New Hotel Charlemagne

the air conditioner cooling/heat system was not working. the toilet was not properly cleaned. the windows were not properly closing and it the morning it was all blurred wih condens. the carpet in the room had spots. definetly sould not be the standards of a 4 stars hotel.

The hotel benefits from a great position very close to the European Commission. The afternoon staff was welcoming, helping and able to speak several languages. Breakfast was good.

The facilities are old, and not well maintained, there is a general lack of care in the maintenance: the seats in the lobby are worn, in the room there was a power socket hanging out of the wall. Also from cleanliness point of view there is room for improvement: one of the pillows was dirty, there was a blonde hair on the blankets together with several white debris, the chairs were stained. In general disappointing.

Hotel close to Metro station to the city and the Airport

1. Room was not ready when we check in after 15:00. Looks like our booking was neglected 2. Pilow was too old and to soft 3. Bed was too old, my back hurt after sleeping on it 4. Shower got bathtub but poorly designed where the water drip to the floor 5. Room was stuffy no air circulation, until we have to open the window where I have to breathe the smoke from the street 6. Front desk was kind of helpful, but maybe my Asian standard of service level is too high. If you go to Asia, this kind of service only happen in 1 star hotel/motel 7. Not adequate light in the room

Quiet and safe district. There a free phone in the room that can be taken outside, convenient for people with no simcard.

Booked a double bed and we ended up with 2 singles. Curtains were dirty. Charging EVEN for a small water really ?