Krystal Grand Punta Cancun

Arvostelut

Näytä arvostelut, jotka mainitsevat

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Hyvä

helmik. 2018

7,1

Good location, but parts of hotel are getting noticeably worn.

Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Erinomainen

jouluk. 2016

10,0

Best Hotel!

To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!

The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
Erinomainen

huhtik. 2016

10,0

A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
Erinomainen

maalisk. 2015

10,0

Didn't want to leave!

The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
OK

helmik. 2015

4,8

Mehh - I would not stay here again

The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.

We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
Hyvä

elok. 2014

7,3

The beach

The wait time in the reception ... And you can feel the sun inside of the lobby
Erinomainen

heinäk. 2014

10,0

The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice

Open air clubs full of partners and loud thumping music could be heard in the room at night
Hyvä

marrask. 2010

7,7

Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Keskinkertainen

syysk. 2010

4,0

Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Hyvä

syysk. 2010

8,0

The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.

It was all most enjoyable and relaxing.
OK

heinäk. 2010

5,7

The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.

I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
Keskinkertainen

kesäk. 2010

3,7

The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.

Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
Keskinkertainen

tammik. 2010

3,4

The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary

This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.

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