Hotellit lähellä Chicago Greater Rockford

Plussat: It was very clean. The staff was friendly. The shower and beds were fabulous. A welcome relief after a long day of travel!

Miinukset: No

Miinukset: Bathtub faucet ran the entire time. No maintenance on site

Plussat: The staff was very friendly.They made sure we were comfortable, and any questioned I had they did not hesitate to answer. Also, We had forgotten a few items at home and the staff was pretty good about getting us those items to make our stay more relaxed.

Miinukset: There was alittle dust around the lamps but I am a housekeeper myself, and I know it is not easy to get everything perfect. It's impossible. So no harm done and my kids had a great time.

Plussat: I loved the atmosphere when you walk in the hotel. Beautiful fireplace. The room was perfect. I liked the setup of the room too. Staff was great. Very helpful and polite. Great location. Close to stores and restaurants.

Miinukset: No.

Plussat: Great location, clean and comfortable rooms.

Miinukset: No

Plussat: I loved the setup of the room.The colors were great.Staff was wonderful.And I would definitely come bk.

Miinukset: Only that the pool was not open at the time.But I understood why.

Plussat: The 2 separate rooms

Miinukset: Did not like animal friendly. I felt animals might sleep in same bed and use same dishes.

Miinukset: There was no free breakfast. There was a extra charge for that.

Miinukset: Overall awful experience.

Plussat: The staff is very personal and always ready to greet you and assist with any need.

Miinukset: I booked this hotel online using the pictures they showed of the property as the reason for booking. I was surprised when my wife and daughter arrived at the hotel and were afraid to exit the car to go in. They eventually did go inside and there were HOLES in the ceiling going down the hallway and several rooms were BOARDED up. They looked at the room and decided to go somewhere else. I called to cancel the reservation but they would NOT cancel the first night. They did refund the other 2 nights that I had paid. STAY AWAY FROM THIS PLACE. It is nasty and smells and they will not give you money back once you've booked. Totally disgusted!

Plussat: Everything was wonderful, very courteous staff, breakfast was wonderful. The location is Awesome!!

Plussat: The room was good

Miinukset: Was not advised of extensive construction throughout. Was required to transit dusty dirty hallways. Wife refused to enter. I did not sleep there or use bed. $80 wasted.

Miinukset: Fireplace didnt work. Phone not plugged in. Facilities looked worn and delapatated

Plussat: Nice place, spacious rooms , right on the river with a nice view out the windows in the room

Plussat: Customer service was great from the front desk to the breakfast people. Our room was clean and comfortable. New GM was there to help the guest and gave us some information on the hotel history. Decor is not cookie cutter and interesting to look around. Good breakfast.

Miinukset: A hotel map would be nice as you have to wander to find the pool and bar but it was cool looking at all the little special decor items Needs some updating and deep cleaning. Doors and carpet edges showing lack of care.

Plussat: The views of the river are beautiful. Beautiful old woodwork in the reception area.

Miinukset: Walking in, you can tell this resort was once something special but it hasn't been kept up. There is a strange juxtaposition of old and classy with new and tacky. The couches in both our rooms had holes and the stuffing was hanging out. The wallpaper was peeling off the walls. Other furniture as mismatched and old. They seem to be very short staffed so service was lacking. Breakfast food, though acceptable tasting, was empty more often than full.

Plussat: For me the make or break it is 1. the bed & 2. the shower. Both were excellent. The gentleman that checked us in at close to midnight had a great attitude and was super helpful.

Miinukset: Still some remodeling going on that really stuck out given how nice most of the facility was

Plussat: Hotel was very affordable and room was very big. As Far as I could tell everything was clean. We did not need much but the staff was helpful.

Miinukset: Hotel looks like it is closed. Looks like it was at one time a very nice conference center but it needs a bit of work to get back to 4star. No bar or restaurant.

Plussat: The place is in tatters.

Miinukset: I left a wireless headphone and a charging block in the room. One hour down the road I realized it was missing and I called the hotel And they cannot located in the room that I was just in. I am 175% sure the items were exactly where I left them so I find it hard to believe they could not find. Items that are no value to someone else, but inconvenience for me to replace

Plussat: The bed was comfortable, lobby was cool and funky.

Miinukset: First room had a broken window and smelled bad! Continental breakfast included the worst "eggs" ever and rotten milk!

Plussat: We enjoyed our stay very much , breakfast was very good .

Plussat: The front desk was super in trying to alleviate all the problems we encounter upon arrival and in the next 2 hours.

Miinukset: At one point in time this hotel was probably a wonderful hotel. It's past its prime now.

Plussat: Consulted Booking.com

Miinukset: 1) The bathroom toilet was not working at all; 2) non shampoo and no conditioner in the room; 3) limited breakfast; location is the most positive feature of this inn.

Plussat: the view and the food.

Miinukset: the beds,

Plussat: It was very clean and staff was very friendly.

Miinukset: I was first in Room 111 the bed was super hard and there was a constant noise coming from the bathroom. I found it hard to sleep. I asked for a different room for my second night and rm 108 was perfect. No noise and the mattress was very comfortable.

Plussat: The sleep number bed and rain shower was amazing!Friendly staff. Big room.

Miinukset: Unfortunately the pool was very cold and the hot tub was lacking the jets to make it a real hot tub. Was more like a big bath tub with hot water. Breakfast was not included either.

Plussat: Such a comfortable room and beautiful hotel bright and welcoming.

Miinukset: Such a limited menu

Plussat: The bathroom was recently remodeled to good, not great, standards. The bed was very comfortable. The sheets and pillows were very high quality. The small bar and restaurant, though old school, had good service and reasonable prices.

Miinukset: The sofa was something you find in your grandmothers basement. The lobby looks original from the 1980's.

Plussat: Loved the tall shower. Nice beds.

Miinukset: Not really

Plussat: Spacious. great staff.

Miinukset: Hot tub was not working.

Plussat: Very nice room and comfortable bed

Miinukset: No

Plussat: Clean rooms, friendly service. I would recommend this hotel to anyone.

Plussat: No.

Miinukset: Construction was going. Workers banging till 8 o'clock at night. Mattress on pull out couch had stains all over it! Absolutely disgusting!!!! Bartender at the restaurant was either high or drunk and dressed inappropriately! Elevator inspect was expir

Plussat: The hotel exceeded our expectations. The staff & accommodations made our stay fun.

Miinukset: I can't think of anything.

Plussat: The hotel was amazing clean comfortable overall worth every dime

Miinukset: They allowed some to charge a meal to my room , they did remove the charge however they need to find a way to verify room numbers

Plussat: Clean and modern

Miinukset: No

Plussat: The staff was very friendly and willing to help or answer any questions. The room was decent, fairly clean, decent size for 2 people. It was within decent distance of just about everything (mall, restauraunts, etc).

Miinukset: The bed was hard, hurt my back and arms. The pillows were so soft though that you sank into them and they did not offer neck support. I found a toe nail in the bedding. The grab and go breakfast is not good. The muffins are so dry I couldn't even finish one.

Plussat: New and clean room.

Miinukset: Not setup for morning "on-the-go" breakfast and coffee as advertised. Once an item is gone (like coffee) it's gone.

Plussat: Staff courteous, pleasant, helpful. Good housekeeping.

Miinukset: Outdated appliances, bed covers, limited space in the lobby

Plussat: clean rooms, nice staff,

Miinukset: pool opens 10 am, breakfast was worst we have experienced , no meats, no eggs, ran out of waffle mix, ran out of juice, family items and amenities seem to not be a priority at this property

Plussat: It is clean and in a safe area near commercial options.

Miinukset: Thin walls make it so you can hear your neighbor’s dog wagging against the door at 4:30 a.m. You can also hear all sorts of chatter throughout the floor at any time. The free breakfast makes you want to go buy one.

Plussat: Great location Easy check in/check out Breakfast was decent

Miinukset: Could hear every little noise in hallways/surrounding rooms Construction right outside my window early in the morning

Plussat: Very nice place, with an ant problem. Hope they can take care of the "little" problem before my next stay!

Plussat: The Tea Tree shampoo and conditioner was amazing!

Miinukset: The small TV and couldn't get the cable to work.

Plussat: Clean modern room warm shower water

Miinukset: No wifi info given

Miinukset: The hotel rooms were overpriced

Plussat: Proffessinal

Miinukset: Bed was little to firm

Plussat: Watkins Bath Products Accepts pets Spacious room Nice outside area with courtyard Front Desk Staff Luggage carts Elevator Working A/C Pleasant smelling room

Miinukset: Courtyard door did not open with room key Bed sheets/pillowcases stunk like body oder Bed mattress was too soft for my liking

Plussat: Huge room. TV could have been bigger given the room size. Excellent breakfast selection.

Plussat: There was a lot of space in the room.

Plussat: It had a pool and fitness room. The beds were really comfortable as well.

Miinukset: The jacuzzi did not produce alot of bubbles. I might be broken.

Plussat: The staff was awesome and they allowed me early check in.

Plussat: The friendly and helpful staff. Didn't hesitate to get longer extention cord from maintenance since only one plug by bed.

Miinukset: Poor layout of room. Bed 6" from wall, no electrical plug or nightstand for wall side of bed. Had to get long extention cord for CPAP which had to go on floor. Towel rack allowed towels to hang into raised toilet lid or seat.

Plussat: Doom had a very odor smell

Plussat: Very

Miinukset: Very friendly and helpful staff.

Plussat: Location

Miinukset: N/A

Plussat: Kristina Matlock checked me out and did a great job with dealing with a rude customer, she was very nice and a pleasure to deal with at the end of this stay.

Miinukset: First when I arrived about 8pm on Friday April 10th coming from another Comfort Inn just outside of Nashville TN. I went in to check in and the woman at the desk was crabby and rude. She asked for my ID and then rudely told me to take it out and complained because the website I went through does not enter any information so she had to do it and was not happy that she had to enter in the info. I was still very nice to her and she did get a little better. After I was checked in and me and my children had to bring our bags up to the third floor and pass the pool to get there I reallized what the front desk lady was dealing with and why she may be crabby. the children in the pool were coming out in the hall soaking wet and that made the floor like a flood in the hall, they spilled there food in the hall and were up and down the elevator all night. Very rude kids and parents were not controlling them. We were staying there for my sons soccer tournament, these people with the rude children were not with any sports that I could see. When I got to our room within 20 min of being there I was walking next to the bed not even touching the mattress and my ankle hit the metal frame that was covered by the bedskirt. It still hurts today, I have a puncture wound and bruising with pain when I move my foot up. then when we got our roll away bed we had to move the chair and the dust on the lamp base was really bad. Sunday morning when I went down for breakfast it was horrible in that area very dirty, the line to check out was past the first door. Again they need to be staffed appropriately when you are booked solid. I waited in line over 35min to make my kids food for breakfast.

Miinukset: Surprise $25 fee from advertising for my pet, unfriendly desk night staff, kitchen/breakfast area under renovation so disorganized without direction, room door old and difficult to open, bathroom floor grout missing due to water damage, gross caulk lines in tub, air conditioner very noisy, the list could go on...

Plussat: The rooms were very clean,breakfast was pretty good too,staff was very freindly and all in all I enjoyed my experience here

Miinukset: Slow elevator lol

Plussat: Close to event I was attending

Miinukset: My bed had stains on sheets.

Plussat: Well the location was 1 mile from where I needed to be. Really the booking process was better than staying there.

Miinukset: Well the door seemed to have a broken hinge. The window didn’t lock all the way. Soap was probably the poorest I’ve seen. The service and professionalism from the front staff was fairly poor and seemed like they had issues, computers to laziness and if you call multiple times then they say yes to early check in but they don’t have the room clean. Seems like they are not truthful.

Plussat: Price and it was quiet.

Miinukset: It was quite a bit off the highway. The other guests I saw were staying for weeks. The room had some dirt on the floor. Toilet kept running until i took off the lid on the tank. There was an adjoining room. The floor was not level. You have to ask for shampoo. Breakfast is bagels, English muffins and donuts.

Plussat: Reasonably priced. Clean room. Don't expect much more.

Miinukset: Front desk staff not professional or friendly. They seemed confused on the check-in process for rooms booked via other travel sites. I asked for dinning recommendations and was told "that is in the room". Long line at check-out because of confusion about "vouchers" from travel sites and staff did not know how to handle. Holiday Inn's seem very hit and miss these days. Honestly, I rather spend a bit more and stay at a Marriott property.

Plussat: There was a shooting on the third floor of the holiday inn!! Did no enjoy my stay and did not feel safe! So many getto people were there starting fights and screaming! Never staying there AGAIN!!!!

Plussat: Nothing, will not stay there again

Miinukset: Carpet needs to be replaced, shower Handel was reversed, hot was cold, could not close the black out curtains and Internet was very slow.

Plussat: Pillows were comfortable

Miinukset: The following were problems for my family: 1. No bugs in the bathroom 2. Bathroom door that shuts 3. Coffeemaker in the room 4. No smoke smell in the non smoking room 5. No Kleenex 6. Only one teeny tiny shampoo/conditioner bottle

Plussat: Everything was great. Staff was super nice and helpful.

Plussat: The beds were mostly comfortable. The water was hot. Parking was close. I didn't smell any smoke in the room.

Miinukset: There was not an iron, coffee maker or even enough towels in the room. If you rent a room for four people, you should not have to ask for a fourth towel. The smoking stations are right outside the doors, so you are but in the face with smoke as soon as you exit the room. Also, two vagrants were drinking under the mid stairwell.

Plussat: Loved that it was a clean quite place for the price.

Miinukset: Didn't like that there was no mini fridge :(

Plussat: The bed was great and the room was quiet. Great pizza place (Jerry's Pizza) just across the parking lot.

Miinukset: Room was small, no place to sit except on the bed. Floor was dirty in spots.

Plussat: The hotel room was clean, the room was small, you only get the bed and just enough space to move around. If you need a iron, ask for it at the front desk. I don't know if that's the same with a hairdryer. We paid less at the front desk than the booked price though your app service, but that giving us a headache already...

Miinukset: We got double charged, and just because the check in lady (pink or redish hair lady, I couldn't read her handwritten name tag) didn't take the time to check in her computer that our room was paid off already. It was obvious that she has no customer service at all. We were in Rockford for my father's funeral, now we have to deal with agoda.com to reverse the charges and prove to them that we got double charged to get our money back. Just because she couldn't do her job...

Plussat: Everything seemed newer and clean. Room smelled a little like cigarette smoke. Bed was very firm but comfortable enough. Decent value for the money.

Plussat: Clean and comfortable

Miinukset: Only thing missing was free breakfast.

Plussat: Low cost, fresh, clean room

Miinukset: Shower drain backup flooded room

Miinukset: Everything was just terrible. The hotel was dirty and stunk really bad and the staff wasn't any better. They were more interested in being on their phones. Carpet was very dirty in the rooms.

Plussat: price

Miinukset: After trying to for 30min to get a hot shower I gave up. I told the hotel manager who then proceeded to check the hot water in the hotel from a running sink in the lobby as if he didn't believe me. He then apologized but it wasn't sincere and did not even offer to provide any form of compensation. When I arrived to inform him of this, he was on the phone walking around the lobby on a personal call speaking Indian while another woman, that looked like his wife, was eating breakfast. I had to wait for him to finish his personal phone call in another language. These managers need some customer service training big time.