The Ritz-Carlton Cancun

Old fashion hospitality. From the desk,staff on arrival colette and others at check,in. Through out stay and checkout. The entire,stay throughout

The loud lounge entertainment Good. Singer. But crasy loud that we decided not to have a night cap

The staff was so friendly and helpful. The hotel is beautiful and the food delicious. Will definitely be coming back!

Breakfast excellent. All facilities and services- Excellent! Hospitality- most Excellent! If ever I get married, I'm coming right back for a 2 week stay!

None. Keep up the good work!

Everything was wonderful

I was given one room in the third floor and there were bugs coming from the balcony. I was moved to a room in the 4th floor but there was a bad smell coming from the AC.

Every thing really . The location , the rooms , the cleanliness , the service , the dedicated staff especially at the beach and pool areas , the comfort and the ambiance in general .

Claiming that the hotel is crowded ,They tried to give me lower floors room though I did not book the lower floors ! I was upset at the beginning as I do not like the noise from the pool but they immediately moved me to the 7the and 5th floors . Seaweed was not a problem at all during our stay as the hotel was taking a great care in cleaning the beaches regularly and the problem was minimal that it didn’t affect our swimming or beach activities .