Cartagena Lomakeskukset

Plussat: The staff was definitely their best feature, although I'm sure it's more about their colombian culture and politeness than about the hotel. The breakfast was also rich and diverse, a good way to start the day. The beach was good, certainly not the best if you're just coming from Tayrona, but still good, clean and quite. The game room was a big plus, specially if travelling with kids.

Miinukset: When we checked-in, our room was not clean at all, there were big chunks of hair all over the place, like someone had just had a haircut. It was very dusty and there were things missing from the minibar which they later tried to charged us. In their deffense, I think they thought that the previous family was still staying another night, so they just made the beds. Plus, when we brought this to their attention, they were very embarrased and fixed it immediately. The swimming pool was very small and simple, but because they are also renovating a big part of it, so hopefully it will be cleaner and modern when ready.

Plussat: Impecable service accross the facilities.

Miinukset: The photos don't describe reality... very small relaxation area. 2/3 of the swimming pool area are under civil work, with obvious reduction on the available area and construction noise all day. Not fair to those who come with family expecting a large complex,

Plussat: The Hotel is comfortable and beautiful.

Miinukset: That according to booking the rate included breakfast, but it didn't.

Plussat: We like everything

Miinukset: The were rebuilding the pool, so we could not enjoy it

Plussat: Friendly staff, nice room and good location.

Miinukset: The main pool was closed.

Plussat: Nothing

Miinukset: Food is terrible, and services, is not controlled is not a manager to spoke, the employees a the restaurant the hams fealty.the place is in construction, pool is very old

Plussat: I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!!

Miinukset: Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.

Plussat: The food was really good. The breakfast was great! Clean rooms and comfortable beds. Friendly staff.

Miinukset: The outside of the building looks dated. The pool area was being renovated but the other pool area looks dated as well.

Plussat: The service was amazing! They got out of their way to accommodate our needs. Was traveling with a small baby and as soon as they saw that they offered a crib and room service would sterilize baby bottles for no additional cost! Very happy with their level pf service.

Miinukset: We were a little disappointed at the fact that the pool was under construction. That was tue main reason for us staying here. Hopefully next time there will be an even nicer pool to swim in

Plussat: Very helpful Staff. Good breakfast (pretty expensive though).

Miinukset: The biggest pool was under renovation, old rooms and facilities, not too clean rooms.

Plussat: Great, comfortable place to stay after camping out in Palomino, Tayrona and Minca.

Miinukset: They could have informed us that the big pool is under construction. Our son was very disappointed.

Plussat: The location was fantastic very helpful staff I would definitely would come back again.

Plussat: Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.

Miinukset: Not a 3 star hotel. Not recommended it Very disappointed.

Plussat: - place in center of Main Street so really easy to get to everything - staff was very helpful kind and smiling - all inclusive is a good plan for your holiday it take stress of always having to eat out pay for all etc - pool good temperature and clean also lifeguard is kind and on the ball - very very comfortable bed and air conditioning in the room - bar generous amount of alcohol in drinks and serve wine free of charge in evening

Miinukset: - Wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel in English only Spanish!! - no hot water for 2 days (pipe had broken) but everytime we asked they said 25min for hot water ... Breakfast buffet always same ok for 1st days but after 11 it’s a bit repetitive - bar choice of cocktails poor and served in plastic cup picnic style

Plussat: Location,breakfast was excelente.

Miinukset: The air conditioer in my room was not working rlght.

Plussat: The included breakfast.

Miinukset: I had to check out early and the staff was non-responsive and not helpful at all. The room was horrid - old and needed updating. There also was no WiFi in my room. In this day in age, how is that even possible?!

Plussat: The towels services

Miinukset: The 15 floor tower has only one elevator, small, old, slow. The other is out of service. The water do not reach all the time to the top. The rooms have strong mold small. The AC leaks. We found cucarachas, bus, inside the room. The shower was with a fabric curtain instead of a plastic one. The food was full of carbohydrate, little vegetables, no seafood, the fish was slided and deep fried. Entertained was more a bully to the guests than shows. Some hotel crew was somehow rude.

Plussat: The value for the price.

Miinukset: The variety of the buffet menu.

Miinukset: This is the worst property I have ever stayed at. I had them change my room and even still was not happy. The elevator didn’t work, and the 1st room was a disaster. I pulled down the blind and many pieces of it fell on the bed. The door was not sound proof and didn’t have a functioning chain. The bathtub enamel was separating and would have cut my foot if I got in it. There is mold on the walls and baseboards. There is no hot water. The second room wasn’t much better. The bed was about as comfortable as sleeping on a cement sidewalk. I have never been more disappointed in a hotel in my life!

Plussat: Bad staff, particularly security. Horrible beds, dirty and outdated.

Miinukset: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Plussat: The staff were nice.

Miinukset: The AC and elevators didn't work well. We sweated all night long in a sub par room that was overpriced. The staff were accomodating, but building is old and needs lots of system updates (AC & elevators). Definitely not worth what it costs to stay there.

Plussat: Has place in the beach, nice pool, and a really nice all inclusive

Miinukset: .

Plussat: Just the location to be honest

Miinukset: To have a functional safe, a clean room with no rare smells, and an AC that works well and quietly, and i almost forgot functional elevators :)

Plussat: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Miinukset: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.

Plussat: Excellent breakfast. Music on level 10 Bar/ Poll is non sense in English, what its ridiculus if we are in Cartagena the music have to be in English. All others amenities are awesome. thanks

Plussat: Staff Service.

Miinukset: Staff Service.

Plussat: Pools and being in front of the beach

Miinukset: Maintenance of air conditioning vents should be better to have them clean

Plussat: The gym had good workout equipment. The menu for room service had a great variety at night. There was always a taxi ready and available to take you where you need to go.

Miinukset: I didn’t like how the room key would deactivate often not letting me get in my room and having to walk back down to the lobby and get a new one.

Plussat: Incredible hotel! Beautiful facilities and private beach. We did not run out of activities to do! Staff were lovely and we thoroughly enjoyed out stay

Miinukset: Some animation - evening entertainment

Plussat: Swimming pools, access to the beach, aquatic park, staff behavior, English speaking ability.

Miinukset: Rooms had lights not functioning, had to ask for a change of room and still problem persisted, room air conditioning was not functioning properly, asked reception to repair it but still it was not fully resolved

Plussat: Easy access to the beach. Amazing pools and restaurants.

Miinukset: Hotel stuff don’t speak English. Was difficult to communicate.

Plussat: I loved how many games and different pool games and slides this place has. Kids had a ball! Not so great for adults without kids. The restaurant upstairs and the adult only pool upstairs is great

Miinukset: I didn’t like the bars in lobby, they had zero wine list, service was slow. The restaurants service was not good, a lot of staff yet poorly trained. We had to scramble to get a waiter to come to our table, or get utensils, Pool service, more coffee etc. It’s just not very organized. Nice people just not trained properly.

Plussat: Easy access to all the pools and restaurants.

Miinukset: I missed my early morning coffee, I couldn’t get any until the breakfast started.

Plussat: The pools and the room view are great. People are nice.

Miinukset: The service at the restaurant and pool was very slow and disorganized.