Fairmont Palliser

The property itself was beautiful

Our room was very warm the entire stay, it held steady at 24*c the entire (2) two days we were there. I brought this to the attention of the staff twice. I believe that the air condition was not working. It wasn't until the 2nd call that the front desk actually sent someone up to our room. Upon the arrival of the maintenance personnel, he proceeded to close our blinds and tell us that our room was only hot because it was sunny outside. It was 9*c outside that day. If air conditioning is working, there will not be an issue with cooling a room.

This Fairmont is different from the other I use to come to it every year in last 6 years but obviously every time there is an issue with the rooms it did not match the repetition of the Fairmont or any 5 star hotels and every year the manger I deal with more worse in handling the situation and not compromise for their mistakes all in all if it stays like this it will end their business soon as 4 and 3 stars hotels doing much better then them