Carolina hotellia

Miinukset: Housekeeping

Plussat: Nothing

Miinukset: This is an over rated pricey hotel. Very poor value for money, poorly located, food poor, photos not an accurate representation of the property. The hotel is very old.

Plussat: Facilities , nice clean rooms . Restaurants

Plussat: Fantastic hotel for a night or a month. Location is exquisite. Staff is wonderful. Top Spa in San Juan. Have stayed here many times and it keeps getting better!! Pro tip: Tacos & Tequila (the in house fabulous Mexican restaurant) delivers to the hot tub.

Plussat: Everyone was exceptionally nice making our honeymoon unforgettable exceptionally the guy at the concierge(from california ;) )

Plussat: My whole family loved the customer service it's excellent. Food in the hotel is little pricey but you get queen treated. The door man was always there for any questions. It was perfect!!!

Plussat: Great place! Head Concierge Robert made our trip so special. He went out of his way during the busiest week to accommodate us with unique places ( eating and experiences) and we are 5. Beautiful spot overlooking the ocean just note no beach to speak of.

Plussat: They upgraded me to a room that was way beyond what I expected.

Miinukset: The view from my room was incredible.

Plussat: Clean as a whistle, extremely courteous staff, well-trained, room service was great

Miinukset: Would prefer a closer beach area, and a more sunny pool area; housekeeping was a little inconsistent although they did a good job

Plussat: They make you feel special.

Plussat: Fabulous customer service! Stayed in the original building section, decor is gorgeous. Room was extremely clean and comfortable. We appreciated the extra touches such as champagne at check in, delicious free happy hour drink and complimentary snacks in the room. Pool area is beautiful, Taco and Tequila onsite restaurant had delicious food.

Plussat: This hotel was beyond amazing. My only regret is that we only did one day. The room was palatial. PHENOMENAL ROOM.

Miinukset: The fee at the end for resort tax. It seemed like a hidden fee.

Plussat: Chef Jerome was amazing. The outdoor showers were different and an awesome experience. the zen music and overall vibes from the guest house were truly amazing and I couldn't have picked a better place to stay. The dreamcatcher was like an oasis. I feel recharged and better overall after staying there for a few nights. Truly it is a unique and life changing experience!

Miinukset: The distance between our room and the bathroom was a bit far, especially in the middle of the night. You have to walk outside in the dark if you are staying in an artist room. But I guess bags apart of the whole experience.

Plussat: Clean, cute, quiet, and quaint. The room had everything we needed and the hosts were very helpful. There was a map that was so helpful traveling through the streets of San Juan. The ambiance of the Dreamcatcher is refreshing calm and peaceful. There are no TVs which contribute to the specialty of this place. Definitely recommend if your looking to stay somewhere outside the typical hotel experience, bc this boutique hotel is one of a kind!

Plussat: I loved the helpful staff and community vibe. The best part though was how magical everything looked and felt - it seemed like a tropical secret garden!

Plussat: By far the most relaxing hotel I’ve ever stayed in. Won’t stay anywhere else on my next trip.

Miinukset: Not a thing.

Plussat: The Dream Catcher was just beautiful! Such an awesome vibe very chill, lots of good information from the hosts about where to eat where to go, beds where super comfortable, really nice sheets too! Beach was walking distance, and really nice restaurants close by. There was a cute little stand with items to share if you need it, and the food was really good! The Dream Catcher was a dream to stay at!

Plussat: This place is run by some buddhist (?) owners, so the atmosphere is very pleasant, peaceful and quiet. Guests have the possibility to take part in the community life (for example to join yoga lessons) but are not forced to anything. The only limitation is that if you want to use the kitchen, you are asked not to make meat as it is strictly vegetarian. The rooms are very well designed and very clean. The public spaces are also very nice and clean with a lot of trees, bushes, gekons and birds. As the house is in the gated community just one vlock from the beach, it is away from main traffic and therefore very quiet. We felt like in another world and did not mind at all that there are shared bathrooms only. I highly recommend to stay in this place if you want to rest.

Plussat: The attention to detail at The Dream Catcher was amazing. It was so peace and the location was perfect.

Plussat: Very impressive breakfast. Also great morning beach yoga. Liked the hammock especially. You can tell the owners have put a lot of heart in every detail, from decoration to plants, even to the manual.

Miinukset: i booked with the expecation of a bathtub in my room, as indicated on the description. But there is no. And the sanctuary room doesnt really look like the photo. hardly can tell its the same room. Still very cozy and exquisite though.

Plussat: Had I been hiking it would be a nice stopover.

Miinukset: Value. Detached, outdated bathroom. Eclectic and outdated are different. Felt like a youth hostal more than a hotel.

Plussat: The staff, room and dining...superb!!

Miinukset: The water, even filtered, tasted funky.

Plussat: It was peaceful, clean, and very relaxing. A hidden gem for sure.

Miinukset: I liked it had everything you could need if you forgot anything. Having a kitchen with snacks was a plus if you were hungry.

Plussat: Close proximity to the beach. Great having service at the lounge chairs on the beach.

Miinukset: The apartments are a very different experience from the hotel it seems. Not beach front, rooms need updated, too expensive for what you get. The food was good but not great; menu was good, but the quality wasn’t there—seems like they were catering to a wide food audience and ended up sacrificing flavor. So much good food in the area made it hard to justify eating here often despite the convenience. Check in staff was very kind and trying hard, but failed to explain basic things. We didn’t know we had access to beach chairs, didn’t know we needed a fob to unlock the gate, weren’t given the WiFi instructions, etc. Really wanted to like this place because we love the neighborhood, but it just didn’t meet expectations for the cost.

Plussat: Quiet, good ac and fan options, view, beach chairs and umbrellas, easy access, right on beach

Miinukset: Hi prices at cafe

Plussat: Great location

Miinukset: Small rooms .. could be a bit bigger :)

Plussat: The hotel was amazing and the decor was beautiful. Excellent location on the beach front

Miinukset: Nothing

Plussat: Super clean super friendly and fantastic staff. Great cozy feel too. Food at restaurant was great

Miinukset: Would be great if there was complimentary coffee or self serve coffee maker in second floor common space

Plussat: Staff was awesome. Location was great and safe. The place has great Zen...

Miinukset: Internet service could be better.

Plussat: This is our 5th time at this property. The new management has done a great job at renovating the property and the experience. The beach is right on the edge of the property. Dining on the sand is a beautiful experience and the food was delicious. We have already booked another stay!

Miinukset: Da nada!

Plussat: Location is awesome. This hotel has no parking but it is very easy to find in the adjacent streets of this closed access neighborhood.

Miinukset: The hotel needs a lot of work! Paint on the walls, etc. Restaurant is shut down, perhaps after hurricane Maria. They seem to be very short staffed.

Plussat: Beautiful space and decor. Clean and modern space.

Miinukset: The rooms are very tight and the doors open straight to the shared courtyard

Plussat: Location.

Miinukset: Not clean. Male receptionist not very helpful.

Plussat: I will always love the staff and the fact that is a boutique hotel makes you feel exclusive. This hotel officially became my favorite for special celebrations like anniversaries & birthdays.

Plussat: I stayed before , this is my third time . Place is good

Miinukset: No hot water after my wife bathed , told the receptionist . Humidifier make lot of sound , I disconnect the unit .

Plussat: Lovely historic property close in a very pretty and central area of old San Juan. Rooms were charming, as was the rooftop patio.

Plussat: Great location and friendly staff.

Plussat: Everything was perfect.

Miinukset: N/A

Plussat: Good location

Miinukset: Poor breakfast.

Plussat: I loved the historic aesthetic of the property. Everything appeared to be very well maintained. The room was clean, beautiful, and full of charm. The roof deck was very beautiful and relaxing. My husband enjoyed relaxing in the hammock on several occasions. There was a small water leak in the first room we were placed in. Upon notifying the staff, we were quickly moved to another room. The staff was very friendly.

Miinukset: I signage for the hotel was very small making it a little difficult to locate the hotel. We had some pretty loud guests that checked in late during the evening of our stay. You could hear them talking and laughing very loudly in the atrium:courtyard area. There are quiet hours, but this did not seem to be enforced by the staff. My husband got up and opened the door to see what was going on, and the guests quieted down and went to the rooms at that point.

Plussat: In old San Juan

Miinukset: Tiny room. No window.

Plussat: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.

Miinukset: A little dusty, but everything else was very nice and cozy.

Plussat: Nostalgic

Miinukset: Room very small. No windows

Plussat: Pool area

Plussat: They did comp are breakfast the next morning for having to wait so long in the checkin line.

Miinukset: The wait time to check in was awful! It was 5:45 and rooms weren't ready.

Plussat: Great views from the rooms of the bay, cruise ships and downtown. Staff is very friendly and helpful. Good sushi. Good breakfast buffet.

Miinukset: Bed were ok. Maids left dirty towel and trash in room and did not come one day til 7pm.

Plussat: The restaurants and casino

Plussat: staff there is the best KATERINA was amazing

Miinukset: loud nosises from other rooms I could hear everything

Miinukset: The elevator in the garage was not working properly on my way out. The doors didn’t open when I got to my floor. Just a minor glitch. My only other complaint was that on New Year’s Eve night, they stopped us at the elevator and made us go back to the front registration desk to get bracelets to go back to our room. A bit frustrating as we had to wait behind several people in line just checking in simply to go back to our rooms. Wait was about 10 minutes. They could have provided the bracelet at check in knowing this or put a letter in rooms asking us to go ahead of time. We were tired and just ready to relax.

Plussat: Nice, upscale furniture. Quiet A/C. Nice view. Nice infinity pool, sun deck on roof. Wifi included in the resort fee. Walking distance to Olive Garden and Longhorn Steakhouse but no others other than the expensive in house restaurants.

Miinukset: Hot tub jets did not work. Small casino, no video poker.

Plussat: The events, and the rooms.

Miinukset: Valet parking staff

Plussat: Location was very convenient to the cruiseport and airport.

Miinukset: No

Plussat: Empleados muy amables, habitación limpia

Plussat: Everything

Miinukset: Parking Fee

Plussat: Greeted with a smile and efficient check in by hotel employee. Our flight arrived late in the evening. I mentioned it would be nice to awake to a nice view. Hotel employee found us a bay view room and it was wonderful! Relaxing pool/views! All in all

Plussat: Nice hotel, great room, good breakfast, nice private beach

Miinukset: Concierge services kind of slow and not always helpful.

Plussat: Location was amazing. Beach and pool amenities were fantastic. Staff was so accommodating! All around best vacation ever!

Miinukset: Price point could have been more affordable and lighting in hotel room could have been brighter.

Plussat: Pleasant staff

Miinukset: Warm water, I'm used to taking hot showers.

Plussat: STAFF!!!!! Amazing!!!!

Plussat: Everything!

Plussat: Very friendly and accommodating staff!

Miinukset: In need of more trash cans in rooms.

Plussat: The staff was so welcoming, friendly, and professional on each and every encounter! The room was completely beautiful! The location of the hotel and amenities were perfect. This hotel made my first trip to San Juan so pleasurable. I will definitely be returning here!

Miinukset: I have no complaints!

Plussat: Amazing view!!! (for the ocean front rooms) Great location.

Miinukset: They messed up our reservation more than once and we wasted time trying to get the room the room that we booked. Some of the staff was useless. Luckily others were really helpful as well so our issues were solved.

Plussat: Exceptional in every way! Staff is wonderful!

Plussat: the best thing about this hotel was its proximity to the beach, second best were its swimming pools, third best were its grounds.

Miinukset: When I arrived at 1:30 AM, the room I was assigned had a bed that was slept in. When I went to the front desk to report this and to ask for the room to be made up or a new room assigned, I was insulted and talked down to by the night manager and the desk.

Plussat: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks! Pool & beach access is amazing.

Miinukset: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.

Plussat: Location was excellent, right on the beach. Room layout was super nice, too.

Miinukset: Intermittent noise throughout the night made it hard to sleep. Didn’t occur the first night. Called front desk and they couldn’t figure it out either.

Plussat: Loved the comfortable beds,and breakfast was scrumptious! After long flights,lovely bed to fall into was just what we needed.

Plussat: Great variety of hot and cold food. If you can’t find something great to eat, then I’m sorry for you

Miinukset: First day there was pork in the eggs, so I had a boiled egg

Plussat: Worker are really helpful and polite

Miinukset: They need to change the rugs in hallways and rooms and the pool towels need new ones delta airline is no good

Plussat: Very convenient to the airport.

Miinukset: Bathroom sink didn’t drain.

Plussat: I liked the location of this hotel because it was close to the airport, close to great food places, as well as, within walking distance to the beach.

Miinukset: I did not like the second room that I ended up in which was on the first floor and smelled like a wet damp basement and had some really moldy/mildewy looking spots on the floor. The air in the room stayed moist all day long no matter the temp.

Plussat: the location close to Rest beach etc

Plussat: Nice, affordable and extremely clean property. Family oriented Hotel is very well staffed and they are attentive to guests needs. Suites are nicely sized and the breakfast which is included on the rooms’ rate is very well sorted. It is self serviced (buffet style) and it included scrambled eggs, bagels, pancakes, bagels

Miinukset: The breakfast seating area is way too small for the size and guest capacity of the hotel.

Plussat: Location

Miinukset: Resort charge is not yet included in the hotel nightly rate

Plussat: The food, the pool

Miinukset: IT was excelent

Plussat: Cleanliness and its facilities.

Miinukset: The noise from the nearby airport.

Plussat: overall a great hotel to stay at.

Miinukset: the resort fee is kind of high.

Plussat: The hotel was perfectly located to all our needs! The happy hour with snacks was an added bonus that we throughly enjoyed and hadnt expected! The pool was beautiful and the pool area was kept very clean! The staff was accommodating and friendly!

Miinukset: The resort fee that we were unaware of!

Plussat: Location

Miinukset: They need to remodel plenty things toncall rhem self luxury . Building its old ok but the facilities should have more modern new stuff. Theres no spa and the restaurants are way to expensive for what they serve

Plussat: Staff were very friendly. Room was very clean. Location was perfect.

Plussat:  

Plussat: Most staff members were very nice. One, Tony who waits in the restaurant was exceptional.

Miinukset: Middle manager at front desk is a disaster. The manageress on duty on 1/4/19 at 11am refused to extend our check-out time from 12:00 to 14:00, even though we spent $10,000 in the hotel and despite we could only check in to our room 17:00 on arrival and despite our room was cleaned every day late afternoon. She only gave us a 13:00 checkout, which we felt was petty and just not smart customer service. The check out process was painfully long, she could not get our names right on the receipt nor print our invoices, we had to insist for her to find a way to do it. The staff seem all aware of the insufficiencies of their management. The general manager should listen to their input.

Plussat: daily aperitif, authentic style of the hotel , terrace with view on the cathedral, quality of the beds

Miinukset: small bathroom

Plussat: Friendly staff and lovely grounds

Plussat: Renovated former convent had a quiet, peaceful vibe. The courtyard was relaxing, the staff were stellar, brunch was fantastic. The beach access at sister properties was easy.

Plussat: Location and bedroom

Miinukset: Food and bar average

Plussat: My husband and I have been staying at El Convento for the last 10-years (twice last year) and couldn't imagine going to Puerto-Rico without at least a two night plus stay. I can't say enough about the staff, the accommodations and love the historic beauty and history of Viejo San Juan!

Miinukset: There are no complaints and have had family members come with us for an exceptional respite! I have also highly recommend this hotel to friends and am planning our trip in May, 2020!

Plussat: A stunningly beautiful hotel and the location can’t be beat.

Plussat: They upgraded room and brought champagne to help celebrate 40th anniversary.

Miinukset: I paid to include breakfast through Hotwire and was told at front desk it was not included.

Plussat: It's 'charming.'

Miinukset: Rooms are small and expensive.

Plussat: I liked the penthouse, and the room

Miinukset: How we have to pay for parking on top of the fee

Plussat: close to beach, restaurants, shopping, and attractions. Rooftop poor is excellent.

Miinukset: Room could be bigger

Plussat: Lovely hotel, excellent customer service skills of every team member! Ambiance very inviting! Spotless all the time even after it had rained!! Comfortable beds, linen and towels sparkling white not that dull gray or yellowish color you get @ some hotels.

Miinukset: Guests staying more than 3 days need more closet space specially when guests are traveling for social/family events that include formal evenings. Loved the hotel!!!!!

Plussat: The room was great size and the hotel was very clean. Great penthouse pool.

Miinukset: The view from our hotel room was less than appealing (Burger King drive thru). There were not many seats at the pool and the hotel was packed with guests. The location was so so. We were very upset they discontinued their pass to the Marriott on the beach

Plussat: Close to the beach and close to a lot of restaurants.Staff was so professional and friendly.

Miinukset: No

Plussat: The property was very clean. The location was ok for walking to restaurants and beach

Miinukset: The lobby staff was nice but other staff was hit or miss. I did not like my balcony having a view of the hood ( gave me anxiety). I checked out 3 days early. Breakfast is horrible; everything was cold ( ok for fruit; not sausage or oatmeal). Pool area was alittle crowded and untidy to me.

Plussat: The modern decor and amenities.

Miinukset: The room was lacking storage for clothing.

Plussat: It is located in a great area with access to everything; supermarket, restaurants, beach, casino, pharmacy etc.

Plussat: Convenience close to lots of resturtants

Miinukset: n/a

Plussat: We enjoyed the rooftop pool and bar in the evening

Plussat: Great location, not in beach but close enough, as well as great restaurants. Roof top pool and bar good place to chill

Miinukset: Great location near breakfast places and nightlife.

Plussat: Breakfast is great. Staff are nice.

Miinukset: The air conditioning is really loud. The bed wasn’t comfortable. And I found the price was even cheaper at the day I checked-in. However, i only got refund credit.

Miinukset: Breakfast potatoes. I would like a more veggie friendly breakfast

Miinukset: we didn't check-in until at 5.10 PM. We had to wait in the lobby. Even though we were offered drinks, but would rather got in the room on time

Plussat: Friendy and helpfull staff. Big and well equipped room. Gym and a small pool.

Miinukset: I stayed three nights and had no cleaning of the room. One of the days because I asked them not to come but two days for no apparent reason. The location is a bit off without anything of real interest close by.

Plussat: Excellent hotel and service

Plussat: Night before a cruise. Great location to the port.

Miinukset: Rather expensive but they have a captive audience at the port.

Plussat: Staff was fantastic

Miinukset: Our room smelled of mildew so bad. So bad that I got sick. I now have concerns of breathing in mold and the health of my unborn child. I'll be heading to the doctor upon my return home. Not very happy about that. The pool was also completed shades over.

Plussat: The staff were friendly helpful and polite. The hotel was.clean and welcoming.

Miinukset: I had to leave.sad.

Plussat: Very friendly staff, professional and courteous. They accommodated my husband and my baby in a room that would fit all of our needs, they even brought a little crib for our baby.

Miinukset: N/A

Plussat: The place is very clean

Miinukset: Sofa bed very uncomfortable, I really couldn’t sleep and my husband aither

Plussat: So well run. Nice staff. Thank you!

Plussat: Quietness

Miinukset: No

Plussat: The location was very easily accesible, Great restaurant within walking distance.

Miinukset: Well I cam’t think of anything I did not like.

Miinukset: The AC was leaking water. Not the kind of service I would expect from a 4 Star hotel. When my wife and I went to the hotel restaurant and ordered food I was given uncooked food. Although once I complained it was redone but there was no compensation.

Plussat: Good service

Miinukset: Don’t like frosted glass bathroom door. Lacks privacy

Plussat: Excellent location, superb staff..GREAT cookies !

Plussat: The room was clean and up dated. Loved the walk in shower

Miinukset: The hitel price was to expensive for 1 night stay. I like the hotel but would not stay there again do to price.

Plussat: The area and the people are all great. The hotel is near everything you need to enjoy a great vacation without staying in the hotel

Miinukset: The hot tub wasn't hot, lol.

Plussat: On site restaurant and bar are great. Customer service is excellent from the moment you arrive. Our 5th return trip here.

Miinukset: The bathroom door is semi-opaque glass and does not always close easily. OK if you are a couple, but a bit awkward for a family or unrelated individuals.

Plussat: Great staff. Clean

Miinukset: Nothing.

Plussat: Very underrated for what you get - the pool was very enjoyable and open 24hrs and the convenient walk to the beach was nice. A 24hr grocery store across the street was an added bonus. Place was incredibly clean and staff were very friendly.

Miinukset: Other than the easy walk to the beach, it's not "near" much. Most everything requires an Uber ride, but Uber is reasonable. Their "private beach club" is just chairs/tents on a public beach and there is no on-site drink spot, which was too bad.

Plussat: Basic hotel with SMALL rooms and glass dividers for the bathroom and shower (NO PRIVACY) for bathing! Charged an unexpected "RESORT FEE" for a basic downtown hotel. The clerk said the 8 ounce bottles of water were what the resort fee covers!!!

Miinukset: The check-in clerk was rude. We were charged an unexpected and undeserved "Resort" fee for a very basic downtown hotel. Room was very small. Bathroom is glass-no privacy. wake up when light is turned on at night. . . never again!

Plussat: Friendly service. Very clean, and great location.

Plussat: The staff were super friendly and accommodating. The bar in the lobby is awesome, too, though food service was a bit slow.

Miinukset: The room felt a bit cramped, which made for a slightly uncomfortable stay. Also, they offered three very small bottles of water in the room each day which felt super wasteful. A water bottle filling station in the lobby would be a great addition.

Plussat: Áreas vey clean ,they most be oriented for certain ages thou

Miinukset: No

Plussat: We had an incident in our room when water began dripping from the ceiling in the area between the main door and the bedroom. We noticed a large chunk of plaster falling onto one of our suitcases that was below the leak and that’s what alerted us. We then noticed that water had been dripping for a while onto that suitcase, which happened to be open on the floor and still had some clothes in it. The clothes were wet but not damaged. We immediately called the front desk and the response that their staff took is the main reason I have given this hotel its excellent score: 1) the front desk offered to change us to another room straight away, without having seen the leak yet (we told them it wasn’t necessary, if the leak could be fixed, because we only had one night left in the room and didn’t want to have to pack all our belongings one more time) 2) a maintenance person was in our room shortly after to check the leak and after inspecting it told us he would look into the cause straight away. He also collected all the chips of plaster that had fallen in the ground and offered to send us the maid service to clean (we said it wasn’t necessary) 3) shortly after two ladies from the room maid department came to the room to make sure we indeed where ok to stay in the room and didn’t need cleaning service. Both ladies were very nice and we told them we were fine 4) then two other gentlemen from the maintenance team came to our room to check the damage and let us know the leak had been repaired, and the water was in fact no longer dripping down 5) we then received a call from the front desk to offer us a $100 credit towards our stay for the inconvenience 6) finally, one of the ladies who had earlier offered us maid service, returned with a card with a voucher for a piña colada or ice cream buffet snack, which she was personally gifting us. This was not a gift from the hotel but from her personally, because we had been so understanding. Her name was Ashley Reyes

Plussat: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.

Miinukset: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.

Miinukset: Breakfast was average but extremely overpriced. Alcohol beverages were astonishingly overpriced. We wanted to return for a few hours after our cruise and we're told it would cost us 75$ per person to sit by the pool!! Again, astonishingly overpriced. Of course, we will not return.

Plussat: The amazing views & location.

Plussat: Location very good, but this is a hotel that doesn't quite deserve it's top rating.

Miinukset: The beach resort is in a lovely location but there are no staff working the area, keeping it in reasonable shape during the day and no waiter service. A trip to locations in the Gulf states would be a good place to learn how to be a truly 5 star hotel. The building is tired but rooms in good shape ( Bech wing) although the terraces are tiny and therefore not really used to enjoy the spectacular views. We had dinner ate Mortons which we knew would be expensive but was very good indeed ($300). The hotel is very expensive for what is on offer, we paid some 1600 dollars for two nights and I was disappointed by the hidden "resort charge" 18% of room rate for using the beach resort facilities. However the hotel dress it up, this is a sharp practice and one that means you leave the hotel on a negative. We believe in transparency between customer and hotel, so won't be back.

Plussat: Caribe bar New Years Eve party was terrible. Techno music for hours and hours. Band was still not on from 8 to 10:15 when we left. Waitress only got champagne no drinks for us. Bathrooms were segregated and caribe bar party had to go down to wave tower. We could not use closest bathroom. Horrible party. We bought two tables. Boring

Plussat: Hotel was nice and not to far from stores and restaurants.

Miinukset: housekeeping tried to come in my room even though I had do not disturb on, good thing I had the lock latch on.

Plussat: Outdoor amenities.

Miinukset: Some hidden fees.

Plussat: Reception was GREAT, Valet was Great, Luggage Porters Front Desk always answered courteous and friendly. Wonderful Experience.

Miinukset: Nothing!!!!!

Plussat: Location

Miinukset: Bathroom smell room 513

Plussat: Great location!

Plussat: Friendly staff.

Miinukset: Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.

Plussat: Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.

Miinukset: This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.

Plussat: Spa. And service

Miinukset: The beach cafeteria takes too long and always gets the order wrong

Plussat: The staff, room and pool area were lovely, the beach was spectacular!

Miinukset: I had not looked at the location detail and it is right next to the airport, so there was noise from the large planes when in the room. I would have still stayed here, just wish I would have researched the location.

Plussat: Location

Miinukset: Bathroom too small I even could not get into the toilet and close the door. They should make it bigger or change to a rolling door instead of a door that opens toward the bathroom

Plussat: Location, staff, and amenities.

Miinukset: The parking garage coming in and out the gate would malfunction. But staff was always ready to assist.

Plussat: Beautiful property by the beach with pools over looking the beach. Staff are just amazing and food is delicious!

Miinukset: They do not allow late check out. We’ve tried asking on both occasions staying there

Plussat: Location was great.

Miinukset: The cleanliness, we had an issue with bed bugs in our beds despite our proof and were not compensated sufficiently. The housekeeper was supposed to return to clean our room and did not. We spent more than a few hours trying to relocate rooms taking away time from our trip with the kids.

Plussat: Staff and across the street from Hard Rock.

Miinukset: The property was always freezing cold. A/C was always on very low.

Plussat: Eggs were good bed was little uncomfortable

Miinukset: We didn’t get our room until 2hour and 40 minutes after checking in

Plussat: Always the location room and service nothing

Plussat: We stayed in the cabana building and the room was absolutely beautiful. The view of the pools and ocean was perfect!

Miinukset: The pools had to be closed due to repair. It was necessary and we totally understand. I just wished it wasn't during our stay.

Plussat: Excellent excellent food and casino.

Miinukset: Full room service not delivered in a paper bag.

Plussat: Friendliness and helpfulness of staff.

Miinukset: The weather, the cost of drinks,, the custom of trying to save chairs around the pool as early as possible (didn't work because too many guests disregarded it).

Plussat: Perfect location. Very nice pool facilities. Nice bedroom and views.

Miinukset: Bad odor from the rugs. The bathroom was not properly cleaned. The floor from the bathroom was not mopped and a lot of bikini line hairs all around the floor, very disgusting. People got inside the elevators wet and with sand.

Plussat: Hotel was right on the beach

Miinukset: The hotel lobby, its bar and the restaurant were freezing cold, could not even sit inside to have a drink or a meal. The hotel is very, very tired, our bathroom had no water could not shower. Hotel is in urgent need of a refurbishment.. The plates and cups in the restaurant were all marked and dirty. The food was expensive and portions extremely small, forced to sit in the rain because hotel was too cold.... Checked out after 1 nights stay ( 3 days early)

Plussat: Everything. Spacious room to the right when you come in the gate on the left. I was afraid that the street noise would be too much but it didn’t stop us sleeping at all. Excellent black out blinds on windows. Love the shower! Love the welcoming, bright yellow colour of the house. Very pretty courtyard. Excellent location, very short walk through a gated complex to a lovely beach that never got too crowded. One block away from Calle Loiza where there are so many good restaurants etc. We went to Pinky’s for breakfast on 3 mornings thanks to Roberto’s recommendation. Roberto was extremely helpful before and during our stay. If we’re lucky enough to come back to San Juan we will definitely stay here.

Miinukset: Nothing

Plussat: The location was excellent, near to the beach, shops and local restaurants. Roberto was extremely approachable, helpful and welcoming.

Miinukset: We had unfortunately what was probably the worst situated room in the guest house - right by the outside shower, where people rinsed themselves on coming back from the beach, and the washing room and store room, where staff congregated and spoke throughout the day. Other rooms are certainly better. Ours was a "deluxe queen-size" room and, though it had a queen-size bed, we did not find it "de luxe" but rather a little cramped. There was little storage space for the clothes we had brought for a 9-night stay, and no seating other than on the bed, although the patio was available just outside - from which we could hear other people talking when they were sitting there, and presumably vice versa! One other thing (not, I think, connected specifically with this property but with Puerto Rico in general), and that I have encountered in other Spanish-speaking countries but which others may not be delighted with, is the requirement to put used toilet paper in a bin rather than flushing it down the toilet.

Plussat: Location was superb - a couple blocks from the beach. It felt very secure as there were locked gates at all times as well as keypad entry on each room door. The room we had was fully equipped for a longer stay where you might cook for yourself a few times. The staff was so pleasant and helpful, even offering up beach equipment like chairs, towels and coolers for our outings.

Miinukset: The street noise woke me up a couple times during the night and the temperature of the shower changed a few times while washing up.

Plussat: Exactly what I was looking for the weekend.

Plussat: The attention received from Robert and his friend. The property its in a good area and quiet at night time.

Miinukset: We are very pleased with our stay. The property was impeccable and our room smelled wonderful. The guest house includes a microwave, toaster, AC, comfy bed and private bathroom. Robert and his friend make us feel like home and even kept us company until our uber driver arrived at 12:30am before going to airport. Thank you so much!!!

Plussat: The place is near the beach. Has a good parking. The staff is so kind

Plussat: Very clean and modern. Very large rooms.

Miinukset: Could not get the air off. We were cold all night.

Plussat: Location and breakfast

Plussat: Great location, really nice rooms good staff

Plussat: Everything was clean friendly staff. A good selection for breakfast.

Miinukset: Having to validate my parking ticket every time I went in and out.

Plussat: Nice place with great service.

Miinukset: My ac wasn't working properly. We had to pay $15 for parking per day.

Plussat: Breakfast was good

Plussat: The bar and bar food were exceptionally nice, and the two bartenders we had contact with were helpful and accommodating. Breakfast was the standard motel type buffet. Décor was very plain and dull, but clean and comfortable. All the staff was terrific.

Miinukset: Location. Hotel is quite a bit away from both Condado and Old Town, though it is really easy to get an Uber there. We were reasonably happy with everything, considering this is a no frills, very plain place. Wish they had a restaurant.

Plussat: A nice place to stay. 30mins of walking from Condado beach which turned out to be a very nice place for some swimming (although the traffic light to cross Hwy-1 (Avenida Juan Ponce de Leon) did not work all 5 days long and hence you have to jaywalk a 4-lane highway to get to the beach). Overall clean and nifty. I liked the pool, where I had a nap under the sun a few times.

Miinukset: Breakfast choice was very poor, so were snacks. Bottled water is absolutely overpriced ($3.50 per small bottle). Staff is quiet rude. Please not that their credit card machine DOES NOT accept cards requiring a PIN code. If your credit card is a PIN-priority (and not signature-priority) - absolutely avoid this hotel!!!! Dear management, if you’re reading this - do install fricken pin-supporting credit card machine! My story follows - Both of my cards (Visa and MC) do require a PIN code for each purchase in a foreign country. They do not support signature thing. Hence neither went through numerous times, until I convinced them to manually type in the number as if it was an internet payment. Afterwards they apparently thought I was poor and did not even let me grab a bottle of water (for 3.50) until I paid them with cash (which I had to go get from my room) - ie they refused to charge it to my room, mentioning “previous card problems”. I was not able to convince them SECOND TIME to charge a card manually. Overall, they mentioned « you had credit card problems upon check-in » several times right into my face as if it meant I was unworthy or something. Despite amenities/equipment/location are nice, beware of very rude staff (unwilling to cooperate) and very poor procedural management.

Plussat: Breakfast was very good, room was very clean, and the staff was very friendly and helpful

Miinukset: There is not much to choose from in way of restaurants or convenience stores within walking distance of the hotel. There was no microwave in the room as advertised.

Plussat: El personal muy competente y amable la limpieza de la habitación y sus arrededores la piscina todo muy bien. Gracias

Plussat: Everyone who works at the front desk is amazing. Ann marie, lany, Yaris. Wonderful people

Miinukset: The pool and food stayed open later inside the hotel.