bed .

Miinukset: Bathroom was a bit small, but excellent, clean! Tv was on the smaller size.

Plussat: The service

Miinukset: None

Plussat: Everything was very nice! Staff was great and food was amazing from restaurant and bar. Loved the call from the front desk upon arrival at room to see how everything was for us.

Miinukset: The only thing is that the pillows were uncomfortable. Also the ice tongs had a mold buildup on them so obviously didn't use them. Besides those minor things we had a great stay and will be back!

Plussat: I love the friendly staff and the room was very clean

Miinukset: No everything was great

Plussat: The location and the ease of on and off the hwy

Miinukset: They gave me a room that was already occupied, gave a very nasty scare to the woman inside, rightfully so plus why I would like to know that a hotel would accept deliveries at 6:00 AM from trucks with warning back up beepers? Unbelievable

Plussat: Nice place to stay.

Miinukset: No

Plussat: Fast check in Clean environment

Miinukset: No. Everything is fine

Plussat: I got a great rate and the staff was very friendly, accommodating.

Miinukset: The refrigerator ( freezer) and ac/ heating units were both extremely loud. Caused me to not get a full nights sleep. Disappointing.

Plussat: Front desk staff

Miinukset: Everything was wonderful

Plussat: the hotel staff was available 24/7, quick check-in and check-out process, I did like that the rooms had a full fridge and mini-kitchen in it, I liked that we could control our own heating/AC.

Miinukset: bed did not have comfortable sheets/comforters/pillows, thin blankets/pillows. I asked front desk about, they said all they have and that they could give me was the thin blanket, could hear noises from the other rooms too, doors and voices.

Plussat: Staff was very helpful, friendly. Price was perfect for my needs.

Miinukset: Had problems with internet access. Couldn’t get it to work well without going outside and my room was close to the front desk, internet router. Not sure what happened there.

Plussat: Staff is awesome

Miinukset: No cleaning of the room or bed making or toiletry refill when staying less than 8 days unless you pay $10 per day for service fee

Plussat: Location

Miinukset: Mattress was terrible. Check in awful

Plussat: it was great!

Plussat: Good no frills hotel at a good price.

Plussat: Nice people. Quiet location, yet close to everything.

Plussat: Big hotel

Plussat: Location

Plussat: I liked I could open my door & smoke right there.

Miinukset: The staff, at first bc I checked in about 10ish that guy just had a long day, but the next to shift was worse and the whole family was just extremely rude, will never stay there again just for that, but especially because they kept running my gift cards as debit cards until they were locked and took 3 business days to get the pre authorization money back, the whole family there are scam artists and then they weren't going to give me my deposit back (paying cash add $100 btw) because of my late check-out, which they said ok when I requested one. As soon as I mentioned cops they were putting $ in front of me and couldn't get me out the door fast enough. CROOK$!

Plussat: Location, bed as very comfortable, good value. I missed breakfast because I woke up too late

Miinukset: I think breakfast hours should be extended on the weekends everyone isn’t a early bird

Plussat: I liked the breakfast it was great. The employee that made the breakfast did a great job.

Miinukset: The tub sucked. it had a cover it and it moved everytime you got in it.

Plussat: location

Miinukset: The overall appearance of this hotel was poor. Hotel needed repairs and general maintenance

Miinukset: We did not end up staying, our room smelled like smoke even though it was supposed to be non-smoking. The bathroom was not very clean and the furniture had stains on it.

Plussat: Location

Miinukset: The hotel staff charged extra to opt for room with two queen beds.

Plussat: The property was ok the rooms were clean the bathroom fixers need to be Cleaned much better or replaced staff was great hall need improvement as they are very unkept

Plussat: value for money met expectations

Miinukset: free breakfast -- not great

Plussat: The location was good. Quick/easy breakfast was included.

Miinukset: it looked run down. outside walkways needed paint, there was a broken window. curtains did not close properly and bright outside light shone in all night. lots of commotion outside.

Miinukset: Well when we checked I requested a late check out at 12 noon and I watched the desk attendant type it into the computer. At 11:09am the next day, house keeping knocked at the door but by the time I got there no one was at the door. 6 min later the phone rang and the person on the other end was rude and very short with me. Asked if I was staying another day, and I told him I requested a late check out at noon, he stated he didnt see anything, I stated I saw the desk attendant type it into the computer, he said said noon then hung up on me. Less then 10 minutes later another knock at the door and the cleaning man asked me in very bad English what time I was leaving, I stated I just told the person on the phone I had a noon check out, he said yes, what time, 3, 2, 1... I said noon... 12 o'clock he said ok and walked away. Extremely annoyed and the rudeness of the staff at the end of my stay. I have stayed at this location many times but this times was very disappointing!!

Plussat: The beds were very comfortable and rooms are clean

Miinukset: Lighting is a little dingy

Miinukset: Nick's on walls. Water damage on ceiling poorly repaired. Crooked towel rack. Very poor renovation work.

Plussat: Staff was friendly. Jose's Blue Sombrero is an excellent restaurant within walking distance from the hotel. There is shopping very close by and also within walking distance.

Miinukset: The Hotel needs to be updated with refrigerators and microwaves in every room along with additional toiletries. Also, some friends of ours also stayed there and there was mold and old food all around their room. Cleaning staff needs additional training. In our room, we didn't get a new bath mat in the bathroom, our kleenex was not replaced when it ran out and our coffee was not replaced after we used the last one. We will stay there again if they get their act together.

Plussat: Stop lying

Miinukset: Everything

Plussat: Convenient to stores and food ..

Miinukset: The breakfast selection was extremely small.. especially for being a Sunday morning..but for the price I was satisfied overall with the room

Miinukset: No hot water in bath/shower. Allows dogs in room and evident they do not clean well after animals.

Plussat: Location

Miinukset: Room was smelly. Ceiling nasty with mold. Not clean. We were told we could not move rooms. Employee too busy talking with friend. On the plus side, I dropped an item before leaving the next day and the housekeeper ran it out to my car. Very sweet girl

Plussat: Location

Miinukset: Asked at check in not to be disturbed. Was woke up first morning at 9 by housekeeping even with a do not disturb sign in my lock. Next morning was woke up at 530am by phone wake up call. I did not request a phone wake up call. Very frustrating

Plussat: The staff was extremely friendly. Conveniently located. Pumpkin waffles.

Miinukset: Not really. The reviews made me nervous about the cleanliness of the hotel, but other than the age of carpet and stuff it was nice enough.

Plussat: Breakfast included though I’d expected a hot breakfast - this was the case when traveling within the last couple months.

Miinukset: Musty smell in the room. Very cool in hallways. Noisy - not sure if it was next room or what but tv ran all night-either volume or thin walls, probably combination. Located at back of facilities so wake up with dumpster emptying. Dusty fan in bathroom. Difficult to get to off main road-did a couple loops before I found my way.

Plussat: Convenience

Miinukset: Dirty carpets

Plussat: I was charged twiced. Breakfast was cold. Room was gross. Bathroom was even worst.

Plussat: Very close to stores and restaurants

Miinukset: No hot water, bathroom sink didn't drain very well.

Plussat: Location was good.

Miinukset: Hotel is in a drastic need of renovation. The rooms were smelly and carpet looked dirty and had stains throughout the hotel. The were tons of dust in the bathroom air vent. Shower dripped constantly and there was no hot water.