Chapel Hill hotellia

Plussat: The innkeepers were very knowledgeable and accommodating. The facility/lodge was historic and incredible. Frankly, I have rarely seen anything so clean and kept up. Our room, Pyne Room was very large and romantic. It had a fireplace, sitting room and canopied bed. The ceilings were very tall. This is a private feeling property although it seemed easy access to the places we visited. The grounds were extensive. It would be delightful for parties or weddings.

Miinukset: Can't think of anything.

Plussat: Beautiful, relaxing, well maintained, clean

Miinukset: A little road noise but nothing that would dissuade me from going back

Plussat: As usual an exceptional experience. Wonderful rooms, beautifully decorated. Breakfast from Phil is not just great but a fantastic experience. This was our third time we stayed with Phil and Gloria and every time it was fantastic.

Plussat: The breakfast was excellent. The Inn is as quiet as can be, we thought we were the only ones there and there were 12 other people residing. Read the history album all the way back to 1775. Do you want to see 280 year old trees? They have a handful surrounding the manor. Revolutionary history with every modern convenience!

Miinukset: Not a thing.

Plussat: The pantry with complimentary soda and snacks was very nice.

Plussat: The breakfast, snacks, people, and the actual hotel.

Miinukset: That I was only there 2 nights

Plussat: Everything! Very helpful staff, nice location, hotel provides a shuttle to nearby places, very good breakfast. There was nothing not to like about it. Even saw for UNC standout & NBA star Kenny Smith there.

Miinukset: Nothing, lives the hotel.

Plussat: The hotel was very clean and had plenty of room. Upscale furnishings and nice wide hallways. It looks brand new even though it is not.

Plussat: Good breakfast. Rooms nicely appointed. Good location.

Miinukset: Pool tables and pool sticks in bar area need work. Some sticks had no tip, table appeared to have liquid spilled all over them. rails were loose. Ball racks were broken. All-in-all....the bar area and pool tables needs some real maintenance.

Plussat: Fantastic staff, homey rooms, great amenities! The restaurant was also awesome! I loved the entire experience!

Miinukset: Not a single thing!

Plussat: It’s the best hotel in Chapel Hill,

Plussat: Great room and location

Plussat: Very upscale and comfortable. The free snack stations were very cool.

Plussat: Everything

Miinukset: Nothing

Plussat: the old charm with the very large heavy doors and mouldings. lovely bathroom . the overall cleanliness and the food pantry was something haven't seen before in a hotel

Miinukset: the restaurant was a lil pricey for what it offered but thats not odd in a hotel, and the food was fine

Plussat: Handicap Accesibilty including pool!

Miinukset: Refrigerator loud hum all night!

Miinukset: Nothing

Plussat: Very nice old style hotel. Spacious and confortable rooms. Conveniently close to Duke. They organize on demand shuttle service to proximity locations which is highly appreciated. Nice fitness and swimming pool. Nice lounges to relax and work. Good WIFI.

Miinukset: Nothing

Plussat: The bellhop gave us the fan they use in summer in the lobby because housekeeping didn’t have one and was about to call a taxi for us to go to Walmart to get one before he remembered. Also, room service staff was excellent.

Plussat: Room & Restaurants, did not have to leave the property to eat a great meal.

Miinukset: My hotel room's shower drain was emitting a foul smell.

Plussat: Definitely the nicest hotel I have ever booked! The individuals working the front desk were extremely friendly when I checked in after midnight, and the hotel and room were immaculate. The bathroom was very nice, as was the extremely comfy bed. Perfect!

Miinukset: No

Plussat: Absolutely beautiful, elegant and relaxing stay. The best I’ve seen! Plus the food there is amazing! We totally enjoyed our stay.

Plussat: The food was wonderful & beds were very comfortable!

Plussat: room was very classy, bed very comfortable. It was quiet at night I had a very good sleep. came to stay in mid December and the entire property was beautifully decorated for the holiday

Miinukset: Nothing

Plussat: Flowers in lobby. Brunch Buffett

Miinukset: Mixed drinks were less than exceptional.

Plussat: Very elegant but relaxed atmosphere. Staff are exceptional and the location is great

Plussat: Very personable staff. Wonderful location. Enjoyed the walking trails on the Duke Forest property

Plussat: Great ac.. location..ambiance

Miinukset: Only one movie channel

Plussat: The food was great. The staff was wonderful and the place was very clean.

Plussat: Nice large rooms, updated. Very nice.

Miinukset: Small bar area but wait staff is excellent.

Plussat: Everything about this hotel is first class, starting with the staff member who came over to our car with an umbrella in the rain when we first arrived. The room was well-appointed. Fabulous tiled shower enclosure. Super staff. Terrific restaurant.

Plussat: What a beautiful place. Also, this is the only hotel I've visited lately that I've given a 10 out of 10 for staff. They were perfect.

Miinukset: No complaints. As close to perfect as possible.

Plussat: The staff was above amazing

Miinukset: I can honestly say that there was absolutely nothing i disliked

Plussat: Clean room, nice staff, super great bathroom which I love

Miinukset: N/A

Plussat: Very nice hotel, friendly staff, large comfortable room and bathroom

Plussat: Quiet location. Very friendly, helpful staff. Nice atmosphere.

Miinukset: The entry & exit are one-ways onto a sometimes busy street, turning left when leaving is not convenient.

Plussat: The staff was amazing. We really enjoyed ourselves

Plussat: We loved the location and the friendliness of the staff. It was a quick in and out trip but we felt right at home. The shuttle is a nice touch for dinner and made our trip even more convenient.

Miinukset: We wished the bar had a little more of a cozy environment. The other area of the lobby is inviting but the bar felt a little "under dressed" for the rest of the hotel.

Plussat: A very attentive staff made our visit an exceptanal experience.

Plussat: Loved the whole experience. Staff were very friendly and helpful.

Plussat: Cleanliness.

Miinukset: $18 to park per day.

Plussat: Christmas decorations

Miinukset: Room was small

Plussat: Great location on the edge of UNC campus. Convenient to Franklin St. Rich history of the hotel is proudly shared. Beautifully decorated for the holidays. Staff was welcoming and very professional.

Miinukset: $18 for parking was rather steep given the location.

Plussat: It was ok for a buffet. The pancakes were very tough, but the grits were very good.

Miinukset: Waitress did not check up on us. Had to get up and ask for another cup of coffee.

Plussat: Everything was great: rooms, staff, food, decor of the entire Inn, location and more.

Miinukset: Can't think of one thing.

Plussat: The staff at this hotel was wonderful.

Miinukset: This hotel is not inclusive at all and I would not recommend it to anyone that is non-white.

Plussat: Conveniently located to UNC and downtown Chapel Hill.

Miinukset: Did not know about the parking fee until check in, but still worth it for the location and proximity to all we needed.

Plussat: Location, Charm and character

Plussat: Impeccably clean. Gorgeous architecture and decor. Best hotel in Chapel Hill.

Miinukset: No.

Plussat: location, hospitality - the cookies at evening time! free shuttle service historical pictures on the walls / decorations for the upcoming Christmas holidays! quiet

Plussat: beautiful ambiance and clean

Plussat: Your in the heart of Chapel Hill. Walking distance to Franklin street and easy to walk to anywhere on campus. We’ve been staying here for 30 years.

Miinukset: Nothing we wouldn’t keep coming back

Plussat: Location, location, location. Close to Duke and downtown.

Miinukset: Internet connection did not work for us.

Plussat: Excellent at every level. It was an unexpected delight to return from a late dinner and enjoy a "after dinner" drink at the bar. Cost was comparable to other hotels.

Miinukset: Cannot come up with any negatives.

Plussat: The hotel staff was very helpful upon check-in. The restaurant was open until 10 pm and served really good main dishes and excellent deserts. The free shuttle from the hotel to the Duke Campus for the basketball game was very convenient.

Plussat: The beds are very comfortable and the hotel is very clean. Just stayed overnight but had a great nights sleep.

Plussat: Hotel restaurant food.

Miinukset: booking.com was terrible. Will not ever use them again.

Plussat: staff

Miinukset: location to downtown

Plussat: clean rooms, friendly staff

Plussat: friendly staff and very convenient to the hospital and close to places to grab some food on the go.

Plussat: Staff was great, location was phenomenal, well maintained property. Great value for the dollar.

Miinukset: Breakfast was not included.

Plussat: Great staff, location, and atmosphere

Miinukset: Nope

Plussat: Location

Miinukset: Uncomfortable beds and horrible pillows.

Plussat: Large room, friendly staff, convenient business center to print out boarding passes and such.

Miinukset: Bathroom does not have an exhaust fan.

Plussat: The hotel room and location were perfect and the staff was excellent! I have nothing bad to say at all. I'll definitely be back!

Plussat: The staff is very accommodating. The food was great. My kids had fun

Plussat: Beautiful, functional suite. Good breakfast.

Miinukset: Not really - the shower did not impress.

Plussat: The staff is very accomodating

Plussat: The hotel has a modern European vibe without the cramped quarters! The accommodations were top-notch and the staff - cream of the crop! I have already recommended this place to friends.

Plussat: shuttle to Duke was great.

Miinukset: The shower floor was like a sheet of ice once soap got on it. Very dangerous.

Plussat: Many common spaces inside and outside on the ground level.

Miinukset: Indoor pool was very small and only a bit larger than a large hot tub.

Plussat: The staff was always helpful and friendly. They were always busy. The facility was very clean. The location was very walkable.

Plussat: Great service and friendly staff

Plussat: Really friendly staff

Miinukset: only one negative comment: Ridiculously short flex on the hairdryer provided in the room. Too short be be able to use! Otherwise fine.

Plussat: The hotel was wonderful, clean and comfortable and the staff at front desk were great The staff in the breakfast room is very friendly and helpful

Miinukset: The breakfast was not that great I think the staff can attend to your room earlier. The cleaners came around to clean late afternoon ( after 3) There is a dishwasher in the kitchen which is great, but why do the staff use the dishwasher for 2 cups

Plussat: Staff was very friendly.

Miinukset: Open shower with no door provides no way to keep steam and heat in during bathing.

Plussat: It was a great location for us when we do our bi-annual trip to see my husband’s Duke doctor. Was very clean and my husband loved the big shower.

Miinukset: I couldn’t get the heat to stay warm for my husband during the night. It seems there is some type of regulation that even if you bump it up it will go back to a standard setting. He was in pants, shirt, and jacket and was freezing. The lady who worked the breakfast bar on 1-6-2020. was very rude. My husband and came down and we started to get our plate from left to right. Then this worker came out and started removing the food from right to left. I had to even ask her could I get a bagel that she had taken up. I didn’t remember what time breakfast stopped so I did go to the desk and ask and they said 9. We were late 9:15 but didn’t realize it. My concern was she saw up getting food but acted like we were not even there. Didn’t even say to us when it stopped. It was like we were a bother to her.

Plussat: Bed comfortable, breakfast great, beautiful hotel

Miinukset: Nothing, perfect

Miinukset: The bed was uncomfortable.

Plussat: All of the property is lovely!

Miinukset: Nothing

Plussat: the Room was very clean and breakfast was very good.

Miinukset: I like everything

Plussat: Very good hotel in all respects - much attention to detail in every design feature - I loved it deserves more than three stars

Miinukset: no

Plussat: I liked the close proximity of shops/eateries.

Miinukset: NO

Plussat: The staff were very nice

Miinukset: No

Plussat: Room was a good size.

Plussat: Excellent and very clean

Plussat: Great location located between Duke and UNC. Staff was very friendly. The breakfast was very good.

Miinukset: Our room had a bad mildew smell as if a cat urinated in the room. The fitness center is way too small.

Plussat: very quiet

Miinukset: room can use brighter lighting, especially in a shower.

Plussat: Location, cleanliness, breakfast, rooftop bar

Miinukset: Everything was great!

Plussat: Modern and comfortable. Restaurant was very good. Breakfast was perfect. Nice balance of trendy and classy.

Plussat: Location

Miinukset: No outlook from room

Plussat: the Decor was beautiful, the staff was friendly and accommodating. The location was perfect as I was attending a conference nearby and everything was close to the Hotel. I had a day long meeting in the lobby wither other business traveler and the staff was super friendly and generous. The turn down service and the local products on the mini bar were such a nice touch. The breakfast was also super yummy!

Miinukset: I booked a room with a view and I was given a room with an obstructed view which was annoying. However, I didn't mind very much everything else was so great.

Plussat: So clean and in walking distance of everything

Plussat: We had an excellent stay at The Durham Hotel. From check-in to check-out we were well attended to. From valet to the restaurant staff to housekeeping and the desk crew, we had nothing but pleasant, friendly interactions. Our room was clean and stylish and comfortable. Yoga on the rooftop was awesome. We will be back regularly.

Plussat: Clean, quiet, comfy. Staff was very nice.

Miinukset: Nothing. Place was beautiful.

Plussat: the room was perfect for what we needed. perfect size. comfortable bed and a couch. lady at the front desk was very friendly. great customer service.

Miinukset: no

Plussat: Location

Miinukset: The air conditioning didn't work in our room. We were moved to a different room in the middle of the night that was in bad shape and not the same category of what we'd paid for. The front desk was rude.

Miinukset: Access from road

Plussat: Comfortable bed. Rooms are larger than average. Tub was long.

Miinukset: Overall hotel needs to be updated.

Plussat: It felt nice and warm.

Miinukset: Parking was crazy but there was a lot going on.

Plussat: Beautiful property and great staff

Miinukset: Nothing

Plussat: Great pillows, not cheap thick foam rubber. Guy on front desk gave me a better room by me just asking since it was a Friday night and I knew traffic would be slower in this business area in research triangle. Great room, one of best in years.

Plussat: Very nice facilities, very good breakfast for low price. Good cookies too upon arrival. Very nice shuttles services.

Miinukset: Had a problem with our toilet, told them about it.

Plussat: The grounds are gorgeous and the pool was the perfect temperature for a hot summer day

Miinukset: N/a

Plussat: I always like the convenience of the hotel. The price is usually good. The restaurant is tasteful and convenient and both times our waiters were very good. We get a nicr, quiet. clean room. The bed and the pillows are comfortable. The stone fireplace is the main attraction, especially during this Thanksgiving Season. Overall, the hotel is maintained very well. Kudos

Miinukset: As soon as I arrived the guy from London seemed as though he didn't want to serve me, and kept saying he could not find my reservation. So, I went to the American lady and "Wha'la...." there's my reservation:-). Interesting, right? "HAPPY" Holidays guy from London. In a Hotel setting, hospitality is always the best policy. Also, we had 1 bar of soap. We were staying one night and having the convenience of both a small sink/facial soap and shower/body bar would have warranted a better tip. Inconvenient, as we showered as soon as we arrived after an annual hiking outing. Some of us are recycling and with that said, actually are eco-friendly and repackage our soap bars to take with us to counter environmental waste. Thankful tho'

Plussat: beautiful courtyard and pool area

Plussat: The hotel is clean. The rooms are spacious.

Miinukset: We left a soccer uniform by accident in the room. Once realized, we called the front desk and asked if they could check to see if it had been turned in or if it had been thrown out to please get it. We called back and still nothing had been turned in.

Plussat: Staff was welcoming and helpful upon arrival and friendly and professional throughout my stay. Location was perfect for my visit. The room and other facilities were clean and pleasant. Will continue to stay at Hyatt Place hotels in the future.

Miinukset: No.

Plussat: Size and cleanliness of the room.

Plussat: Location, staff, size of room.

Miinukset: Would have liked a tub as well as shower.

Miinukset: The room doors were so heavy that they made LOUD noises every time someone went in or out..

Plussat: The room was extremely clean, room was big and plenty of room, bathroom was stocked well, Loved the table in the room (desk). Customer Service was really nice and quick check in.

Miinukset: Air Condition in the room was kinda noisy.

Miinukset: Very nice very clean.

Plussat: The sign was lit

Miinukset: Never got our room. Ever.

Plussat: Large shower. Room enough for 2, large sofa if needed for a small child.

Miinukset: Cleanliness wasn't as expected. Found dead bugs around adjoining door seal. Bathroom shower floor wasn't clean. The back of the glass door in the bathroom was dirty and dusty. Rolled up shower mat needed replacement very dingy. Goose down pillows needed sanitizing or replacing, they smelled bad..which is the norm, when it's time to clean or replace. No microwave in the room was disappointing. This wouldn't be my first choice to stay again because of the slackness on the cleaning issues.

Plussat: The hotel seemed newer. The staff was very friendly. It was a short walk to the village for restaurants and movies.

Plussat: Service, Staff, Convenience & Location

Miinukset: The project architect used substandard parking space widths, inconvenient and NOT user friendly The building architect was not a "student of human nature" when laying out the function of the room. Little things matter.

Plussat: Beds were comfortable, showers had wonderful water pressure and it's a great location in Chapel Hill, NC. Overall the hotel is in great condition.

Miinukset: Wish the refrigerators offered freezers. Other than that everything else was great.

Plussat: Beautiful hotel and room. Clean and convenient

Miinukset: The only con is there is not room service and delivery services were not made available, if there were any near by.

Plussat: Location, very close to the reason I was in Dirha

Miinukset: A little pricey for what I needed, but the location made it worth it

Miinukset: I couldn’t get the front staff to help with printer. I couldn’t get it to work and lady or ladies wanted to talk with each other rather than help. I got frustrated and had to find somewhere else to print. Also, it took awhile to get into the room kept trying with card (computer room). I know front staff heard but I had to keep going back to front for them to pay the situation any attention. It was very frustrating to say the least.

Plussat: Clean

Plussat: Friendly staff. Nice breakfast.

Miinukset: A huge roach was on the bathroom counter.

Plussat: Staff was very friendly and efficient.

Miinukset: The clock in room was set on military time and 12 hours fast. Could not reset it and the staff was unable to reset it as well.

Plussat: The proximity to Duke Regional and Duke University Hospitals.

Miinukset: No, it was okay.

Plussat: The staff was great. The room was as expected.

Plussat: Clean

Miinukset: The worst pillows and breakfast ever

Plussat: Bed was perfection

Plussat: Very good!!

Plussat: Everything was wonderful especially the breakfast everything the whole place is excellent.

Miinukset: Everything they had a wonderful breakfast

Miinukset: We were traveling for a college to Chapel Hill for a college visit when I received a call from Expedia. It was less than 40 minutes before check-in time, and I was told the hotel had overbooked. They were canceling my reservation. I had to pull off the interstate to talk with Expedia and change our plans. Thankfully, Expedia was able to find new accommodations for us in a different area of the city.

Plussat: The room had everything to meet the needs of feeling at home.

Miinukset: There was some renovations doing on. So it limited parking.

Plussat: very courteous and helpful staff, clean spacious and comfortable room, many amenities

Miinukset: no

Plussat: Cleanliness and location

Plussat: Great breakfast and good location!

Miinukset: It had a smoky/moldy smell throughout!

Plussat: Modern decor, good size suite, appreciated the lemonade and coffee and fruit in the lobby. Convenient drive to downtown Chapel Hill.

Plussat: Super clean and amazingly friendly/professional staff

Plussat: Good selection.

Miinukset: Real scrambled eggs instead of powder eggs.

Plussat: I had a studio suite and it seemed quite luxurious. The kitchen was well equipped. The couch was modern and comfortable. The king size bed provided a good night's rest.

Plussat: This room was great and much more than what I expected. The staff was extremely nice and we greatly enjoyed our stay. I wish there had been more options for hot breakfast food, but what they had was delicious!

Plussat: Great breakfast, great room, great location

Miinukset: The pushiness of the cleaning staff on the morning of checkout was annoying, We were disturbed multiple times BEFORE checkout time to see if we were out of the room.

Plussat: It looked new and appealing

Plussat: Staff was very friendly! Loved the little balcony.

Miinukset: Pool was closed even though it stayed open on website and first morning no coffee?

Plussat: Thoroughly enjoyed the suite, the breakfast with fresh fruit and yogurt and the friendly staff. Really enjoyed having real mugs for coffee and tea. Loved the whole decor, elegant and welcoming.

Miinukset: Nothing

Plussat: Location

Miinukset: AirConditioner in room was too noisy Toilet was constantly running after flushing Bathroom door squeaked too much

Plussat: Friendly, professional staff

Miinukset: Cannot get the room type as described even we received the confirmation email for the room type. No follow up call nor email for the room change before our arrival. Our kid has to stay in separate room.

Plussat: Location and room size was great

Miinukset: Beds were not very comfortable and the kitchen requires more. Having big dishes for a whole meal, any sort of bowl for mixing (basic stuff). Also, part of the stove was Not working.

Plussat: Most friendly and helpful staff!!

Plussat: Stayed over night with a Grandmother, 1 year old and 4 year old kids, was provided with a crib free of charge, the pool was amazing and had some float noodles provided. Loved that they offered complimentary happy hour! Very quick and accommodating staff. Was best hotel stay I've ever had.

Plussat: Dog friendly

Plussat: Friendly, quirky hotel, but excellent standard. Will return.

Miinukset: Everything was fine.

Plussat: Great location

Miinukset: Restaurant and bar were a bit pricy

Plussat: Devon at the front door is great, welcomes and communication wonderful. Sam in the restaurant is one of the best we have ever met.

Miinukset: Everything great

Plussat: Excellent funky hotel makes for a great getaway from the kids!

Miinukset: Room was unfinished, missing tiles and very unprofessional remodel for the price. Decoration was modern and beautiful, but the bones (ie walls, tile and floor) was cheaply done. Room was small.

Miinukset: Restaurant. Swordfish entree was over salted

Plussat: The location was perfect. Just a short walk to everywhere we wanted to be. The room, amenities, and view were exquisite. Highly recommend walking the museum floors and visiting the vault.

Miinukset: The staff was helpful and kind enough, but didn't seem happy to be there at all.

Plussat: Room was decorated nicely & bathrobe was great surprise

Miinukset: I didn't like the elevators old & didn't seem safe. I also didn't like where the workout & steam room was location in basement away from everything. Room didn't have refrigerator

Plussat: Location

Miinukset: Nothing.

Plussat: Staff was amazingly responsive and friendly. The hotel was not cookie cutter and full of fun surprises.

Miinukset: Didn't enjoy the hotel bartender as he was more focused on his girlfriend than doing his job that night.

Plussat: This is not a cookie cutter hotel. This is a boutique hotel in a historic footprint. Very nice design, great gym, friendly and helpful staff. Museum was amazing, but it was all a museum. Free internet was awesome.

Miinukset: Elevators went to some areas and not others. This could be confusing until I figured it out. I could not figure out how to get the computers to work in the business center, but didn't ask anyone for help and so that's on me.