Tesoro Los Cabos

Good Staff - but bad experience

The rooms were clean, other than the front desk the staff was friendly and helpful. location is nice for marina traffic and getting to inner city shopping as well as getting to beach. included breakfast buffet was nice although lacking a bit of daily variation.

Front desk refused to honor price of extra child per reservation. online said extra $10 per day, front desk wanted to charge $100 extra per day. front desk said if they had an email or call they would honor $10 charge. after an hour on the phone to get a supervisor to agree to talk to front desk, front desk refused to talk to them and refused to honor $10 charge offering instead $30 per day. the room they gave us then was behind/above the pool/bar kitchen. so 5am every morning we got to listen to staff prepping breakfast, pots, pans, conversations. fold out bed was wrapped in plastic and had no bedding. took 2 hours to get bedding after calling 3 times, not to mention the mattress itself, I've had waffles that were thicker than this and probably would have been more comfortable to sleep on. Tesoro rules prohibit external food/drink in rooms so we were not allowed to bring our groceries into rooms, even though we had a kitchenette and staff at elevators check suspicious bags before letting you up. also states that the fridge in room is for honor bar items ONLY - if you remove items from the fridge (beer/soda), even if you don't open them you will be charged. if you put other items in fridge you will be charged. will not be returning at any price.

Gotrobbed by the maid that cleaned my room

The amenities and facilities

Getting violated – the maid went into my suitcase and took out my wallet and took out all my cash while I was at the pool