Hotellit lähellä Chicago O'Hare Intl lentoasema

Plussat: Everyone was very helpful and accommodating. The hotel was close to the Donald J. Stephens Convention Center, so that was a plus. It was also near many amenities (i.e. restaurants, parks, shopping centers, etc.)

Miinukset: It was just odd that there was not a fan in the bathroom.

Plussat: Great location, clean, updated!! A hidden GEM!! Excellent price!

Miinukset: Elevators were so slow and then when one arrived the housekeeping entered first! Needs a service elevator!

Plussat: More upscale decor than most Hamptons that I've been in. The whole experience rated more than the 2-1/2 star rating that this chain usually nets.

Miinukset: No.

Plussat: Everything...zero complaints. Whenever visiting the Chicago area, this hotel will be my home away from home.

Miinukset: Zero complaints of any kind.

Plussat: Love the location and a very nice and clean hotel and breakfast was great

Miinukset: I hate the you charge to park. For the price it should be invluded

Plussat: Room was nice. Staff was professional. Good location for me.

Miinukset: Was very surprised to be charged $17 a day for parking my car. This was not a downtown, highly congested area. I looked on the site before booking for any extra charges like this and did not see anything showing extra charges. Disappointed in this.

Plussat: It is close to the AAOS headquarters. It is very close to the airport.

Miinukset: It is not close to anything else.

Plussat: The place was beautiful and clean. Very accessible, with all the needed amenities right in the neighborhood. The staff was marvelous.

Plussat: Really nice staff and i loved the pool nice area too

Miinukset: Something i didnt was that whwn i was in the room the staff opend the door two times but they did apologise .

Plussat: We drive to this location for the 24 hour pool/hot tub. Never disappoints us.

Plussat: 24 hour pool/spa. Walking distance from restaurants and local convenient stores

Miinukset: No microwaves in the rooms.

Plussat: Very clean. Free breakfast was awesome.

Miinukset: Did not like being charged an extra 15.00 to park

Plussat: Space in the roomnothing

Plussat: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.

Miinukset: It was cold outside.. just kidding.. there was nothing objectionable.

Plussat: Excellent value and room design and spaciousness

Miinukset: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.

Miinukset: Bed could have been more comfortable.

Plussat: Nicely appointed room; very good about late check in despite being busy (~2am).

Miinukset: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.

Plussat: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel

Plussat: Near Outlets?

Miinukset: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.

Plussat: Loved the valet! And the Starbucks on location! The restaurants were great!!

Miinukset: Did not like the pillows. I woke up with a stiff neck both mornings.

Miinukset:

Plussat: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.

Plussat: Didn't attend due to not being able to get to the hotel.

Miinukset: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?

Plussat: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.

Plussat: Nothing much

Miinukset: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast

Miinukset: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.

Plussat: Great Hotel chain. Always have a good experience.

Plussat: Free 24 hour shuttle service to the airport for the train was nice. Very inexpensive parking compared to downtown. Also one of the best breakfast services out there.

Plussat: Location

Plussat: Super clean - Excellent view

Plussat: Late night rate, nearness to the hotel, personal coffee make with hot water option and tea in the room, and free shuttle to the airport.

Miinukset: Not great complimentary shampoo

Plussat: EXCELLENT

Miinukset: NONE

Plussat: Close to Allstate Arena and the airport. Nice rooms and lounge area.

Miinukset: The extra charge for parking

Plussat: Location

Plussat: It was clean, the room and bathrooms were very nice sizes

Miinukset: no

Plussat: Clean, personable and respectful

Plussat: It was close to lots of restaurants as well as a Target (walking distance if you don't mind hoofing it somewhere). The outside was a little grungy but the inside was quite comfortable and roomy.

Miinukset: Some of the staff seemed to be a little checked out when we checked in--they were friendly when we addressed them though.

Plussat: I loved the interior design of the lobby spaces as well as that of the room. The bathroom especially was excellently designed with more than enough space for myself and my companion.

Miinukset: I didn't appreciate that guests who pay to stay at the hotel also have to pay an exorbitant amount of money a day to simply PARK THE CAR IN THE HOTEL'S PARKING LOT. Also, the hotel housekeeping service was poorly. They didn't clean the bathrooms well.

Plussat: all staff exceptional friendly, prompt service great location to the airport breakfast also very good

Plussat: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!

Miinukset: No Indoor swimming pool.....

Plussat: Breakfast was good. Room was spacious.

Miinukset: Provision for basic things like shaving blades

Plussat: Efficient management Everyone is friendly Good facilities Comfortable studio suite

Miinukset: Gym is a little small Far from city, but close to highways and train

Plussat: Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers.

Miinukset: Construction outside of hotel entrance was an eyesore.

Plussat: Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again

Miinukset: Mattress a little too firm

Plussat: Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again

Miinukset: Paying for parking is irritating and the parking garage is a little bit from the hotel.

Plussat: Convenient hotel for bus travel

Miinukset: Location is a drag

Plussat: Staff were personable and attentive, easy to speak with and helpful.

Plussat: Everything

Miinukset: the waiting Time for shuttle to the casino

Plussat: Rooms were spacious and beds were incredibly comfortable. Just what we needed after two days of traveling from abroad.

Miinukset: The fridge was tiny and you couldn't fit leftovers inside. The fridge also had old, gross food inside.

Plussat: Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet.

Miinukset: Big T.V in our room #302.

Plussat: Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms.

Miinukset: Parking situation is difficult when arriving and checking in.

Plussat: Great value. Very nice design. Convenient location. Polite staff.

Miinukset: Full parking lot. Long walk to the room.

Plussat: The whole interior is very good design. The fitness center is nice and clean.

Miinukset: We can overhear people talk next door and baby cry. Also, when the neighbor used to slam the door at night or maybe let the door close itself too often, that was like a nightmare.

Plussat: Excellent facilities and extremely nice and helpful staff.

Miinukset: Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.

Plussat: Checkin was quick and room was available but it was 4 pm so should have been. Shuttle was quick to the terminal on way back.

Miinukset: Had to drop car off at Hertz and Westin shuttle doesn't stop at Rental Car facility. Had to take bus to terminal and wait for Westin shuttle there.

Plussat: My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!

Miinukset: Very long lines in the hotel Starbucks. Add more staff or another coffee shop.

Plussat: I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees.

Miinukset: Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.

Plussat: Location and convenience to O'Hare meant getting into and out of town was straightforward, especially with good summer weather. The accommodations were excellent and food very good. I did not need to go into downtown Chicago for anything as what I needed was right there at the meeting venue.

Miinukset: This is no fault of the hotel's, but our meeting organizers could have considered a hotel literally at O'Hare airport to spare any need for shuttle service. Otherwise I was very happy with my experience!

Plussat: Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.

Miinukset: Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck

Plussat: That it was clean and you have till 3 to check out on Sunday.

Miinukset: You had to pay to park

Plussat: Location, van service, room for the price, VERY nice front desk staff

Miinukset: Noisy neighborhood near airport/flight path

Plussat: Cleanliness. Spacious. Comfortable.

Plussat: Very comfortable bed and great fitness center.

Miinukset: Unexpected expenses such as parking when there is no other alternative to parking

Plussat: Great forced overnight option for O'Hare!

Plussat: Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service!

Miinukset: Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working

Plussat: The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful.

Miinukset: More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.

Plussat: All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.

Miinukset: Treadmills were not in good shape

Plussat: It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special.

Miinukset: As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.

Plussat: Clean, king bed, rate was okay. Parking was relatively cheap.

Miinukset: Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.

Plussat: Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep.

Miinukset: Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.

Plussat: Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good.

Miinukset: Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.

Plussat: The hotel, staff, and location are great.

Miinukset: But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.

Plussat: clean, access to O'hare

Miinukset: No pool, pay internet

Plussat: Convenient location, staff was extremely nice and helpful.

Miinukset: No exhaust fan in bathroom just a big hole. Problems with the cooling system.

Plussat: Room was spacious and clean. Also, great customer service!

Miinukset: I liked everything!

Plussat: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.

Plussat: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

Miinukset: only good thing was it closeness to Arena

Plussat: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.

Miinukset: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.

Plussat: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.

Miinukset: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.

Miinukset: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.

Plussat: room was quiet and had good black out drapes

Miinukset: breakfast was about $20... not worth it

Plussat: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.

Miinukset: No bad comments to say about my stay.

Plussat: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.

Miinukset: Charge for internet service

Plussat: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.

Plussat: Nice room to break trip

Miinukset: Room was a little cool

Plussat: great bedding and towels i loved the shower

Miinukset: worst experience for shuttle!!! i called at 1111 pm shuttle was 7 min wait, called again at 1130 said 10 min more, called third time at 1150 and driver claimed stuck in traffic at T3!!!! i dont buy it, he showed up at 12!!! 50 minutes after i called!!! supposedly shuttle runs every 30 minutes..... terrible and no offer to compensate from the desk

Plussat: very comfy and conveniently located near the airport

Plussat: My flight was delayed so I booked the Holidays Inn to stay in Chicago for one night, and luckily, they did have availability. The room was bigger than my expectation. It has two beds in two separate rooms, which was very spacious. The facility was complete, and the staff at the front desk was friendly to me as well. It was an enjoyable experience to me overall compared to the horrible flight back to Detroit.

Miinukset: The only thing that bothered me was that the cleaning needed improving because I was bitten by something in the thigh when I woke up, and I also discovered one tuft of long hair on the surface of my pants, clearly, I was staying alone in the hotel.

Plussat: From the get go my wife and I didn’t feel very welcomed for a company in the hospitality business. We called from the airport for information about the shuttle after a long day of travel. The gentleman on the phone didn’t seem to interested to work with us. He just kind of told us the can’t do something. Didn’t seem interested in making an effort to make us feel welcome. When we got there they just seemed like bored high school kids and that explained why they didn’t seem like they wanted to help me. Finally at the end was when we felt welcomed, the shuttle driver taking us back to the airport was very friendly and giving great advice and suggestions about our visit to Chicago. At the end is when I felt welcomed.

Miinukset: See above

Plussat: not much at all

Miinukset: have to pay for parking my car in the parking lot have to pay for a cuppa coffee in the hallway The staff was very rude The room has a smell to it too far away from everything I would not recommend the location to anybody

Miinukset: room refrigerator wasn't working properly

Plussat: Location was good for an early morning flight

Plussat: Room design and comfort. Bar/lobby area. Gym and pool

Plussat: Very unique, clean, and great price for a night

Miinukset: Outrageous parking fee, cleanliness of pool table

Plussat: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable

Miinukset: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.

Plussat: They charge for parking???? That's ridiculous

Miinukset: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable

Miinukset: The pool close down when we got there but got free cancellation without penalty which was good

Plussat: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.

Miinukset: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.

Plussat: 106 dollar for a clean room

Miinukset: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really

Plussat: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.

Miinukset: Room was not super clean.

Plussat: Free coffee

Plussat: Modern look and feel throughout, in public areas as well as guest room. Plenty of space in common areas to sit, work, read, etc. Room may not be the best for getting work done but was good for sleeping. Rates when I was there were competitive compared to other airport hotels and much less expensive than downtown. Friendly staff.

Miinukset: Minor complaints: Not as close to the Blue Line as advertised (although the shuttle will take you there). Entrance is hard to find by car/taxi, but once you've done it it's easy enough to remember. O'Hare is a busy airport so planes are flying overhead all day and night - otherwise fairly quiet. Mediocre coffee.

Plussat: Bed bugs. And I told them and they never called me back. We couldn't sleep from itching

Plussat: The bed was really comfortable, and the amenities in the room are perfect for an overnight stay for a weary traveler just coming in to O'Hare from a long trip.

Miinukset: It might be helpful to have more than one shuttle van to go to and from the airport. The 7:30AM shuttle bus filled up before the 7:30AM departure time, so I had to wait wait for the 8:00AM van, which was a little bit late, and I didn't end up leaving the hotel until 8:15AM, which is the time I was supposed to catch a bus to go on for further travel. Perhaps at peak times if there were more than one van or some sort of sign up the evening before to get a sense of how many people need to use the shuttle, it would allow guests to take the shuttle they need to arrive (as close as possible) to the connections they need at O'Hare.

Plussat: Bedroom and bed comfortable

Miinukset: The waiting time for transfer was too long 28 minutes

Plussat: It has an old Chicago cool feel. Unexpectedly . Close to decent food and casino. Clean. Staff is well trained and friendly.

Miinukset: I didn’t notice the hotel shops on checkin so I bought 3.00 waters from the vending machine s all week and they were half price at the store. My fault. It was my sons 21st birthday so rehydration was paramount . It got exspensive. Wow, still hung over. Thanks Chicago!

Plussat: Everything

Miinukset: Nothing

Plussat: Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.

Plussat: Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.

Plussat: Good simple place to stay with close access to airport.

Miinukset: construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.

Plussat: I liked that the fridge and microwave where available

Miinukset: Poor water pressure and a lot of noise

Plussat: Van driver went out of his way to help. The front desk staff were courteous and professional.

Miinukset: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.

Miinukset: You did not give me the bill. Please send me the bill to manjeer@gmail.com

Plussat: It was a nice stay, I did like the complementary breakfast th

Miinukset: The Hotel is a lil out dated and can use a remodel

Plussat: Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.

Miinukset: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.

Plussat: Staff was working hard. Price was decent.

Miinukset: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.

Plussat: Close to airport

Plussat: My room was nice once I got into it.

Miinukset: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.

Plussat: Location

Miinukset: Could not get the room warm and no extra blankets. Hilton needs to replace the windows

Plussat: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.

Miinukset: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.

Plussat: Location, clean, comfortable, quiet.

Plussat: Convenient to airport

Miinukset: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.

Plussat: Walking access to ORD and CTA

Plussat: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.

Plussat: Nice staff

Miinukset: Parking

Plussat: The place was comfortable and easy to get to.

Miinukset: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.

Miinukset: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.

Miinukset: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed

Plussat: Thank you for allowing me to check in very early!

Miinukset: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.

Plussat: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!

Miinukset: Beds are a bit stiff and dated. Not very comfortable.