Krystal Cancun

The location on the beach is quite good. It is next to the wave breaker and curve of the shore, which makes it less wavy. Plenty of activities within the hotel, for kids and adults. Entertainment team is very positive and friendly, speaks English well.

I’ve run into two issues (temperature and nose in the room) while staying in Tower A. 1. Climate control in the room is not working. - AC is working only in cold mode. Heat mode is available on it, but not working. - Upon arrival time the room, temperature was at 19degC, which was cold for us. - We set AC to heat for +25C (our desired temp), but it kept blowing cold - Called front desk for help. They sent mechanic, who worked on it and said everything is fine now. However AC kept blowing cold. - Called front desk again, and this time they said AC can not be fixed to work in heat mode. They suggested to turn it off, open window and wait until the room warms up from outside (interesting solution for 4 star hotel). They also offered blankets and brought cheap champagne as a compliment. - The floor in the room has no carpet and also iced cold to walk on. - The room was facing directly North, therefore there was no heat coming from the sun either. 2. Noise level from outside and from the hallway inside. - Continuous noise from outside equipment in the area under the window (assume this is a generator or something with ventilation), especially bad with open window(for “climate control” reasons. - Hall way also has now carpets and quite noisy therefore - Cleaning personnel started quite early (around 9am) in the other rooms and were making a lot of noise by moving furniture and screaming to each other. After few days of complaints, reception offered to move to tower B, which was better on temperature, since room was facing sunny side, and was also less noisy.

Check in and check out - staff were very helpful. We were able to park for free Rooms were big and spacious Good WiFi House keeping did a great job

Need to wear band at all time for security purposes. Not really a nice welcoming experience to constantly be checked by security! Food was really disappointing. Pics make it look much nicer than it is.

The location is good.

Where to start? Firstly, the rooms are worn out and tired and in need of renovation. Everything feels battered and bruised and a little unclean. The towels are the worst I’ve ever had... and I travel a lot. The TV in my room had been punched a few times, so the screen was distorted! You get a complimentary bar or soap and some shampoo... which is worse than hospital soap! The sheets on the bed are horrible and a little smelly (urgh) and the beds are uncomfortable. The staff are plentiful, but seem either overworked or unresponsive. At busy times there seems to be a long queue for the reception, it took me 30 minutes to check in at 2:30pm and the staff seemed completely overwhelmed. It was chaos. I didn’t go all inclusive (thank god!) as the food is mediocre at best. Breakfast choice is minimal and not good quality. There is a coffee stand in the reception, which does good coffee though! So... The pool and outside area is good, but again everything feels worn and broken. The sun lounges are faded and old and need replacing or overhauling, and the pool is in need of maintenance. The bars are slow and weirdly designed... it feels like a communist spa retreat. On arrival you are greeted by lots and lots of people in the reception, wearing badges and uniforms... but don’t seem to actually ever hotel employees! I think they are tour operators and sales people... timeshares, trips etc... there appear to be more of them than actual guests. To sum up. Staying at this hotel is a sad and depressing experience. The hotel doesn’t appear to care about their guests, they just want their money, anyway they can get it. For the amount I paid and the service I got, it’s very disappointing. Don’t stay here.