Fairfield Inn & Suites by Marriott Buffalo Airport

Convenient to Starbucks

I’ve stayed at many Marriott and lots of high end hotels to small inexpensive motels. Never in my life have I experienced the awful front desk reception as I did. She actually waved me to her. I looked behind me since I thought she must mean someone else but she then said ya you! I was so shocked. Then I approached the counter and she held out her hand with no words. Then greedily stuck her hand out again and said Id and credit card. I still was in disbelief. Not once did she make eye contact and the way she talked about wifi and other things the whole time I thought she was talking to the other clerk. When I left I absolutely spoke to the assistant manager who was shocked as well. She handled it very well. Housekeeping is definitely lacking. We were there the whole weekend and there were chips dropped on the hallways carpet that I saw Friday and was still there Sunday. So they obviously don’t clean the hallway. Honestly we won’t stay at that one again. Breakfast was ok. It was extremely busy so the two people did there best trying to keep up but it was dirty. Toaster was a joke. You had to flip your toast over and run it through again to toast both sides. I put an English muffin in and it shot it out onto the dirty counter obviously I left it that was disgusting. The waffle machine was ancient and my grandson had to wait 15 minutes for a waffle the lineup was crazy. There should be at least two. I’m happy that management is looking it and taking it seriously.

Bed bugs!!

Everything was great until we came home and bed bugs!!