Calgary hotellia

Plussat: Great location. Very modern but comfortable decor. Great restaurant. Courteous staff.

Miinukset: Appeared understaffed often. Had to wait a long time to get someone on phone a number of times.

Plussat: Super comfortable. Great location.

Miinukset: Back alley is an eye sore especially if having to valet. The hotel is beautiful but the back alley is rather sketchy with people taking smoke breaks and a barrage of trash bins.

Plussat: The excellent room design. Beautiful modern and very functional. Breakfast was simple perfect for our family of 4. The entire property is beautifully designed. Location was excellent.

Miinukset: Everything was great

Plussat: Location. Service. Services. Pet friendly.

Miinukset: Very little. No grass nearby. Difficult to get dog to do it’s business downtown.

Plussat: WoW. A beautiful hotel. Service so excellent! What a jewel of a hotel. The room is modern and so functional, with smart equipment, like a Tassimo coffee machine in the room, and dimmers in the bathroom. Will definitely book at Le Germain again.

Plussat: Everything about the stay was very nice. The room was clean, fresh, the bed comfortable and the bedding lovely. My husband enjoyed his breakfast. All in all quite nice.

Miinukset: The staff member who handled our reservation was pompous and arrogant. I asked him to put the deposit on my credit card and the room on my debit card. He said he could not separate them. When I asked why he told me "no one has ever done that here before." So it would appear I am the only person to ever stay at this hotel who wanted to pay cash for the room while putting the deposit on credit card. Absurd. So instead I ended up putting nearly $500 on my debit card when he had my credit card info. Then he picks up the phone to call house keeping and ask them to lock the mini bar. I again asked him why and he said anyone who pays a cash deposit (of 300 dollars!! and from whom you have a credit card on file) cannot use the minibar. I asked him why he didn't wait until I had walked away or why he had not been more discreet about the call. It made me feel like some kind of pauper or vagrant that had no business staying in HIS hotel. I told him I found him to be rude and thoughtless. He shrugged. My husband and I were not impressed with him. Lastly, I was not informed about the $30 charge for parking until I was paying for it in the morning. Valet is a very nice service but I don't care for surprises. If he could take the time to lock up the minibar perhaps he could have taken some to explain the cost of parking that was not included in my $180 room charge.

Plussat: Everything!! Amazing

Plussat: The room layout, continental breakfast was excellent and hotel location.

Miinukset: We were advised parking was included and than were charged $30 for parking while staying only one night.

Plussat: Location

Miinukset: You have to pay for hotel parking

Plussat: Location and comfort

Plussat: Conveniently located in the terminal building and restaurant was even open on new years eve till midnight. Modern clean room.

Miinukset: We would have liked the view facing the airplanes rather than the parking arcade, but that is just the only thing we can think of.

Plussat: That it's in the airport and new and clean

Miinukset: No

Plussat: Being right at the Calgary Airport Terminal makes it perfect for a layover. The restaurant was casual yet edgy with good food and service.

Miinukset: Our room was fine although a little tired.

Plussat: Staff was amazing, kind, and timely; food in restaurant is great, especially Brie platter; Bed was comfortable and happy to have power outlets for devices almost everywhere

Miinukset: Price is not super affordable; need USB power at tables in conference areas not just outlets on perimeter

Plussat: Location

Miinukset: Not enough smoking areas

Plussat: Within the airport.

Miinukset: All good.

Plussat: Proximity of airport

Miinukset: No

Plussat: OUTSTANDING FRONT DESK CHECK IN. I BELIEVE "BENJAMIN" was the primary staff member responsible for our over the expected warm welcome.

Miinukset: nothing

Plussat: Fabulous service and the location is fabulous inside the terminal. The Club Level Lounge is wonderful with dinner and breakfast choices for all tastes. Everything was fresh, well prepared, etc.

Miinukset: Club Level Lounge - the TV is always set to a SPORTS CHANNEL so annoying for those of us who don't want to listen to that all the time but...

Plussat: The Presidential suite was amazing!

Plussat: Very new, clean, friendly staff. The location is outstanding being right in the terminal, making getting to an early flight very simple.

Miinukset: The food at the restaurant could have been better. For how nice everything else was at the hotel, the food seemed to lack in quality.

Plussat: Bathroom, breakfast, bed

Miinukset: Not enough drawer space or a frig for a three night stay.

Plussat: Hotel Elan has all you need for a comfortable stay in Calgary: central location, accommodating staff, and spacious rooms all wrapped in a stylish package. And their rates are great! Highly recommend!!

Plussat: Clean. Friendly staff.

Miinukset: Bed lumpy/uncomfortable.

Plussat: Location was excellent, close to a restaurant strip and you could walk to Downtown. Hotel staff were very helpful and a good breakfast was included in the rates.

Plussat: The heated toilet seat, shower, tv assistance and closeness to 17th Street were wonderful. Katie at the front desk was beyond helpful. Great hotel

Miinukset: A mirror for close up make up application would be helpful

Plussat: Lovely hotel in a good location just on the edge of the central business area. Facilities are great, room was comfortable and the breakfast excellent.

Miinukset: Nothing

Plussat: Decent breakfast options

Plussat: Would go back just for the shower!

Plussat: Handy location, clean modern facilities and great breakfast included.

Plussat: They are always very accommodating. I called ahead hoping for an early check in and they were able to check us in upon arrival. With no issues. The restaurant always has the best food. This was my 4th time staying there. Love this place.

Plussat: The hot tubs Up on the Roof were very nice and very scenic

Miinukset: the location was quite far from our venue

Plussat: Rooms, restaurant, hot tubs

Miinukset: Customer service by restaurant manager was absolutely minimal effort...luckily food was fantastic and waitress was very friendly but restaurant manager wasn't exactly leading by example...

Plussat: The room was beautiful and modern. Shower was great, first bathroom with tv, led under bed was cool.

Miinukset: The hotel connected had free breakfast but we did not. When paying over $-- you just assume it would include breakfast.

Plussat: New hotel with modern look,very clean and very affordable and with nice and friendly staff

Plussat: Cleanliness, friendly, upbeat and modern, good service

Plussat: A great stay - wish we stayed longer! So incredibly comfortable and luxe for a quick airport stay. Wish we could have stayed longer! Free airport shuttle was an amazing bonus!

Plussat: Room size.

Miinukset: The lads in the hot tub in there boxer shorts smoking & drinking from glass bottles & ignoring been told they can't. Even with a camera on the hot tub nothing happened. Put a downer on our NYE vacation.

Miinukset: The noise levels were unbearable, a screaming child in the room next door, a party in the hall above and the room was not even remotely sound proof to muffle this.

Plussat: Very comfortable. Lots of room to move around.

Plussat: The rooms are a good size and very clean. Close to CrossIron Mills and not far from downtown and the zoo.

Miinukset: The restaurant didn’t have many options for GF. This was disappointing so we left for meals and went else where to eat. Good thing downtown is about 15 minutes away (driving), so my recommendation is to do research if you require a special diet Other then the restaurant we had a pleasant stay

Plussat: The cleanliness

Miinukset: Our washroom toilet was clogged with toilet paper.

Plussat: Close to the airport

Miinukset: Extremely noisy. Sounds transfer easily from hallway and from rooms next to one another.

Plussat: The room was comfortable and clean. Very inviting..

Miinukset: It was a bit noisy. The walls doesn't seem to be well insulated.

Plussat: Very friendly and helpful staff! Comfortable, clean rooms and a great breakfast. Complementary shuttle to the airport was great. Will definitely stay again.

Plussat: Well thought out room design Very comfortable bed Great shower Variable bed lighting is a fun idea

Miinukset: Double pancakes not great

Plussat: The Hotel was new and very clean.

Miinukset: The hallways were too loud as you could hear everything going on from the other guests. There was a 2" gap at the bottom of the door to the floor. The other guest were up and down the hallway until 3am. This was the worst sleep ever. I will never go back

Plussat: Staff extremely friendly and helpful Mary in The Tonic is an absolute gem. Welcomed us back so warmly’

Plussat: Bed, amenities,towels/robe, breakfast great and offerings complete,quick shuttle upon request,late hour restaurant/bar,super clean,quiet

Miinukset: Like any airport hotel you are there and nowhere

Plussat: Excellent hotel for cleanliness, staff are professional and friendly. Staff in restaurant are also very good.

Plussat: Excellent, friendly Staff with a good bar and restaurant.

Plussat: My daughter and wife dropped me off at the hotel for an early flight the following morning. My daughter thought it was so cool... I appreciated that the restaurant/bar was open late so that I could get something to eat.

Miinukset: The rooms aren't huge, but they were comfortable and very clean. Great beds/pillows.

Plussat: Friendly staff and clean modern rooms. Great location and a real free breakfast in the restaurant. No complaints

Plussat: Everything was amazing

Plussat: The suites were awesome with all the amenities to make yourself a little home for your stay! It was a great place for all of our family to stay for our daughters wedding being held in Cranston. It suited all ages. Great place! Also being able to bring our dog!

Miinukset: Other guests with pets not picking up after them

Plussat: Not enough lighting in bathroom making it difficult to apply makeup.

Miinukset: Large, roomy suite

Plussat: Everything was perfect and great Staff and very helpful

Plussat: Close to the venue and we liked the kitchenette

Miinukset: We couldn’t adjust the room temperature. It was very warm in the room.

Plussat: The location is close to my place here in Calgary.

Miinukset: I paid for parking fee per day since I booked with 3rd party (booking.com). As per the staff, if I booked directly from their website I won't be charge.

Plussat: Breakfast included in price was amazing, slides and swimming pool was adored by my daughter

Miinukset: The price shown to me by booking.com was was different from what i payed at check out, parking was stated at as $5.99/night but ended up paying $9.50/night on check out.

Plussat: I like that we were able to have a kitchenette to make our own meal.

Miinukset: The bathroom mirror had the lights behind it which made it difficult to see properly while putting make up on.

Plussat: The breakfast offerings were fabulous. The day we checked in, appies and soft drinks / juice / water were available near the breakfast area in the afternoon and they were delicious. The staff at the hotel were outstanding in their friendliness and helpfulness. Overall ……. a great place to stay. We will be back if travelling to Calgary again.

Miinukset: No criticisms from this satisfied customer!

Plussat: Clean, comfortable, convenient proximity to the airport, Calgary (YYC).

Miinukset: Slowest elevators in North America. But... meh, nice place.

Miinukset: The bed and pillows were like sleeping on rocks! Everything else was perfect.

Plussat: Provided good suggestions for restaurants.

Miinukset: No

Plussat: Very clean and quiet. Easy shuttle to airport. Well priced.

Miinukset: The booking had said that breakfast was included, but it actually was not and you had to pay for breakfast in their restaurant.

Plussat: Didn’t have breakfast there

Miinukset: Breakfast is overpriced for what you get. Always go out - better value.

Plussat: As always, super friendly. Shuttle from airport and back is great.

Plussat: The proximity to the airport, the room layout, comfort of the bed, shuttle to airport, friendliness of reception and shuttle driver.

Miinukset: If the hotel was inside the airport. Lol!

Plussat: Close To airport, friendly staff and free shuttle to the airport.

Plussat: Its closeness to the airport.

Miinukset: Carpet felt a little sticky in our room.

Plussat: Cozy room and spacious Staff are friendly

Miinukset: Location - it is close to airport but also is it in the middle of no way

Plussat: the staff is always friendly and helpful.

Miinukset: the shower head is too far up.

Plussat: Stayed 13 nights here, room size was perfect. Included breakfast was fantastic.

Miinukset: No complaints.

Plussat: The staff was friendly and attentive.

Plussat: The gentleman checking us in was very polite and pointed out all the features of the hotel. The room was large and spacious and the bed was very comfortable. We appreciated the great selection for the complimentary breakfast.

Plussat: The bed, friendly workers

Miinukset: Breakfast was not that great. Eggs were undercooked and the sausage patty’s were undercooked.

Plussat: The breakfast and the breakfast area.

Miinukset: The stink from the bathroom sink. It smelt like mold and/or sewer - like the "P" trap was getting siphoned out and allowing the sewer gas to enter the room. When you're out all day, this is not the way you want to get greeted when you enter your room.

Plussat: The service was very nice

Miinukset: I like the location

Plussat: Room was large and comfortable. Quiet even though the airport was nearby. Breakfast had many hot/cold selections and was delicious. Would definitely stay again.

Plussat: Spacious, comfortable room in a boutique style hotel. Balcony with views across river. Staff very helpful and friendly. Good breakfast.

Miinukset: Air conditioning could not be totally turned off as it was for whole hotel. Heater turned off but blower was on all night. Slightly annoying.

Plussat: Nice dining, good location, friendly staff

Miinukset: ....the weather... :(

Plussat: The staff was amazing! Super helpful! Loved our first room!

Miinukset: Room was cleaned very late in the afternoon and was quickly done leaving items not replaced and cleaning superficial.Overall

Plussat: Good location , good rooms. Small format. Easy parking.

Miinukset: No fitness facility is reason I likely won’t stay in the future.

Plussat: I love Kensington, so the location is always a treat. I choose the hotel partly because of that, the art, and that it is a small enterprise rather than a high rise. I was pleased to see that you have partnered with a gym as well, so for another time I'll take advantage.

Plussat: Room was especially nice! Staff were extra attentive!

Miinukset: Emergency repair next door a little inconvenient

Plussat: Really lovely location, right by Prince's Island Park. It was snowing when I got there and the Park was just beautiful. The Sheraton was perfectly located for a brisk walk and then ducking back quickly into the warm! Also, with the Park behind meant that sightseeing was fairly easy and the layout of Calgary generally is easy to navigate. A good central location to access all of Calgary's far flung districts. Even in the sub-zero temperatures, Calgary is a perfect walking city, but the hotel is not far from transport links and the main shopping area. Check-in was smooth, save that I had paid in advance for the room and it took the receptionist a little while to figure that out. The suite itself was very nice. Perhaps a little dated, but I actually really liked that aesthetic. It felt homely but also clean. I liked the desk by the door and the entirely separate lounge and bedroom. It felt like I had a lot of space and was very comfortable. The bed is insane - I slept very well. The view from my window out over the snowy Park was worth the room rate by itself.

Miinukset: In 2019, having to pay extra for Wi-Fi in a hotel that is already very expensive and which (from what I can gather) is mostly used by business people, seems unreasonable and excessive. That said, the Wi-Fi (which I did pay for in the end) was excellent and much better than some free Wi-Fi at other hotels.

Plussat: Location is fantastic. Room was great. Staff was very good.

Miinukset: Restaurant could use some improvement.

Plussat: Location

Miinukset: N/A

Plussat: The atmosphere and location. The front desk trainee that checked us in was superb!

Plussat: Connected to +15 offices.

Miinukset: Dated rooms could use a refresh.

Plussat: The hotel staff were amazing. Location is ideal.

Miinukset: Outdated rooms and old carpet.

Plussat: The location and amenities.

Miinukset: The amount of single use plastics and water bottles was completely unnecessary. You can still give guests a high end experience without all of that plastic!!!

Miinukset: The jacuzzi closed for the whole day for maintenance. I wish this could be done at night instead. I was looking forward to a relaxing jacuzzi to wake up before my flight and was disappointed to find it closed for the whole day 9/16

Plussat: Great location and accommodations.

Plussat: The location was great and the rooms were spacious.

Plussat: The location was great Easy to get around next to the river and nice walking area. Very safe.

Miinukset: Parking a little high

Plussat: The location was in the heart of downtown and close to the beautiful river walkway

Plussat: The 2-bedroom suite was large and spacious, complete with kitchen, dining and even utensils.

Miinukset: None

Plussat: The hotel was close to the airport and the front desk staff were very friendly and tried to make sure our stay was enjoyable. Rooms were spacious.

Miinukset: We called for a shuttle at the airport and were told 5 minutes. We went outside and the shuttle was full so had to wait. Also the Hampton inn lounge got our order wrong and took 3 times the amount of time I was told for food to be ready.

Miinukset: Hoped the suites would be larger

Plussat: The value of this hotel is excellent. The breakfast is great. Having a suite and being able to store foods and enjoy them in the room is great.

Miinukset: Nothing.

Plussat: Bed was ok

Miinukset: No social on Wednesday. Didn’t let me know that when booked it until we got there. The breakfast wasn’t to good ran out of oatmeal before 9 and didn’t refill it. I didn’t like to have to spoon yogurt out of a bowl that everyone has there spoons in. Or peanut butter also . There should be individual packets and also with the yogurt.

Plussat: Great rooms

Miinukset: None

Plussat: The suite to accommodate my family and pizza meal was amazing. The pool and very friendly staff made the whole experience awesome Thank you

Miinukset: Couch is a worn out sofa bed, not only uncomfortable but also hurt my back. Hardly any would sleep on sofa bed so why to have one in the first place.

Plussat: I liked this hotel. That's why I stayed there for two more nights on my way back. Property that provided us with comfort. The facilities and staff were great, attentive, and welcoming. Great breakfast!!! A special thank you for the Christmas gift :)

Miinukset: I found a bit confusing finding a shuttle schedule when first time there.

Plussat: Everything is great.

Miinukset: Nothing.

Plussat: Help and friendless of the hotel staff, driver, front desk, night auditor and meal prepratiion personnel. All did outstanding job in answering my question.

Miinukset: None

Plussat: Clean, lots of space in the room, convenient to the airport, friendly staff, full kitchen with microwave. Free breakfast is pretty solid.

Plussat: I like almost everything about the property.

Miinukset: The only thing I don’t like the bedrooms is not private bedrooms.

Plussat: Clean, great service , friendly staff, great breakfast. Would happily recommend to anyone visiting Calgary.

Miinukset: Nothing

Plussat: Bed and complimentary breakfast.

Miinukset: Cost of Valet parking.

Plussat: Location

Miinukset: The noise from the above floor and front desk not reachable

Plussat: Comfortable beds and super friendly staff

Plussat: Cleanliness and spaciousness of the rooms.

Miinukset: The shower space was half closed by a grassy wall, so the water spilled out into the washroom.

Plussat: Perfect location. Everything is within walking distance: Food, Shopping, Downtown, Tourist Attractions. Name it, you're there.

Plussat: The staff were very helpful and accommodating and went above and beyond to make sure we had a pleasant and comfortable stay. The breakfast room was spacious, and the food selection excellent.

Miinukset: Nothing.

Plussat: Staff was great

Miinukset: Didnt like that we paid for valet parking with out prior knowledge

Plussat: Staff were friendly and very helpful