DoubleTree by Hilton Cheltenham

I turned up to check in to my room to find they had allocated it to someone else. I booked and paid for the room 3months previously.

Shirt stay

Nice looking hotel, very nice reception area.

The room was very small, have to close the wardrobe door to get into room. Bathroom tiling in need of repair and sink was blocked. Buffet style breakfast at £12.50 per head, was nothing special and only just warm

The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful.

What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50

Breakfast good choice

Room a long way from entrance

Friendly. Quiet. Staff were helpful. Good facilities - pool, resturant, bar, taxi service etc.

Hotel loks a little bit old in places.

Food is very poor value for money, breakfast is poor

service was good

room service was slow it took 50 miins and fire alrms consistantly going off

the bathroom was poor and basin drained very slowly.

lovely rooms. excellent facilities

it was just ok, didn't feel 4 star

access at arrival, directing you to carpark at back then through staircases and corridors back to main reception we could have accessed from front, felt like a delivery not a guest, the room smelled badly of damp, as must the others as the whole corridor did.